CRM_72_G_2014-06

SAP GLOBAL CERTIFICATION PROGRAM FOR SAP CRM7.0 EHP2

CURRICULUM

This certification path will teach you fundamentals of the 7.0 EhP2 release of the SAP Customer Relationship Management (SAP CRM)application. Armed with this comprehensive understanding of SAP CRM basics and navigation, you'll be able to work within a team to apply yourknowledge to your company's SAP CRM implementation.

CR100CRM Customizing Fundamentals

Location Dates PriceThis Course Is Not Currently Scheduled.For more information please contact [email protected],

or call .

Duration5 days

Prerequistes Essential* SAPCRM Overview of the SAP CRM solution Recommended* SCM600 Business Processes in Sales Order Management

DeliveryClassroom

Audience

Content* CRM basic data: -> Account Management -> Organizational model -> Product master -> Customizing settings for each object* CRM business transactions -> Overview of generic functions in business transactions -> Activity management* Customizing for these objects -> Process control and determination* Partner determination* Actions* Overview of pricing in CRM -> CRM Billing -> Basics concepts of CRM middleware -> Introduction to the CRM WebClient User Interface

Goals* This course will only deal with the basic data and functions in the CRM Enterprise System. Neither the Web Channel / Field Applicationsnor specific Interaction Center functionality will be part of this course.

Software* SAP CRM 7.0 EHP2* SAP ERP Central Component 6.0 EHP6

Notes* This course will only deal with the basic data and functions in the CRM Enterprise System. Neither the Web Channel / Field Applicationsnor specific Interaction Center functionality will be part of this course.

CR500CRM Middleware


or call .

Duration2 days

Prerequistes Essential* * Essential* SAPCRM Overview of the SAP CRM solution* Basic knowledge of SAP Technology (SAP Netweaver)# * Recommended* CR100 CRM Customizing Fundamentals Recommended* None

DeliveryClassroom

Audience* Customers, consultants, administrators and project team members who are responsible for setting up, configuring and monitoring theCRM Middleware

Content* Introduction to the CRM architecture and CRM Middleware* Connecting an SAP back-end system to an SAP CRM system: - CRM Middleware / Administration Console - Messaging BDoc - Initialload / delta load / request load - Data flow, configuration and monitoring* Connecting an external system using the XIF adapter* Business Warehouse adapter

Goals* Explain the internal data processing of the CRM Middleware* Set up and monitor the connection between SAP CRM and SAP ERP* Monitor the flow of data within the CRM Middleware


CR580SAP CRM User Interface


or call .

Duration4 days

Prerequistes Essential* SAPCRM Overview of the SAP CRM solution* Fundamental knowledge of SAP technology Recommended* CR100 CRM Customizing Fundamentals* IC WebClient UI experiences

DeliveryClassroom

Audience* Customers, SAP consultants and project team members who are responsible for configuring the SAP CRM WebClient User Interface.

Content* SAP CRM User Interface Overview* UI Concept* Customizing of Business Roles* Navigation Bar Customizing and Transaction Launcher* Architecture* UI Configuration* Application Enhancement Tool and Easy Enhancement Workbench* Component Enhancement Concept* Skin Configuration

Goals* Gain an overview of the CRM WebClient User Interface* Adapt the CRM WebClient User Interface using customizing and standard tools* Implement simple customer specific enhancements


Notes* The course CR580 refers to the CRM WebClient User Interface which was introduced with SAP CRM 2007. This course introducesstandard CRM tools which can be used to realize typical UI changes. This course does not focus on UI development, e.g. development ofcustomer-specific UI components or views.

CERTIFICATION TESTAppl.Ass.- CRM Fundamentals with SAP CRM 7.0 EhP2

Booking Code

The "SAP Certified Application Associate - CRM Foundation with SAP CRM 7.0 EhP2" certification exam verifies that the candidate hasthe basic knowledge required in the area of SAP Customer Relationship Management. This certificate proves that the candidate has anoverall understanding of the application consultant profile for CRM solutions, and can implement this knowledge practically in projectsunder guidance of an experienced consultant. This certificate is a highly recommended - although not mandatory - prerequisite forqualification to CRM Application Professional in any of the specialist areas. It is recommended as an entry-level qualification to allowconsultants to get acquainted with the fundamentals of CRM.

