CSCW – Module 11 – Page 1 P. Dillenbourg & N. Nova Module 11 : Synthesis

CSCW – Module 11 – Page 1 P. Dillenbourg & N. Nova

Module 11 :

Synthesis


CSCW: Objectives

To analyze the impact of a groupware system on the cooperative processes. This requires constructing an experiment and analyzing team interactions with both qualitative

and quantitative data analysis techniques ( project 1)

To design a groupware system that supports specific teamwork processes. This requires analyzing the process to be supported and understanding the relationship between groupware features (architecture and functionalities) and

cooperative processes. ( project 2)


CComputerSSupportedCCooperativeWWork

Design

Implementation

Analysis


Cooperation vs Collaboration

1. Shared understanding2. Roles3. Workflow4. Social navigation5. WYSIWIS Editor 6. Roomware


D1D111

22

33CC

AA

BB


Workflow vs Knowledge Managment

1. “In June, I sent my paper to Peter,the InstructionalScience editor, who sent it to Hans, Kluwer’s manager, who was supposed to send it to the reviewers, but it somehow get lost.”

2. “Over the last 10 years, the CRAFT members have published many papers here and there but we don’t have a place were we can find easily for instance the ones that concern science education.”

3. “Most software we produced in our lab is available for free but the PhD student who developed it is gone and has not really documented his code.

4. “The request for opening your email account was sent to your lab director but she was in holidays. When she came back, she approved the account opening but then I was in holidays. This is why it took longer than expected.”




ANOVA, Chi-Square, Correlation, SNA

1. “In this forum, the most interesting messages are posted in German.”

2. “In this forum, most messages are posted by two persons who actually lead the group.”

3. “The time to process a call is lower in help desks that include a knowledge management component.”

4. “Adding video conferencing did not improve the accuracy of diagnosis within distributed group of doctors.”

5. “Pairs who were more symmetrical obtained lower car times in the traffic simulation.”


Social Navigation vs Awareness


Media Richness

Low High

Inte

ract

ions

For

mal

In

form

al

Video conferencing

Forum

Whiteboard

Chat

Workflow

Tangibles

Wearables

Video conferencing

Forum

Whiteboard

Chat

Workflow

Tangibles

Wearables


Verbal communicationVerbal communication

Acknowledgment

Semi-struct. interfaces

Preventive repair

Medium persistence

Space annotation

Coordination

Grounding

Metacognition

Turn Taking

Group memory


Non verbal communicationNon verbal communication

Head rotationNapkin schema

DeicticsNodding

Eye contactWYSIWIS

Being there or Moving

Coordination

Grounding

Metacognition

Turn Taking

Group memory


Failure or Successes ?

1. Video communication2. Workflow3. Knowledge Management4. Community Portals5. Blogs

CSCW Take Home MessageCSCW Take Home Message


CSCW Take Home MessageCSCW Take Home Message1. Errors:

• Media Richness is the solution• Text is knowledge

2. Challenges: • Mediating informal interactions among distributed teams• Invent ethical uses of locative media and awareness tools

3. Trends: • Back to real, to things, more physical (roomware, tangibles,

…)• In physical space (locative media)

4. Methods: – Soft but not more; as rigorous as it make sense– Zoom inside the collaboration process


OpportunitiesOpportunities

• Interactive Tables (tangibles)– “Learning Center” FIFO PRIZE

• Mutual Modelling project (3 years)

• Collaborative Scripts project (3 years)


SuggestionsSuggestions

• …


ThanksThanks

Documents

CSCW – Module 11 – Page 1 P. Dillenbourg & N. Nova Module 11 : Synthesis