Upload
others
View
4
Download
0
Embed Size (px)
Citation preview
Crea%ng a Powerful Coaching Presence
Piper Jaffray Women’s Symposium August 17, 2012
1 Live. Work. Thrive.
Objec%ves for Today Relevant …Prac%cal
…Provoca%ve
…Ac%onable
2 Live. Work. Thrive.
What We’ll Cover • What is Coaching, anyway? • Why is Coaching important?
• When is Coaching effec%ve? • How to develop a Powerful Coaching Presence -‐ Key DO’s
and DON’T’s
• Now! Coaching in Ac%on
3 Live. Work. Thrive.
Dis%nc%ons
4 Live. Work. Thrive.
Mentoring Coaching
Dis%nc%ons
5 Live. Work. Thrive.
Mentoring Coaching
• Co-‐created partnership • Characterized by trust and care • Meet regularly • Focus on growth and development • Clearly defined goals, roles, expecta%ons and %meframes
Dis%nc%ons
6 Live. Work. Thrive.
Mentoring Coaching
• Focus is on broad development; results may occur short-‐term or long-‐term • Rela%onship is driven by the mentee • Mentor is not accountable for the work of the mentee • Mentor shares wisdom and knowledge gained from experience • Mentor is not inside the hierarchy / power-‐free • Dura%on is 1 year +; defined by mentee / mentor • Always confiden%al
• Co-‐created partnership • Characterized by trust and care • Meet regularly • Focus on growth and development • Clearly defined goals, roles, expecta%ons and %meframes
Dis%nc%ons
7 Live. Work. Thrive.
Mentoring Coaching
• Focus is on broad development; results may occur short-‐term or long-‐term • Rela%onship is driven by the mentee • Mentor is not accountable for the work of the mentee • Mentor shares wisdom and knowledge gained from experience • Mentor is not inside the hierarchy / power-‐free • Dura%on is 1 year +; defined by mentee / mentor • Always confiden%al
• Co-‐created partnership • Characterized by trust and care • Meet regularly • Focus on growth and development • Clearly defined goals, roles, expecta%ons and %meframes
• Focus is on job performance and results for a specific period of %me • Rela%onship is driven by the organiza%on • Manager / coach is accountable for the work of the coachee • Manager / coach provides direc%on based on role, exper%se • Manager / coach is in a posi%on of power / inside the hierarchy • Dura%on is defined by the job / organiza%on • Almost always confiden%al; manager has responsibility to the company as well as the coachee
Dis%nc%ons
Mentoring
Coaching Consul%ng
8 Live. Work. Thrive.
I Spy… Coaching?
Live. Work. Thrive. 9
What is Coaching? • Coaching is the art and prac2ce of guiding a person or
group from where they are toward the greater competence or fulfillment that they desire
• Coaching is partnering in a thought-‐provoking and crea2ve process to support the coachee in achieving new results
• Coaching honors the coachee as the expert in his/her life
and work and believes that that every coachee is crea2ve, resourceful and whole
10 Live. Work. Thrive.
Why Coaching?
11 Live. Work. Thrive.
When to Coach: Openings • Performance assessment
• Breakdowns • Broken promises or commitments
• Request for coaching • Need for new skill • Business need, e.g. quality, lower cost
Live. Work. Thrive. 12
Coaching Competencies
13
• Ac%ve Listening • Powerful Ques%oning • Direct Communica%on
• Crea%ng Awareness • Designing Ac%ons • Planning & Goal Segng • Managing Progress & Accountability
• Establishing Trust and In%macy with the Client • Coaching Presence
• Mee%ng Ethical Guidelines and Professional Standards • Establishing the Coaching Agreement
Segng the Founda%on
Co-‐Crea%ng the Rela%onship
Communica%ng Effec%vely
Facilita%ng Learning and
Results
Interna'onal Coach Federa'on (ICF) Core Competencies
Live. Work. Thrive.
Coaching starts with the Rela%onship Establishing Trust – How do you:
• Ask permission to coach, par%cularly in sensi%ve, new areas? • Show genuine concern for the coachee’s welfare and future? • Con%nuously demonstrate personal integrity, honesty and
sincerity? • Demonstrate respect for coachee’s percep%ons, learning style,
personal being? • Provide ongoing support for and champion new behaviors and
ac%ons?
(Interna'onal Coach Federa'on/ICF Core Competencies)
14 Live. Work. Thrive.
Coaching starts with the Rela%onship Coaching Presence
• Are you present and flexible during the coaching process, dancing in the moment?
• Do you access your own intui%on and trust inner knowing – go with your gut?
• Are you open to not knowing and taking risks? • Do you see many ways to work with the coachee, and choose in the
moment what is most effec%ve? • Do you use humor effec%vely to create lightness and energy? • Do you confidently shik perspec%ves and experiment with new
possibili%es for your own ac%ons? • Do you demonstrate confidence in working with strong emo%ons, not
gegng overpowered or enmeshed by the coachee’s emo%ons?
15 Live. Work. Thrive.
Coaching Presence DON’Ts • Tell vs Ask • Constant interrup%ons • Area of focus and outcomes are unclear • Machine-‐gun ques%ons • Ques%ons aren’t linked to stated goals • Language reflects consul%ng or advising • Push and pull to get coachee to do or say
something • Use “should, shouldn’t, need to” • Focus on your performance as a coach vs
what’s going on with the client • Confuse powerful presence with being
nice or pleasing • Get caught up in the “story”
Live. Work. Thrive. 16
Coaching Presence DO’s • Enrollment • Have coachee establish clear goals/outcomes for coaching • Be fully present • WAIT (Why Am I Talking?) • Ask open-‐ended ques%ons that deepen learning, linked to goals • Use silence – allow for “white space” (SILENT=LISTEN) • Keep the conversa%on focused on present • No%ce language, emo%ons and body – yours and your coachee’s • Ask permission when entering sensi%ve areas • Acknowledge successes or sa%sfying behaviors • No%ce and share “what’s so for you” for the coachee to consider • Create clear commitments at the end of conversa%on
17 Live. Work. Thrive.
Coaching in Ac%on
18 Live. Work. Thrive.
Coaching Commitments • Prac%ce Partner • What’s your
commitment to improving your coaching presence? – Ac%ons & Prac%ces
• What will be evidence of progress?
• When and how will you check-‐in with your prac%ce partner?
Live. Work. Thrive. 19
“We see the world not as it is, but as we are.”
~ Albert Einstein
20 Live. Work. Thrive.