Software

Number of Questions80

Duration180

Notes* To ensure success, SAP recommends combining education courses and hands-on experience to prepare for your certification exam asquestions will test your ability to apply the knowledge you have gained in training.* You are not allowed to use any reference materials during the certification test (no access to online documentation or to any SAPsystem).

DCR72


or call .

Duration

Prerequistes Essential* None Recommended* None

Delivery

Audience

Content

Goals

Software

OCR70OKP SAP Customer Relationship Management (CRM) 7.0


or call .

Duration

Prerequistes Essential* * The SAP CRM 7.0 Learning Maps are designed for qualified project participants. You require:* Knowledge equivalent to a consultant certification for SAP CRM 2007* More than 12 months project experience Recommended* None

DeliveryE-learning

Audience* Consultants* Technology Consultants* Support Consultants

Content* SAP CRM Roles (also Technology and Support Consultants) -> Sales -> Service -> Marketing -> Interaction Center -> Web Channel -> Partner Channel Management -> IT Service Management -> Mobile Field Applications -> Technology* SAP CRM 7.0 Industry Roles -> Media -> Public Sector -> Service Parts Management -> Telecommunications -> Utilities

Goals* Describe SAP CRM 7.0* Plan SAP CRM 7.0* Implement SAP CRM 7.0

Software

Notes* This content is provided by SAPs Online Knowledge Products. Information regarding Online Knowledge Products and instructions onhow to access the Online Knowledge Products are available: http://service.sap.com/okp * Course Length: ~ 180 hours* All materials are online

OCR71SAP EHP1 for SAP CRM 7.0


or call .

Duration

Prerequistes Essential* * The SAP EHP 1 for SAP CRM 7.0 Learning Maps are designed for qualified project participants. You require:* Knowledge equivalent to a consultant certification for SAP CRM 7.0* More than 12 months project experience Recommended* None

DeliveryE-learning

Audience* Solution and Technology Consultant

Content* Solution and Technology Roles: -> Core -> Sales -> Service -> Marketing (incl. Loyalty Management) -> Interaction Center -> Web Channel -> Partner Channel Management (incl. MDF and CCM) -> IT Service Management -> Mobile Field Applications -> Technology* Solution and Technology Roles: -> Industry -> Banking -> Consumer Products -> Waste & Recycling -> High Tech -> Media -> Public Sector -> Service Parts Management -> Telecommunications -> Utilities

Goals* Describe SAP EHP1 for SAP CRM 7.0* Plan SAP EHP1 for SAP CRM 7.0* Implement SAP EHP1 for SAP CRM 7.0

Software


OCR72SAP EhP2 for SAP CRM


or call .

Duration

Prerequistes Essential* * The SAP EHP 2 for SAP CRM 7.0 Learning Maps are designed for qualified project participants. You require:* Knowledge equivalent to a consultant profile for SAP EHP 1 for SAP CRM 7.0* More than 12 months project experience* Upcoming participation in an SAP EHP 2 for SAP CRM 7.0 project Recommended* None

DeliveryE-learning


Content* Solution and Technology Roles: Core -> Sales -> Service -> Marketing -> Analytics -> Technology* Solution and Technology Roles: Industry -> Leasing -> Public Sector -> Service Parts Management -> Telecommunications -> Utilities

Goals* Describe SAP EHP2 for SAP CRM 7.0* Plan SAP EHP2 for SAP CRM 7.0* Implement SAP EHP2 for SAP CRM 7.0

Software


OCR73OKP SAP EhP3 for SAP CRM 7.0


or call .

Duration

Prerequistes Essential* * The SAP EHP 3 for SAP CRM 7.0 Learning Maps are designed for qualified project participants. You require:* Knowledge equivalent to a consultant profile for SAP EHP 2 for SAP CRM 7.0* More than 12 months project experience* Upcoming participation in an SAP EHP 3 for SAP CRM 7.0 project Recommended* None

DeliveryE-learning


Content* Solution and Technology Roles: Core -> Desktop Connection 2.0 -> Sales -> Service -> Marketing -> Interaction Center -> Social CRM -> Analytics -> Multi Channel Commerce* Solution and Technology Roles: Industry -> Banking -> Public Sector -> Telecommunications -> Utilities

Goals* Describe SAP EhP3 for SAP CRM 7.0* Plan SAP EhP3 for SAP CRM 7.0* Implement SAP EhP3 for SAP CRM 7.0

Software


CERTIFICATION TESTP_CRMMKT_71 Appl.Professional - Marketing with SAP CRM 7.0 EhP1

Booking Code

The "SAP Certified Application Professional - Marketing with SAP CRM 7.0 EhP 1" certification exam verifies that the candidate has deepknowledge in the area of CRM Marketing. This certificate proves that the candidate has an advanced understanding within this profile andis able to apply these skills practically and provide guidance in project implementation.

