Creating an Institutional Roadmap for Improving IT Accessibility (287677815)

8/20/2019 Creating an Institutional Roadmap for Improving IT Accessibility (287677815)

http://slidepdf.com/reader/full/creating-an-institutional-roadmap-for-improving-it-accessibility-287677815 1/60

Creating an Institutional Roadmap for

Improving IT Accessibility

Jonathan Lazar, Towson University, [email protected]

Terrill Thompson, U. of Washington, [email protected]



What is IT aessi!ility"



#tudent who is !lind



#tudent who is una!le to use a

mouse



#tudent who uses voie input



$!ility on a ontinuum

#ee

%ear

&ead print

Use a mouse

Write with pen or penil'ommuniate ver!ally

Tune out distration

et.



Is this tehnology aessi!le"



'an I aess it without seeing it"



'an I aess it without sound"



'an I aess it without a mouse"



(or a more speifi definitionof IT $essi!ility...

#tandards.



We! 'ontent $essi!ility )uidelines

*W'$)+ .-(our priniples

/Perceivable

/Operable /Understandable

/Robust

0 speifi suess riteria /Level A — 26 success criteria

/Level AA — 13 success criteria

/Level AAA — 23 success criteria



12ample W'$) .-

#uess 'riteria at Level $3$$

4 $lt te2t on images

4 'aptions on videos

4 'olor not the sole means of

ommuniating information

4 5roper heading struture

4 La!els on form fields

4 6isi!le indiation of 7ey!oard fous



#etion 8-9 #tandards

4 5u!lished !y the $ess :oard in

--;

4 Tehnial #tandards over si2

ategories of IT *we!, software,

hardware, media, teleom, <

standalone+

4 &efresh in progress, latest draft *(e!-;8+ adopted W'$) .- $$



IT $essi!ility < The Law



$pplia!le laws

4 #etion 8-= of the &eha!ilitation $t

4 The $merians with >isa!ilities $t

4 :oth laws over pu!li and private

universities

4 #ome states also have state?level

laws overing eduational tehnology

or government tehnology

4 #etion 8-9 of the &eha!ilitation $t



What do these shools have in ommon"

University of 'olorado at :oulder

University of 'ininnati

oungstown #tate University

University of Aontana

Louisiana Teh University

#outh 'arolina Tehnial 'ollege #ystem

5enn #tate University

University of 'alifornia at :er7eley

Aariopa 'ommunity 'ollege >istrit

(lorida #tate University

Bhio #tate UniversityUniversity of Centu7y

$rizona #tate University



'ampus IT $essi!ility in the Dews

4 June -;- letter from the >epartments of Justieand 1duation to all universities a!out Cindle >E

4 (e! -; U# #enate hearing on aessi!le

tehnology

http33tinyurl.om3senate?a;;y4 Dov -;F Tehnology, 1duation and $essi!ility

in 'ollege and %igher 1duation $t *T1$'% $t+

introdued *%.&. F8-8+Gto reate guidelines for

$IA. #ee 1>U'$U#1 LiveH reording

http33tinyurl.om3edu?teah?a;;y

4 Aany lawsuits, >BJ ations, and settlements

4 http://tinyurlco!/u"#a11y#cases

http://tinyurl.com/senate-a11y

http://tinyurl.com/edu-teach-a11y

http://tinyurl.com/uw-a11y-cases



http://tinyurl.com/edu-teach-a11y






4 July -;F >BJ #ettlement with LouisianaTeh University, related to inaessi!le 'A#

and ourse materials

/ all tech !ust co!ply "ith $%A& 2'

AA / any content created since 2'1' !ust

be accessible / ad!inistrators and (aculty !ust

receive annual trainin) / yearly co!pliance reports !ust be

sub!itted to the *O+




Aarh -;=?#ettlement !etween U. of Aontana *UA+

and D(: and U# >ept of 1d. Bffie of 'ivil &ights*B'&+, reuiring UA to

/ *evelop a policy and set o( procedures,"hich "ill be revie"ed by O%R be(ore

bein) approved / *isse!inate the -. Accessibility Policy

and Procedures on an annual basis

/ Provide presentations and "or0shops

about the policy and procedures / %reate a )rievance procedure co!pliant

"ith ection '

/ *evelop accessible procure!ent policies

and 4U%5 4OR-



'ommon themes and !est pratiesfrom resolutions and agreements



;. 5rovide and pu!liize a

mehanism !y whih students,

faulty, staff, and mem!ers of thepu!li an report aess !arriers.



