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Crossref Support
Working with Sponsoring Affiliates!
• Crossref works with around 25 Sponsoring Affiliates based all around the world representing over 2,000 publishers
• ABEC is the Sponsoring Affiliate we work with in Brazil, almost 400 publishers!
• We also have Sponsoring Publishers, Service Providers
Working with Sponsors!
• These organisations help Crossref manage the growing number of members in terms of:
• Local language support • Technical support • Billing and payments
• It gives Crossref one point of contact and helps feed back local knowledge to us
Working with Sponsors!
• Crossref wants to do more with Sponsoring Affiliates:
• Local LIVE events (hi!) • Webinars • Better language support (new website coming
soon) • We’d love your ideas!
Where to find help!
• Help documentation: http://support.crossref.org
• CrossRef technical support: email [email protected]
• Webinars: http://www.crossref.org/01company/webinars.html
• Other questions: [email protected]
New Support center!
support.crossref.org
• comprehensive technical documentation • create and review support tickets
Where to find help!
https://support.crossref.org/hc/en-us/requests/new
Product Support!
• help members register and maintain their metadata records
• help everyone else discover and use metadata records
• 1/3 of all support tickets are related to metadata quality concerns
Staying up-to-date!
Twitter: @crossref and @crossrefsupport
Blog: blog.crossref.org CrossRef Labs: labs.crossref.org - new and
experimental tools and initiatives
Thank you!