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Croeso and welcome
to
Pembrokeshire’sTwilight Sanctuary
& Cwtch Croeso
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The Pembrokeshire Twilight Sanctuary will be a place to
go for people experiencing mental distress.
6pm-2am Friday to Sunday
when most other services are closed.Support provided
• face to face
• Telephone
• Whatsapp
• Zoom
• Facebook
Whichever works best for the client
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Where are we?
We are based at 2 Perrots Road, Haverfordwest, SA61 2HD
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Providing sanctuary and support to people at risk of
deteriorating mental health, through a range of
interventions in a
Welcoming and homely environment
An alternative venue for early access support, avoiding
dependence on core mental health services
• Closely linked to primary & secondary mental health
services
• Signposting and referrals will be made to other third
sector organisations and agencies to meet the
individuals needs
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How can we access support?
Anyone can refer themselves or be
referred
• Call 01437 769982
• or call/text 07959 835 339
• The phone is answered as soon as possible, with an
answer machine, staff aim to respond within 30
minutes to messages left
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COVID-19 Measures
It is recognised that this is a mental health drop-in
facility
however due to COVID-19 we will be seeing people by
appointment
At this time keeping everyone safe is our priority
• Clients will be asked to answer relevant questions about
physical health
• Have their temperature taken on arrival
• Hand sanitisers and face masks will be available
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Transport
• It is recognised that public transport in Pembrokeshire
will
not operate late into the evening
• Taxis can be arranged to collect or
return the client home or to a more
appropriate location such as A&E
• The decision to transport will be made by Mind
Pembrokeshire staff
• The client may be accompanied when necessary
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Inclusion
• The service will not discriminate or exclude anyone in
line
with their protected characteristics as defined in the
Equality Act (2010)
• The service will accept those under the
influence of alcohol and/or drugs
provided they have the capacity to
benefit from the service.
• A Risk Assessment will be undertaken to make sure that
people get the right service for their needs, whilst using
the Twilight Sanctuary and services we may refer to.
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Follow up and feedback…
• If appropriate, we will ring the client back to provide
them
with suitable information that we have gathered based on
our conversation.
• Clients will have the opportunity to feedback on their
experience, either digitally or in paper format, as a
mechanism for continual improvement.
• We may do a follow up call with a client at a later date
to
see if they have accessed any signposted services.
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Follow up and feedback…
• Following all calls with clients, staff will email feedback
to
referrers, if appropriate and or relevant.
• Should any clients need to be
escalated back to clinical mental health
services, staff will liaise directly with
the respective Crisis Team.
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For further information or queries
Call - 01437 769982
Call/text - 07959 835 339
Email – [email protected]
Website - www.mindpembrokeshire.org.uk
Facebook – Mind Pembrokeshire
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Any questions?
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Take a break!That’s a lot of information
to take in
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The Cwtch Croeso will be a safe space for people
experiencing mental distress to stay overnight.
10pm-10am Friday to Sunday
• An alternative to hospital admission for people experiencing
mental distress.
• For clients who require some sort of intervention
but not an admission to secondary care mental
health services.
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Referrals
• Referrals will be made by a referral
form
• They will come from the CRHTT
Team
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The service will provide
• Out of hours support
• a listening ear
• proven coping strategies
• signposting to other support services to enable the
client to resolve underlying causes of the crisis
so that the client can return home,
with the tools they need to cope,
as soon as possible.
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Accommodation is
welcoming and homely
• A good sized single room with a sofa bed
With access to
• A toilet and walk in shower
• A kitchenette with provision for an evening meal,
breakfast and drinks
• Lounge and dining area
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• Staff will be available until 10am
• Clients will be encouraged to get up at 8:30am to get
ready, have breakfast and talk if they need to
• Staff can then strip the bed and sanitise the room
ready for the next shift
• Clients needing to attend CRHTT will be accompanied
by Cwtch Croeso staff
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Any questions?
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For further information or queries
Call - 01437 769982
Call/text - 07959 835 339
Email – [email protected]
Website - www.mindpembrokeshire.org.uk
Facebook – Mind Pembrokeshire