. 'ondut an audit of the

aessi!ility of IT, and develop a

orretive ation strategy to address

pro!lems identified in the audit.



F. #et institutional standards relating

to aessi!le tehnology and reate

a method to monitor ompliane.

*more later+



=. 5rovide training and eduation

a!out aessi!ility to anyone on

ampus who is responsi!le forreating or prouring IT, as well as

those responsi!le for reating

ontent.



8. Institute proedures for addressing

aessi!ility as a reuirement within

the prourement proess. *morelater+



Wor7ing to improve aessi!ilityof IT produts



'onduting an $udit

4 'reate an inventory of IT *software,we!sites, lassroom tehnologies, videos+

4 5rioritize

4 'he7 produts doumentation4 'he7 for 6endor 5rodut $essi!ility

Templates *65$Ts+

4 'he7 reent IT prourementsGdid they

have aessi!ility language"4 $s7 others a!out produt aessi!ility

4 'ondut produt evaluations



%ow to prioritize

4 (ous on IT3we!sites that have thegreatest impat

4 'olla!orate with >isa!ility #ervies

to identify student needs andommon areas of omplaint

4 #elet we!sites !ased on traffi and

funtion *major student lifeyleproesses suh as appliation,registration, payment, andgraduation should !e high priorities+



#oures of Information from 6endor

4 6oluntary 5rodut $essi!ility

Template *65$T+

4 Learn to call on 7PAs

4 .s this horou)h8 *etailed85onest8

4 $essi!ility information on we!site

4 5rodut user forums *searh forKaessi!ilityK or Kdisa!ilitiesK+

4 9ote users reported issues

4 Note vendors' response to



12ample 6endors $essi!ility

We! 5age in -;8

Company X is ommitted to ma7ing its

tools aessi!le for all users, inluding

people with disa!ilities. Bur tools

omply with (ederal #etion 8-9

guidelines, :o!!y, and WF' W'$)

reommendations.



5o" to approach product testin)

4 *e;ne (unctions/"or0<o"s to test4 Use auto!ated tools, but

understand that they dont tell the

"hole story4 %an you per(or! all (unctions8

4 $ith 0eyboard alone

4 $ith a screen reader

4 $ith screen !a)ni;cation / lar)e(onts / hi)h contrast

4 $ith speech input

4 Recruit users to help "ith testin)



Ta7e the nomouse hallengeH

nomouse.org



Bverall #trategy

4 >evelop your internal apaity

4 Tal7 to vendors a!out aessi!ility

4 &euest 65$Ts, !ut review them ritially

4 Inlude aessi!ility reuirements in &(5s

4 >evelop a proedure for evaluating

produts for aessi!ility

4 Inlude aessi!ility reuirements inontrats

4 5artiipate in olla!orative efforts with

other institutions *e.g., through $T%1D+



'reating an Institutional &oadmap

Muestions to as7...

5eople to tal7 with...

$tions to ta7e...



'ampus aessi!ility plan

4 There needs to !e an overall ampus plan for

IT aessi!ility, with support from high?leveladministrators

4 The plan should !e pu!lily posted, with leardeadlines for reahing speifi goals

4 What inentives are in plae for ompliane"4 What penalties are in plae, e.g. for

purhasing inaessi!le software"

4 %ow will training !e availa!le for staff andfaulty"

4 What types of testing will ta7e plae3howoften"




The U# >ept of 1duation, Bffie of 'ivil&ights, has pointed out the o!ligation for

higher eduation to develop an aessi!le

tehnology plan. B'& points out that the

ourts have held that a pu!li entity violates

its o!ligations under the $>$ when it only

responds on an ad?ho !asis to individual

reuests for aommodation.

