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19th September 2017
Crossing 10% threshold and Plan ahead...
About TATA POWER -DDL
Journey of loss reduction with few use cases
Key differentiators
Future ..what we think
Concluding thoughts .
Contents of the Presentation
2
51:49 Joint Venture of The Tata Power Company Limited
(Tata Power) and
the Government of Delhi Formed on 1st July 2002
in
About TPDDL
License Area: North and North West Delhi (510 sq. km)
“To be the most trusted andadmired provider of reliable,competitive and sustainablepower and services, usingtechnology and innovativesolutions and be the utility ofchoice for all stakeholders”
One of the Most Successful Private Power Distribution Utility
TATA POWER – DDL IS CERTIFIED WITH
ISO 9001:2008
ISO 14001:2004
OHSAS 18001:2007
ISO 27001:2005
SA8000 : 2008
Delhi Reform Model
Asset valuation was done in Business Valuation Method
License-based Regulated business for 25 years.
Guaranteed 16% RoE on meeting AT&C Targets.
Tariff set by regulator on cost plus RoE basis.
License Area: North and North West Delhi (510 sq. km)
License Period : 25 years
Transformation …making a difference
Parameter Unit July ‘02 March‘17 % change
OPERATIONAL PERFORMANCE
AT&C Losses % 53.1 8.59 85%
System Reliability – ASAI -Availability Index % 70 99.51 41%
Transformer Failure Rate % 11 0.84 90%
Peak Load MW 930 1791 85%
Length of Network Ckt. Km 6750 15378 128%
Street Light Functionality % 40 99.41 150%
CONSUMER RELATED PERFORMANCE
New Connection Energization Time Days 51.8 5 90%
Meter Replacement Time Days 25 5 80%
Provisional Billing % 15 0.86 94%
Defective Bills % 6 0.13 98%
Bill Complaint Resolution Days 45 4 91%
Mean Time to Repair Faults Hours 11 1.50 87%
Call Center Performance - Service Level % - 95
Payment Collection Avenues Nos. 20 6725 33525%
Consumer Satisfaction Index % - 90
OTHERS
Capex (Cumm) Rs. Crs 1210 6393 428%
Consumers Count 7 Lacs 15.8 Lacs 126%
Employees Count 5600 3537 37%
Consistently Exceeding Targets
TRANFORMATION AT GLANCE
• The cumulative savings to Delhi Government has been nearly Rs. 54000 crs. due to Delhi Discoms and Rs. 18000 crs. on account of TPDDL. This has allowedthe Government to utilize funds in other infrastructural development activities such as Metro rails, building elevated roads, flyovers, education supportand social support.
• The total benefit of reduction of losses was passed on or used to offset the increase in procurement price of power and benefit of this was passed to theconsumers of Delhi by keeping power tariff low. If this reduction in losses would not have taken place and in Business As Usual scenario, the average tariffin Delhi would have been Rs. 15.16 per unit instead of present avg. tariff of Rs 7.60 per unit.
Focus on leveraging technology for effecting disruptive change in Customer Experience
Journey of Loss reduction … Strategy First !
Improving Reliability and Quality of Power - Network / System Revamping -Run-Repair-Replace Options – CAPEX Plan Preparation - Roadmap for Network Reliability & N-1 Redundancy
State of Art IT Interface for enhanced Consumer Services and Revenue Protection - Automation & IT Roadmap
Understanding Customer Needs and Requirements - Customer Satisfaction Survey
- Participation of Society / Meetings with Stakeholders
Commercial Process Reengineering – an industry first! - 9 Module RCM -
Consumer Segmentation
Performance Measurement and Management - Peer Competition through Monthly Score Cards - Roles & Responsibilities through specific JDs & KRAs of individuals
Establish TATA Brand Image - Govern in the psyche of the Employees by Developing a Sense of Assurance - Social Audit and Corporate Sustainability
Prioritizing Focus
Unique Efforts
appreciated
nationally and
internationally
Front runner in Technology Implementation to improve efficiency and consumer service delivery
Journey of Loss reduction
Initiatives: AT&C Loss Reduction
Support by Big
Data Analytics
)
Leveraging technology for performance improvement
IT-OT Convergence
• Manned Grids• Non
communicable control panels
• DEBS - Billing• Energize –
Enterprise System• E-mail and website• IT Infrastructure
• Substation Automation Communication Infrastructure
• GIS readiness for Sub transmission
• SAP-R3 (FICO, PM, MM, PS, HCM)
• Bulk Billing System• BIRD• AMR, Sakshat,
Sanchay and RMS
• SCADA system• GIS readiness for
Distribution Network• DMS readiness
• SAMBANDH• SAP-ESS, PMS • DEBS Up-
gradation• Payment
Gateway
• SAP-ISU, • Secondary
Data Centre (SDC)
• GIS readiness for LT network & Consumers
• DMS & DA implementation
• Outage Management System
AMI,ESB,FFA,ICT,BI,DA
Operational Technology Progression
Information Technology Progression
10
Robust Communication
SCADA/DMS SMRD
E Kiosks @ Customer Care
AMR
E Charging Stations
Field Force Automation
Pro active SMSDocument Mgt
SystemWeb ChatCredit rating
IS-U & CRM
Upgraded GIS Support
Technology spread …
1111
Customer
Call
Center
Customer
Care
Center
www.tatapower-ddl.com
GIS GE
Small
world
IS-U & CRM
SAP ERP
SAP PI
(ESB)
SMRD
AMR
IS-Utilities
TPDDL Connect
• Reports• MIS• Management Dashboards
MERA Apps• MMG• OMS• Safety
SAP HANA
OMS
SCADA/DMS-
Siemens
Use case …..Integrated customer services
Automated Meter Reading
Smart Metering
Use case …high end customers automatic meter reading and analysis .
