Crew Member Orientation Manual

Safety Training

ining Basic Safety Principles (p.3)

Safety Awareness Tour (p.5)

Safety Awareness Quiz (p.9)

Safety Training 1

At Crew, we’ve taken extensive measures to help ensure that you have a safe work environment. We feel that you have a right to expect a safe workplace. But, as in all work places, there are potential hazards you need to be aware of and precautions you need to take to avoid injury. The purpose of this module of your training is to educate you on these potential hazards, and the important safety principles that will help ensure your safety. Your safety training will consist of three sections: Section One - Basic Safety Principles In this section your manager will discuss some basic safety principles. The manager will discuss situations that may occur and discuss the proper procedures for each. Section Two- Safety Awareness Tour In this section, your manager will give you a tour of the car wash, pointing out potential safety hazards and safety equipment. You will be instructed on how to safely work in the car wash environment. Section Three- HMIS Labeling System Lastly, your manager will explain the GHS/HAZCOM labeling system. This is the system we use to inform you of the potential hazards of the different detergents and chemicals we use at Crew. Once your manager has completed this training you will be asked to do two things:

1) Sign and date the last page of this section, verifying that this material was covered thoroughly and that you understand it.

2) Take the “Crew Safety Quiz”, covering all of the information and safety principles discussed in this section. You must

score 90% or better before you can continue your training and start working. It’s very important that you fully understand these safety principles and guidelines. If there is anything that you are not clear about, or if you have safety-related questions that are not covered, this is your opportunity to ask.

Introduction

Safety Training 2

In Case of Injury -

Report to a member of the management team immediately – regardless of severity.

If you feel that it’s necessary, you may request medical treatment even if your manager(s) doesn’t suggest it.

Any exposure to chemicals / detergents / cleaning products must be reported immediately.

In The Event of Customer Injury -

Determine the nature of the injury.

Encourage the customer not to move.

Immediately notify a member of the management team.

If the customer is complaining of back pain, neck pain, or is having trouble walking, have the customer remain where he/she is, unless it is an unsafe location.

In the event of a serious injury (one where the customer is in extreme pain, can’t move, is bleeding seriously, etc.) call 911.

In the Event of Fire -

If you smell or see smoke anywhere on our property, notify a member of the management team immediately.

If the building or wash tunnel fills with smoke, evacuate the building and call 911.

For any fire that has spread to the point that it can’t be safely put out with a fire extinguisher, call 911.

If a customer’s car catches fire, call 911.

In Case of Robbery –

Your ONLY responsibility is insuring your safety and that of your fellow associates.

Offer NO resistance.

Cooperate fully with the robber.

DON’T do or say anything that will add to the tension of the situation.

Make a mental note of a description of the robber, including height, weight, race, clothing, etc.

Don’t disclose to anyone the amount of money that was taken. Tell anyone who asks that your manager or an owner will provide that information.

Immediately call 911.

Notify an owner or Area Director.

Robbery Prevention -

Never disclose the amount of money in your apron to anyone.

Never leave your cash drawer open and unattended. Make sure your drawer always closes securely each time.

Never leave cash lying out in the open.

“Thin out” your apron regularly, especially large bills. Keep the amount of money in your apron to a bare minimum.

Basic Safety Principles

Safety Training 3

Never make change for $50 bills and larger. Tell the customer you don’t have enough cash, and ask if he/she has any smaller bills. If not, have the customer wait outside while you break the bill in your cash drawer inside the building.

NEVER make change more than once for a customer, in addition to change for the carwash the customer is paying for. There are “quick change artists” who will confuse you by having you make change for them a number of times. They will ALWAYS win in this situation. If a customer insists, you must get a manager to make the change for them.

If you see someone who is hanging around the car wash that makes you feel uncomfortable or makes you fear for your safety, call the police.

Hazardous Conditions -

Constantly be on the look out for potential hazards.

Report any hazardous conditions to a member of the management team immediately.

If you are responsible for creating a hazardous condition (i.e. spills, etc.) then you are responsible for making sure it gets taken care of.

If you are unsure of the proper way to clean up a spill, especially if it involves chemicals, ask your manager for assistance.

Never use any product for clean-up that has not been approved for that use.

Safety Equipment -

Your manager will show you where the safety equipment is located. You are expected to use this equipment when necessary, and as instructed.

A first time violation or any repeat violation will result in a written warning for anyone who fails to use proper safety equipment when needed. Repeat offences could result in termination.

Proper protective safety equipment should always be worn when changing detergents, when working on equipment, and when using cleaning products (i.e. doing ‘clean-up’).

You will be trained on the HAZCOM/GHS safety system (Guidelines for working safely around chemicals)

You are expected to follow these guidelines at all times.

Motorist Assistance -

Team Members will not go into a roadway or leave Crew Carwash property to assist motorists or customers.

Team Members will not leave the property to provide a ride home to customers.