*from Accessible Electronic & Information Technology: Legal bligations of !igher Education and "ection #$%

Cynthia '( )addell* +(',




:e lear a!out a timeline. 12ample4 0 Aonths omplete ampus3shool

aessi!ility audit4 N Aonths ensure that IT prourement and

purhasing proesses inlude aessi!ility

4 ; Aonths ensure that major we! pages*department, program+ are aessi!le4 ;8 Aonths goal to have N8O of ourse

ontent online aessi!le4 ;9 months major online student

proesses *admissions, registration,payment, graduation+ are all aessi!le4 #tart small with faulty sylla!iHH



= triggers for ompliane monitoring

4 #pending money as the trigger

4 Updating ontent as the trigger

4 Updated versioning as the trigger

4 $nnual report as the trigger



#pending money as the trigger

4Use e2isting finanial ontrol mehanisms*5rourement proesses+

465$Ts

4%ave standard language for ontrats,

related to aessi!ility4>oes the ompany have an aessi!ilityoffier"

4Will the software need to !e ustomized"

%ow an aessi!ility !e ensured"4'lear responsi!ility

4&euire that grant proposals must inlude a!udget line item for aessi!ility



Updating ontent as the trigger

4 $ll people responsi!le for ontent updates

need to reeive training on IT aessi!ility

/ =aculty "ho update course content

/ ta> "ho !ana)e dept "eb sites

4 'ourse management shells, and ontentmanagement systems, need to !e

aessi!le, and enourage aessi!ility

4 Who ontrols press releases and

mar7eting"

4 WhatPs the proess for letting people 7now

that their ontent is inaessi!le"



Updating ontent as the trigger

4 $nnual, and on?demand training, must !oth

!e availa!le4 Aust !e lear in advane how often are

we! sites he7ed using automated tools or

human testing"

4 To reeive an aount on the 'A# or LA#,

you must sign a statement a7nowledging

that you an lose aount privileges for

posting inaessi!le ontent4 What are the penalties3rewards"

4 5u!lily post this informationH Aa7e it a

ontest !etween departmentsH



Updating versioning as the trigger

4 (or software apps and B#, version updatesoften do not involve a monetary ost and thus

do not go through prourement proesses

4 Installed without prior notifiation to the users

4 The new version is suddenly inaessi!le,

whereas the previous version was aessi!le

4 6ery disruptive to users with disa!ilities

4 $essi!ility needs to !e a part of the versiontesting that ours, when testing for seurity,sta!ility, and ompati!ility of new version



$nnual reports of IT aessi!ility

4 $ QsnapshotR of progress made within theyear related to IT aessi!ility

4 $ sampling of the IT aessi!ility efforts goingon in many different ategories, inludingwe! ontent, software, and mo!ile devies

4 The report douments progress over time

4 The 'alifornia #tate University systemreuires eah ampus to file an annual report

of progress on ampus IT aessi!ility4 Aany reent legal settlements also reuireannual or semi?annual reports on ITaessi!ility



#trategies for #uess



Involve multiple sta7eholders

4 $ademi affairs, provost, deans,department hairs

4 $ademi senate, ollege ounil,ounil of hairs, and any other

groups4 #tudent affairs

4 Bffie of Tehnology #ervies or

similar ampus IT unit4 :usiness outreah units

.t?s not @ust disability support



Aa7e aessi!ility easy

4 5rovide in?person and online training

4 5rovide aessi!le page templates

4 5rovide aessi!ility information in LA#

4 Aa7e sure that the prourementdouments inlude aessi!ility

language

4 Aa7e people aware through a ampus?wide ampaign

4 Aa7e lear Who has responsi!ility"



'reate partnerships

)et in ontat with loal resoures

4 #hool for the !lind or the deaf

4 #tate Li!rary for the :lind and

5hysially %andiapped

*part of the LB'+

4 #tate wor7fore development3offie of

reha!ilitation servies

4 $dvoay groups *Dational $ssoiation

of the >eaf, Dational (ederation of the

:lind, D#'I$+



(ous on the positive

4 'aptioned video helps $LL students !yma7ing video searha!le. 'aptions

an also !e repurposed as an

interative transript

4 $essi!le 5>(s help $LL students

searh for information *inaessi!le

5>(s are unsearha!le+

4 Using aessi!le %TAL instead of

5>( is more universal and responsive



(ous on the positive

4 'learly relate IT aessi!ility to the

overall mission of the university *e.g. Eavier U.+

4 &emind sta7eholders of the penalties

for non?ompliane, !utS.

