Hear insights from:

Benefits of attending:

Join the conversation with:Stuart NielsenSuncorp Bank

Stephen CampbellQBE LMI

Leith WicksteinChoice Home Loans

Mike CurrieHeritage Building Society

Harley DaleHousing Industry Association

Damian Percy & David PughBendigo & Adelaide Bank

John RolfeHomeStart

Lisa MontgomeryResi Mortgage Corporation

Brian RedicanMacquarie Bank

Belen Lopez DenisCitibank

Peter WhiteFinance Brokers Association of Australia

Be part of holistic discussions on how the market will perform in the future, covering key areas of the consumer, product and competition

Hear expert observations on how regulatory changes, greater media and government exposure have impacted the market

Determine how to best manage often conflicting priorities of compliance, efficiency and customer experience to prepare for future market developments

Forecast customer and market trends to make informed business decisions and ensure the success of your mortgage business

To Register ☎ 1300 316 882 1300 918 334 registration@criterionconferences.com www.mortgagemarketstrategies.com

Researched by:

Endorsers: Media partners:

Brad JensenHead of Secured Credit RiskBankwest

John SalamitoExecutive General ManagerConsumer Product SolutionsNAB

Lisa ClaesExecutive DirectorMortgagesING Direct

Craig BaconHead of Strategy Broker PlatformsAdvantedge

Mortgage Marketplace

16th & 17th August 2011, Rydges World Square, Sydney

Balancing compliance, efficiency & customer experience in an evolving credit environment

The future of the

Who should attend?

Federal Government & Regulators

Mortgage Brokers & Aggregators

LMIs

Credit Unions & Building Societies

Banks & Non-Bank Lenders

Who are responsible for:• Secured lending & mortgages• Personal banking• Customer experience• Credit, risk & compliance

SAVE up to $400 when you register and pay by Friday 10 June, 2011

Innovation in the Australian mortgage industry

8.30 Registration, coffee & networking

9.00 Welcome remarks from the Chair

Lisa Montgomery, CEO Resi Mortgage Corporation

9.10 Embracing innovation in the Australian mortgage industry

John Salamito, Executive General Manager, Consumer Product Solutions

NAB

Economic & housing industry outlook

9.50 The role of mortgages in Australian economic growth

• Current state of the market • How have recent events, such as the boom in the mining

sector, impacted the mortgage industry? • Mortgaging compared to other types of finance

Brian Redican, Senior Economist Macquarie Bank

10.30 Opportunities & challenges ahead for the housing industry

• Short, medium and long-term perspectives on housing demand and supply

• Trends in dwelling prices and investor markets • Reasons for optimism amidst short-term pessimism

Harley Dale, Chief Economist Housing Industry Association

11.10 Morning tea & networking

Adapting to a changing regulatory landscape

11.40 Evaluating the effects of regulatory change on the behaviours of customers & institutions

• Has regulatory change and greater media exposure impacted customer behaviours?

• Impact on internal processes and lending practices • Measuring effects across the broader industry spectrum

Peter White, Finance Brokers Association of Australia Brad Jensen, Bankwest Stephen Campbell, QBE LMI Lisa Claes, ING Direct

12.20 Managing the impact of implementing legislative change

• Approach to bedding down and interpreting legislation • Measuring impact of changes to product and policy • The importance of strong branch networks and

broker/lender communications

Mike Currie, Head of Credit Heritage Building Society

1.00 Networking lunch

The way we react to current changes in the mortgaging

sector will have huge impacts on the strength of the industry into the future. Greater government and media exposure have placed the broad spectrum of industry players in a state of flux.

Catalysts, such as a more competitive marketplace and increased media exposure, are setting the agenda for the mortgage industry of tomorrow.

This conference provides an opportunity for you to engage with industry peers and experts, and hear insights on how to best meet the demands of an evolving mortgaging landscape. Only then can you make the right business decisions and succeed in the changing consumer credit environment.

By attending this event you will learn:

• Strategies to adapt to a changing regulatory landscape and measure impacts on the broad spectrum of industry players

• The importance of aligning strategic visions across all stakeholders, including credit and product development arms and retail, wholesale and broker distribution channels

• Insight to help you ‘future proof’ your mortgage business – uncovering expert views on market trends and customer expectations to excel in a dynamic marketplace

• How the influences of today will manifest themselves in the future mortgage industry

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Day OneTuesday 16th August, 2011

Keyn

ote

S p O n S O R S H I p O p p O R T u n I T I E S

Make Your MarkWe work closely with corporate partners to create unique and innovative tailored sponsorship packages that best meet specific marketing, business development and corporate entertainment objectives.

Contact Melik on Tel: 02 9239 5785 and find out how you can make your mark on this industry.

