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Crisis Management Planning

Every organizations crisis management requirements will vary. The key to Crisis

Management Planning is to have a set of processes and procedures to be used as a guideline for

crisis management. Pre developed crisis management plans and associated activities enable

eecutives to effectively address a worst case or long!term crisis. "pecifically# organizational

Crisis Management Planning should focus on

a. $dentification of the crisis management team and others who might assist the team in

certain situations

b. Predefined organizational responsibilities for the crisis management team members that

include concise procedures defining a person%s functions# duties and tasks for a crisis

declaration

c. "ub team composition and a notification process to bring together the appropriate internal

and eternal individuals and organizational disciplines at the time of a crisis. &amage

'ssessment Team.d. ' process for evaluating the response after the conclusion of any event that requires

activation of the Corporate Crisis Management Plan and documentation of the (essons

learned and applied.

e. Contact lists for all internal and eternal stakeholders

f. 'n outline for Eecutive Managers and their alternates to react on a consistent basis to

a potential or eisting crisis.

g. $dentification and establishment of a Crisis Management or Emergency

)perations Command Center for directing the crisis event coordination with effected

entities# such as the community# neighboring industries# and identified support entities

fire# police# hospitals. This should include identification of a primary# secondary and

tertiary locations for the Command Center in the event of a widespread crisis.

h. The logistical details for notification and mobilization of the Crisis Management Centers

and supplies equipment needed# call notification lists and instructions# transportation

options# identification of eternal authorities# organizations and individuals that may be

required to be notified or can assist in the Crisis Management process.i. Travel logistics# such as a list of company!preferred hotel# airlines# rental cars

companies# and restaurants.

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*. +uidelines for communicating to the public and the media# which includes who is

authorized to represent the organization and what information# should be shared. This

ensures that communication is accurate and consistent throughout all channels.

k. +uidelines for "ocial Media usage which should outline policies and procedures on

utilizing this method and also a plan to respond if an unauthorized individual breaks the

news prior to your release and how you manage the situation.

l. +uidelines for communicating crisis situations to both internal and eternal stakeholders.m. +uidelines to assist in supporting# overseeing and directing activities to the internal

,usiness -nits# and eternal business partners and suppliers during a disastrous situation.

n. ' process for communicating# training# and maintaining the currency of the Crisis

Management Plan.

o. ' process for testing and verification of the processes contained in the Crisis

Management Plan