4 &emind >eans and 'hairs thatompliane is something good that an

!e inluded

/ On their depart!ental/dean annualreports

/ On accreditation reports

/ On reports to state )overn!ent



'reate a panel of reviewers

4 'reate a panel of students, faultyand staff with various disa!ilities,who an partiipate in ongoingaessi!ility testing

4 Individuals should !e 5$I> for theirtime doing aessi!ility testing

4 ItPs more effiient than reruiting

people in the general ommunity4 $ num!er of federal agenies use

this approah



What a!out faulty"

4 (aulty typially report only to aademiaffairs offiials

4 ou need department hairs to supportaessi!ility projets, and

inform3enourage3pressure faulty4 *epart!ental "eb pa)es

4 =aculty "eb pa)es

4 %ourse content

4 Long?term, aessi!ility needs to go onfaulty annual reports and promotion andtenure appliations *!ut ma7e sure torespet faulty governane+



&emind faulty thatS

4 (aulty may laim aademi freedom,

however, they an still say and teahwhatever they want

4 This is not an aademi freedom issue, itPs

a ivil rights issue, and faulty have legal

responsi!ilities

4 #imilar to providing lassroom

aommodations for students with

doumented learning disa!ilities4 (aulty must provide ontent in an

aessi!le format, !ut you donPt are what

the ontent says



(aulty in '#3I#3IT depts.

4 (ind out if your aademi I#3'#3ITdepartment offers any lasses that inludeaessi!ility ontent

/ .( so, !aybe accessibility

evaluations can be a class pro@ect,as a startin) point

/ tudents "ho have ta0enaccessibility classes could be hired

to "or0 on ca!pus accessibility4 1nourage the department to offer IT

aessi!ility ontent in I#3'#3IT ourses

4 #ee http33www.teahingaessi!ility.om



:e transparent a!out progress

4 5rovide monthly, pu!lily?postedreports omparing aademidepartments and how ompliant theyare

4 5u!lily state the progress on theampus?wide aessi!ility plan

4 Inlude aessi!ility as a part of new

faulty3staff training4 %ave an aessi!ility statement onall university we! pages



'ompliane"

4 Thin7 of IT $essi!ility as another type ofompliane or auditing ativity

/ Li0e net"or0 security, or seBualharass!ent trainin)

4 $ll faulty3staff need training4 >ata must !e olleted on an ongoing

!asis

4 &eports must !e made pu!li

4 Universities that have reahed settlementswith >BJ or >of1d, are now reuired tosu!mit yearly progress reports



&esoures

4 UW $essi!le Tehnologyhttp33uw.edu3aessi!ility

4 $ess'omputing

http33uw.edu3aessomputing 4 1>U'$U#1 IT $essi!ility ')

http33eduause.edu3groups3itaess

4 $ess Tehnology %igher 1duationDetwor7 *$T%1D+

http33athenpro.org

http://uw.edu/accessibility

http://uw.edu/accesscomputing


http://educause.edu/groups/itaccess

http://athenpro.org/



http://educause.edu/groups/itaccess








$nother 'onferene Bpportunity

4 $essing %igher )roundK$essi!le Aedia, We!, <

Tehnology 'onfereneK

4 9ove!ber 16#2'4 $est!inster, %olorado

4 .ncludes physical or virtual

attendance optionshttp://accessin)hi)her)roundor)

1 i >i it l

http://accessinghigherground.org/

http://accessinghigherground.org/



1nsuring >igital

$essi!ility Through

5roess and 5oliy*1lsevier+

Universal >esign in

%igher 1duation (rom

5riniples to 5ratie*%arvard 1duation

5ress+



Muestions"

Than7 you for partiipating

in todayPs session.

WePre very interested in your feed!a7. 5lease ta7e

a minute to fill out the session evaluation found within

the onferene mo!ile app, or the online agenda.

Documents

Creating an Institutional Roadmap for Improving IT Accessibility (287677815)