Software


Duration180

Notes* This exam proves that the candidate has acquired relevant knowledge to satisfy the exam topics and can also demonstrate advancedskills, based on practical experience. The indicated exam-related training classes serve as refresher or foundations courses, but they arenot sufficient for exam preparation. Candidates must also acquire ample practical experience in order to increase their chances of passingthe certification exam.* You are not allowed to use any reference materials during the certification test (no access to online documentation or to any SAPsystem).

CERTIFICATION TESTP_CRMSLS_71 SAP Certified Appl.Professional - Sales with SAP CRM 7.0 EhP1

Booking Code

The "SAP Certified Application Professional - Sales with SAP CRM 7.0 EhP 1" certification exam verifies that the candidate has deepknowledge in the area of CRM Sales. This certificate proves that the candidate has an advanced understanding within this profile and isable to apply these skills practically and provide guidance in project implementation.

Software


Duration180


CERTIFICATION TESTP_CRMSRV_71 Appl.Professional - Service with SAP EHP1 for SAP CRM 7.0

Booking Code

The "SAP Certified Application Professional - Service with SAP EHP1 for SAP CRM 7.0" certification exam verifies that the candidate hasdeep knowledge in the area of CRM Service This certificate proves that the candidate has an advanced understanding within this profileand is able to apply these skills practically and provide guidance in project implementation.

Software


Duration180


SAPCREOverview of the SAP CRM Solution - Free with SAP Learning Hub discovery edition


or call .

Duration720 Min

Prerequistes Essential* None Recommended* Basic Knowledge of CRM processes in general* Knowledge of SAP ERP, in particular in the Sales and Service environment

DeliveryE-learning

Audience* SAP ERP as well as non-SAP Customers and decision makers considering an implementation of SAP CRM.* Customers, consultants, project managers and key users who need to get a comprehensive and integrative overview of the keycapabilities and processes of the SAP CRM solution

Content* Introduction to: -> Fundamentals and architecture of SAP CRM -> SAP CRM Marketing -> SAP CRM Web Channel (E-Commerce) -> SAP CRM Partner Channel Management -> SAP CRM Sales -> SAP CRM Interaction Center -> SAP CRM Service -> SAP CRM Field Applications -> SAP CRM Analytics -> Implementation & operation of SAP CRM

Goals* Analyze SAP CRM processes and functions in the marketing, sales and service area and the various interaction channels.* Evaluate integration aspects between SAP CRM and other components

Software* SAP EHP 2 for SAP CRM 7.0* SAP EHP 6 for SAP ERP 6.0

Notes* Please note that this course is free of charge if subscribed to the SAP Learning Hub, discovery edition. Further information can be foundhere .* The course is structured using a case study of the functional and channel-oriented key areas and scenarios in SAP CRM.* The course includes demonstrations and exercises in the system.* This course is an introduction to SAP CRM, it does not explain how to set up (Customize) the scenarios that are shown.

SAPCRMOverview of the SAP CRM Solution


or call .

Duration3 days

Prerequistes Essential* None Recommended* Basic Knowledge of CRM processes in general* Knowledge of SAP ERP, in particular in the Sales and Service environment

DeliveryClassroom

Audience* SAP ERP as well as non-SAP Customers and decision makers considering an implementation of SAP CRM.* Customers, consultants, project managers and key users who need to get a comprehensive and integrative overview of the keycapabilities and processes of the SAP CRM solution

Content* Introduction to: -> Fundamentals and architecture of SAP CRM -> SAP CRM Marketing -> SAP CRM Web Channel (E-Commerce) -> SAP CRM Partner Channel Management -> SAP CRM Sales -> SAP CRM Interaction Center -> SAP CRM Service -> SAP CRM Field Applications -> SAP CRM Analytics -> Implementation & operation of SAP CRM

Goals* Analyze SAP CRM processes and functions in the marketing, sales and service area and the various interaction channels.* Evaluate integration aspects between SAP CRM and other components

Software* SAP EHP 2 for SAP CRM 7.0* SAP EHP 6 for SAP ERP 6.0

Notes* The course is structured using a case study of the functional and channel-oriented key areas and scenarios in SAP CRM.* The course includes demonstrations and exercises in the system.* This course is an introduction to SAP CRM, it does not explain how to set up (Customize) the scenarios that are shown.