Only Management Team Members will change tires, jump batteries, or provide other mechanical assistance to motorist or customers on our lot, if staffing allows, wearing appropriate PPE.

We do assist them in finding some assistance, allow them to use the phone, make them comfortable in our office or customer service area.

Safety Training 4

On this tour, you will be shown the location of each of the following items, and your manager will explain the related safety precautions. Pay close attention. You will be tested on your knowledge of this important safety information. You are expected to follow these guidelines at all times.

Entrance End Safety

Location Emergency Action Plan -

The Emergency Action Plan is a quick reference chart for identifying the location of safety equipment, safety stations, as well as key safety locations.

First Aid Kit / Bloodborne Pathogens Kit

Tornado Safe Place

Fire / Building Evacuation Meeting Place

Eye Wash Station Locations

Emergency Stop Buttons

Fire Extinguishers

Fire Extinguishers -

Learn where the fire extinguisher is located.

In the event of a fire, follow the instructions on the fire extinguisher.

Hold extinguisher upright.

Pull pin.

Squeeze metal handles together.

Direct spray toward the base of the fire.

NEVER discharge fire extinguisher unless you need to use it. Once it has been discharged, it can’t be used until it is recharged

Conveyor Safety -

Always step over the conveyor, or better yet, go around it.

Keep your hands away from the conveyor at all times!

If ANYTHING gets caught in the conveyor, immediately hit the red emergency stop button.

ONLY the person who stops the conveyor should re-start the conveyor.

In the event someone gets caught in the conveyor, falls in the conveyor, or in some other way is in danger of being injured by the conveyor, immediately shut it off!

Make sure your boot or shoelaces are always double tied. This will prevent them from getting caught in the conveyor.

NEVER distract the director.

Crew Carwash - Safety Awareness Tour

Entrance End Safety

Safety Training 5

Wet and Slippery Surfaces -

Be aware of the slippery conditions created by the “prep gun” and the mop and mop bucket.

In the event you encounter this type of condition anywhere in the car wash, walk with extreme caution.

Notify your fellow associate of any slippery conditions you encounter.

Notify customers of any slippery conditions created by water or ice.

Know where ice melt is located, and how to use it.

Moving Vehicles -

Whenever possible, avoid walking between vehicles.

NEVER walk between moving vehicles.

ALWAYS assume that the customer does NOT see you.

On busy days, when the customers are in more than one line, be extra careful when walking between vehicles. It is very hard for our customers to see you on these days.

If you need to walk in front of a customer’s vehicle, make sure you make eye contact with them and gesture for them to wait while you proceed.

The “Prep Gun” -

Learn how the prep gun operates.

NEVER point the prep gun at anyone, even jokingly.

Avoid walking in the path of the prep gun spray.

Don’t allow the hose of the prep gun to fall into the conveyor.

Avoid getting your feet tangled in the prep gun hose.

Safety Training 6

Basic Tunnel Safety -

Always check the integrity of the pit grating before stepping on it.

Avoid getting soap or spray in your eyes.

Be very careful of the slippery conditions inside the wash tunnel.

NEVER run inside the tunnel. There is a high likelihood that you will fall due to the slippery surface.

NEVER walk in the path of a vehicle that is moving on the conveyor.

Don’t allow customers or pedestrians to enter the wash tunnel for any reason!

Non-location employees and vendors should not enter the wash tunnel or back room without checking in with the Manager on duty.

If you need to enter the wash tunnel to retrieve something: (1) Shut the conveyor off and lock it in the off position. (2) Let the other associates know you are entering the wash tunnel. (3) Avoid reaching under customers’ vehicles. (4) Make sure you are the one who restarts the conveyor.

Moving Equipment -

Stay clear of any moving equipment.

If you hear the buzzer, it means the conveyor is being started and you need to stand clear of the wash equipment.

NEVER start the conveyor until you are sure there is no one in the wash tunnel.

ALWAYS let someone know when you are entering the wash tunnel.

Emergency Stop Buttons -

Learn where the emergency stop buttons are located.

The red button stops the conveyor when you push it in, and restarts the conveyor when you pull it back out.

Whoever stops the conveyor must be the one who starts it!

If you stop the conveyor and are entering the wash tunnel to retrieve something, lock the stop button on the terminal.

Dryer Area -

Watch your head! Be aware of the blower nozzles. Wearing a “Bump Cap” in this area is recommended.

DON’T walk or stand in the air path of the dryers when they are operating.

Walk with caution. This area can be very slippery.

Watch for flying debris when walking around the dryers.

Hold onto your hat when walking in the dryer area.

DON’T stand in the path of the air dryers for an extended period of time.

Always wear ear protection, if you are going to be in the dryer area for any extended period of time.

Wash Tunnel Safety

Safety Training 7

Hearing Protection -

All Team Member are expected to wear hearing protection when entering the wash tunnel or back room, anytime the conveyor is running or there is a good chance the conveyor will start while in either.

If the bathroom at a location is in the backroom you do not have to wear hearing protection when walking directly to and from the bathroom.