GIS information-Check nearby DT details
Meter & feeder Data-Check peak load of that DT
Consumer data
DA
TA A
NA
LYTI
CS
New Connection request
Digital Diligence
Connection processed
instantly based on seasonal
peak
SCADA
Use case …instant connection
SAP
• Purchase Requisition
• Purchase Order/Rate Contract
• Service Entry Sheets
• Payments
SAP-SRM
• E tendering
• Tender Copy Downloading
• Bid Submission by Bidders
• Technical Bid opening
• Price Bid Opening -Password Protected
• Reverse Auction
Adobe Forms
• Purchase Proposal
• Scrap Sale Approvals
Web dyneProForms
• NIT
• Price Bid Opening Approval
• Corrigendum Approval
Digital Signatures
• Material Dispatch Clearance certificates
• Purchase order/Rate Contracts/Release Orders
Use case …Paperless procurement
Key differentiators : Employees @ core of transformation
World Class Training Facility
High Value External Trainings
Women Centric Trainings
Sessions by Senior Mgt
Cross Function Teams
Sponsoring Higher Education
Youth Power Confluence
Mentoring
Collaborations
Employee Exchange
Annually
23916 mandays of
trainings
850+ employees opted
for Higher Education
avenues in last 4 yrs
Annually 650 man-
days of external
training
16
Enel
Key differentiators : Employees @ Benchmarking practices
Technology Partners
Research Partners/ Institutes
Catalysts/ Funding Partners
Enabling Vision 2025
Great Places To Work For
India
Single Digit AT&C Loss (5%)
Complaints, Accidents
Key Projects
Value Added Services and Products
• Home Automation• Roof Top Generation• ESCO• E Vehicle Charging• Demand Side Management
R&D at TPDDL
• Smart Grid Lab• Smart Meters• Energy Storage• Automated Demand Response• Data Analytics• Asset Utilization• Loss Reduction• Power Quality & Reliability
Societal Empowerment
• Micro Grid• LVDC• Energy Efficient Appliances
(Utility-in-a-box)
Note: TPDDL has Collaborated with 75 Partners
Key differentiators ..benchmarking
Joy ofGiving…
Key differentiators.. Society engagement
7504584959
64911172295
347912
411126 420006 430000160004
224915
397210
745122
1156248
1576254
2006254
0
500000
1000000
1500000
2000000
2500000
FY 11-12 FY 12-13 FY 13-14 FY 14-15 FY 15-16 FY 16-17* FY 17-18* FY 18-19*
No. of beneficiaries(YTM) No. of beneficiaries (Cum.)
Tata Power – DDL: Social Innovation
Thomas Edison
L
Grid
Distributed Load
One-wayflow
Grid 1.0: Centralized non-intermittent generation follows load
G G G
L L L L
Customer Energy Management
Substation Energy Storage
CommunityEnergy Storage
Distributed Energy Resources
HomeEnergy Storage
Microgrid Controller
Feeder Automation System Technology
Grid increasingly becoming a multi-directional network interconnecting millions of intelligent consuming devices and flexible DER and back-up generation
Operating such a system requires greater situational visibility and collaboration with customers and their services providers
Future ..what we think ! Old Tesla Edison grid under threat !
211970 1978 2000 2015 2025 2040
Cust DER Svcs
Market Enabling Svcs
Dist. Platform Svcs
Transp. Electrification
Trad. Distribution
Business Model Shift ..
22
Conclusion
• Leverage technology for performance improvement . There is need to develop in-
house competency for selection , execution & sustenance of technologies .
• Develop pocket of excellence by Public Private partnership Rajasthan has taken step
in this direction . Smart city could be first to start with.
• Organization alignment & performance based culture .
Nationally
With presence in over 16 States in India and working with 30
state DISCOMS
InternationallyPresent in Benin, Eko, Kaduna and
Kano Discoms as Management Partners
Our Presence
Thank You
THIS DOCUMENT IS CONFIDENTIAL AND PROPERTY OF TATA POWER DELHI DISTRIBUTION LIMITED .NO PART OF THE DOCUMENT SHALL BE REPRODUCED WITHOUT THE PERMISSION OF TATA POWER-DDL.