TCRM10CRM - Fundamentals I

Location Dates Price

SAP MENA Dubai 14 - 18 Sep 2014 USD 3795.00Duration5 days

Prerequistes Essential* Basic business knowledge of CRM processes and concepts Recommended* Knowledge of SAP ERP sales business processes; for example:* TSCM60 Order Fulfillment I or* SCM600 Business Processes in Sales Order Management

DeliveryClassroom

Audience* Solution consultants responsible for implementing Customer Relationship Management with SAP CRM

Content* Overview of the SAP CRM application: -> Fundamentals and architecture -> Overview of key areas (Marketing, Web Channel, Channel Management, Sales, Interaction Center, Service, Field Applications,Analytics, Implementation & Operation)* Customizing fundamentals for CRM - CRM basic data: -> Account Management -> Organizational model -> Product master -> Customizing settings for each object

Goals* Use the basic knowledge a CRM solution consultant requires for all consultant profiles


Notes* This training is for Innovations 2010 which includes ERP 6.0 EhP5, CRM 7.0 EhP1, SRM 7.0 EhP1, SCM 7.0 EhP1, and NetWeaver 7.02.This software is not yet in unrestricted shipment. The software is still in the SAP Ramp-Up phase, and your company must be nominatedas an official SAP Ramp-Up customer according to the applicable processes prior to getting access to this particular software version. Formore information about the ramp-up process and conditions for participation, see SAP Service Marketplace: http://service.sap.com/rampup

TCRM20CRM Fundamentals II

Location Dates Price

SAP MENA Dubai 12 - 23 Oct 2014 USD 8030.00Duration10 days

Prerequistes Essential* Basic business knowledge of CRM processes and concepts* TCRM10 CRM Fundamentals I Recommended* Knowledge of SAP ERP sales business processes; for example:* TSCM60 Order Fulfillment I or* SCM600 Business Processes in Sales Order Management

DeliveryClassroom

Audience* Solution consultants responsible for implementing Customer Relationship Management with SAP CRM

Content* Customizing fundamentals for CRM - CRM business transactions -> Overview of generic functions in business transactions -> Activity management -> Customizing for these objects* Customizing fundamentals for CRM - Process control and determination -> Partner determination -> Actions -> Overview of pricing in CRM -> CRM billing* CRM Middleware: basic concepts of CRM middleware, replication administration, data exchange, monitoring, and error handling* User interface (UI) technology in SAP CRM* Case Study: implementation of example scenarios using specific business processes* Certification examination on the content of the courses TCRM10 and TCRM20

Goals* Use the basic knowledge a CRM solution consultant requires for all consultant profiles


Notes* As part of this training the certification exam "SAP Certified Application Associate CRM Foundation with SAP CRM 7.0 EHP1" isincluded and will be run on the last day of the training.* This training is for Innovations 2010 which includes ERP 6.0 EhP5, CRM 7.0 EhP1, SRM 7.0 EhP1, SCM 7.0 EhP1, and NetWeaver 7.02.This software is not yet in unrestricted shipment. The software is still in the SAP Ramp-Up phase, and your company must be nominatedas an official SAP Ramp-Up customer according to the applicable processes prior to getting access to this particular software version. Formore information about the ramp-up process and conditions for participation, see SAP Service Marketplace: http://service.sap.com/rampup

Additional Information

CONTACT SAP

Course schedule and location information is available on your local country website, pleasecheck here for the latest information.

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These materials are subject to change without notice. These materials are provided by SAP AG and its affiliated companies (SAP Group) for informational purposes only, without representation or warranty of any kind, and SAP Group shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP Group products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty.

Documents

CRM_72_G_2014-06