To Register ☎ 1300 316 882 1300 918 334 registration@criterionconferences.com www.mortgagemarketstrategies.com

Early booking discounts apply – the earlier you book the more $$$ you save

2.00 The impacts of risk policy, procedures & regulation on LMI

• The value of LMI – borrower and consumer perspectives • Portfolio risk trends in LMI • Verification and standards • Balancing risk and opportunity to facilitate business growth

Stephen Campbell, Head of Credit Risk QBE LMI

Distribution in a competitive marketplace

2.40 The emergence of direct mortgage distribution & the opportunities for growth

• Key insights into why certain customers seek mortgages online

• Simplifying the online mortgage process • Digital opportunities for mortgage processing • Person-to-person versus face-to-face • What the direct channel means for the mortgage broker

channel

Lisa Claes, Executive Director, Mortgages ING Direct

3.20 Afternoon tea & networking

3.50 Balancing competition between retail & wholesale arms

• Managing channel conflict • Single brand versus multi-brand • Overviews of the merger from distribution/product and

credit perspectives

Damian Percy, Head of Third Party Mortgages & David Pugh, Head of Business and Consumer

Lending – Retail Bendigo & Adelaide Bank

4.50 Closing remarks from the Chair & close of day one

8.30 Welcome, coffee & networking

9.00 Welcome remarks from the Chair

Lisa Montgomery, CEO Resi Mortgage Corporation

Addressing housing affordability

9.10 The changing landscape of home affordability

• Is the great Australian dream dead? • Shared equity • Role of government

John Rolfe, General Manager, Retail HomeStart

Aligning strategies to boost customer experiences & improve products

9.50 Understanding the impact of process performance on customer experience

• Getting the balance right between risk and reward • Aligning processes with your value proposition • Knowing where to invest and managing performance

Stuart Nielsen, Executive Manager, Mortgage Lending Services, Suncorp Bank

10.30 Morning tea & networking

11.00 Balancing policy & product points of view to meet business aims

• Working across internal stakeholders with varied viewpoints • Has NCCP impacted this relationship? • Interpreting legal requirements in product development

Brad Jensen, Head of Secured Credit Risk, Bankwest

11.40 Improving lender/broker communications: Better standards of information between stakeholders

• Impact of recent industry changes on relationships • Strategies to improve your dollar productive activities

Leith Wickstein, General Manager, Choice Home Loans 12.20 Networking lunch

Strategic positioning for future development

1.20 Adapting to change: The NCCP as a catalyst for greater industry innovation

• Impact on distribution • Re-thinking company strategy • Importance of understanding the past but not living in it

Craig Bacon, Head of Strategy, Broker Platforms Advantedge

2.00 Expected developments in the broker channel & impacts on brokers, lenders & the end consumer

• Fee-for-service or hybrid models? • Risk dynamics in portability • Ensuring benefits to the customer

Peter White, National President Finance Brokers Association of Australia

2.40 Afternoon tea & networking

3.10 Defining a vision for the future of Australia’s mortgage industry

• Balancing compliance, efficiency and customer experience: Where to put the emphasis?

• What do we expect of tomorrow’s customers and what does this mean for product innovation and distribution?

Lisa Montgomery, Resi Mortgage Corporation Craig Bacon, Advantedge Belen Lopez Denis, Head of Mortgages, Strategy and

Marketing, Citibank

3.50 Roundtable discussions

4.30 Closing remarks from the Chair & close of conference

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Day TwoWednesday 17th August, 2011

Team Discounts

Register a team of 3-4 – save 10% off the

standard price

Register a team of 5-6 – save 12% off the

standard price

Register a team of 7-8 – save 15% off the

standard price

If you want to register a group, please call us on 1300 316 882 to coordinate your registration. Only one discount can be used per booking.

Website: www.mortgagemarketstrategies.com

Gi1

3283

Registration pageConference: 16th & 17th August, 2011

How To Register

How To pay

Team Discounts

Venue

Brochure Code:

CC*WEB

Online:www.mortgagemarketstrategies.com

Tel: 1300 316 882

Email:registration@criterionconferences.com

Fax: 1300 918 334

Mail:Criterion Conferences Pty LtdPO Box R1478 Royal Exchange, NSW 1225

Register a team of 3-4 – save 10% off the standard priceRegister a team of 5-6 – save 12% off the standard priceRegister a team of 7-8 – save 15% off the standard price

If you want to register a group, please feel free to call us on 1300 316 882 and we will coordinate your registration.

Only one discount can be used per booking.

Cancellations:Should you be unable to attend, a substitute delegate is welcome at no extra charge.The company regrets that no cancellations will be refunded, course documentation will, however, be sent to the delegate. For an event cancelled by Criterion Conferences registration fees are fully refundable.

Privacy Policy:Any information provided by you in relation to this conference is collected by Criterion Conferences and will be added to our database with the sole purpose of providing you with information about future conferences and services. If you do not wish to be added, please tick here when you fax back your registration to 1300 918 334.

Changes to Conference and Agenda:Criterion Conferences reserves the right to alter the programme without notice and is not responsible for any loss or damage or costs incurred as a result of substitution, alteration, postponement or cancellation of any event.Criterion Conferences ABN number: 50 878 562 414

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Tick relevant box Register & pay by Register & pay by Standard price 10 June 2011 15 July 2011 after 15 July 2011

If there is a package you require that is not mentioned above, please contact us and we will be happy to provide you with a quote. *GST is charged at 10%. Registration fee includes lunch, refreshments and conference documentation. Please contact us for any special dietary requirements. Full payment must be received prior to the conference to ensure admission.

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MortgageMarketplace

The future of the

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