Failure to wear proper ear protection will result in a written warning. Repeat offences could result in termination.

Safety Training 8

First Aid Station -

Always notify your manager of any injury, regardless of seriousness.

Learn where the first aid station is located.

Familiarize yourself with the contents of the first aid station.

Always notify your manager if you take and use something from the First Aid Station.

Bloodborne Pathogens Kit -

This kit is used for the cleanup and exposure to blood and other bodily fluids.

Our Managers are certified “first responders.” Only Management team Members should access and use this kit.

In the event you, a Team Member, or customer is cut and bleeding severely, notify a Management Team Member.

Fire Extinguisher -

Learn where the fire extinguisher is located.

Learn how to operate the fire extinguisher.

Machinery and Equipment -

Don’t touch any equipment or machinery. Some elements may be hot to the touch, or may have moving parts that could hurt you.

In the event you are around a piece of equipment with moving parts, make sure your shirt and tie are tucked in.

Never spray any electrical motors, panels, components with water.

Never touch any electrical wires, motors, panels, or components.

If you are going to unplug anything that is electrically powered, make sure that you are not standing in water and that your hands are not wet.

If you hear any piece of equipment making any nice that is out of the ordinary, immediately notify your manager.

If you see smoke coming from any piece of equipment, immediately notify your manager.

If you see anything leaking from a piece of equipment, immediately notify your manager.

Detergents and Chemicals -

NEVER put your hands in any detergent drums.

Avoid getting any detergents or chemicals on your skin.

If you get any detergent or chemical on your clothing, remove the affected article of clothing immediately.

If you get any detergent or chemical on your skin, wash it off with water immediately and notify a member of the management team.

If you get any chemical or detergent in your eyes, immediately “flush” your eyes at the Eye Wash Station and notify a member of the management team.

Your manager will show you the location of the SDS Station.

Office / Back Room Safety

Safety Training 9

Eye Wash Stations -

Learn where the Eye Wash Station is located.

If you get something in your eyes, immediately inform a member of the management team.

Thoroughly “flush” your eye(s) for at least two minutes. (Learn how to use the eye wash station)

Don’t wait until your eye feels irritated before “flushing” it. Always “flush” any foreign objects or liquid from your eyes.

SDS Stations -

Learn where the SDS Station is located.

You will never use or access a chemical or product without the direct supervision of your manager.

In the vent you want to know the chemical properties and necessary precaution of working with a product, the SDS station always has updated information for your review.

Safety Equipment Storage Locker -

Learn where the safety equipment storage locker is located.

Get familiar with the contents.

Any time you take anything out of the storage case, please return it promptly. Another associate my need it. Tool Room -

Never touch or remove any tools you have not been trained on how to use.

NEVER use power tools without the close supervision of a member of the management team.

Electrical Room -

NEVER open the electrical cabinet.

Don’t touch the electrical cabinet.

Don’t spray anything in the electrical room with water.

Clean Up Safety -

Wear the proper Personal Protective Equipment – Safety Glasses, Nitrile Gloves, Headset

When cleaning the pad –

Securely place the clean up hose against the wall in the tunnel and never point the clean up gun at another Team Member or spray a vehicle.

Safety Training 10

When cleaning the tunnel –

Ensure the Clean Up E-Stop is pushed at all times.

Never pull any hose over the conveyor.

Ensure that you don’t get any of the Wall Cleaner on yourself or another Team Member.

Always wear a “bump cap” or hard hat when working in the blower area.

When cleaning on slow / rainy days –

Ensure the Clean Up E-Stop is pushed at all times.

Never pull any hose over the conveyor.

Only a Manager is permitted to dispense Wall Cleaner directly from the tote.

Undiluted Wall Cleaner may be used by an Associate only under direct Manager supervision.

Ensure all walls / equipment have been rinsed and check the tunnel for any tools, buckets, ladders, etc

Securely place the clean up hose and any ladders against the wall in the tunnel.

Safety Training 11

Safety Training - Statement of Understanding I have completed my safety training and covered the following items with my manager/supervisor: _________ Discussed the safety principles on page 1 of this section. _________ Identified potential safety hazards in the wash tunnel, general property, and equipment room. _________ Discussed how to work safely around each of the potential safety hazards. _________ Identified the location of Eye Wash Stations and discussed their use. _________ Identified the location of the SDS Station. _________ Answered any questions I have in regard to my personal safety. _________ Have viewed the GHS/HAZCOM Safety Video. _________ Have taken and passed the Safety Awareness Quiz and the GHS/HAZCOM Quiz, and discussed with me any questions I may have missed. After this training, I understand the importance of following good safety principles. I also understand that it is my responsibility to follow these principles at all times to assure my personal safety, the safety of my fellow associates, and the safety of our customers. I also agree to notify a member of the management team anytime I notice a condition or situation that I feel is unsafe. Associate Signature __________________________________________ Date ____________ Manager Signature __________________________________________ Date ____________