Create A

Customer

Service

Revolution at

your Library!

Presenters: Darin Butler, Maggie Mills, Susan Spicer, Tina Miller, Dawn Smith, Robin Chalhoub

SALT LAKE COUNTY CUSTOMER SERVICE STANDARDS

Extravaganza!!

1. Sticky note your branch guidelines to the standards’ posters2. Break up into small groups to discuss and organize the identified behaviors for each standard.

Customer Service Policy

Performance & Development Plan

What is in your Revolution Toolbox?1. Staff Input / Buy in

• Identify customer service behavior

2. Policy• Define clearly as a foundation

3. Accountability• Institute a method to evaluate good customer

service behavior• Use feedback and mentoring

Celebrate Successes!

We are all Customer Service Superheros

Viva la Customer Service Revolution