CULTURAL AND LEISURE SERVICES

LIBRARIES, INFORMATION AND LEARNING New Opportunities Fund

ICT Training

Margaret Rizza – Training Officer

GCC, CLS Library ProvisionGCC, CLS Library ProvisionGCC, CLS Library ProvisionGCC, CLS Library ProvisionMitchell Library32 Community Libraries

Of which, 13 Learning CentresAnother 12 due to be complete within the next

few months

Sighthill Drop-in CentreNew Developments

GorbalsSpringburnRelocation of Stirlings to GOMA

NOF TrainingNOF TrainingNOF TrainingNOF TrainingBronze

151 staff completed stage 1 basic training

Silver50 staff completed stage 2 basic training

NOF TrainingNOF TrainingNOF TrainingNOF TrainingAdvanced

Educator - 17 staff completedNavigator - 11 staff completedInformation Technology

Gatekeeper - 4 staff completed

Bronze ProgrammeBronze ProgrammeBronze ProgrammeBronze Programme Day Module title Duration

1 Context and vision / Health and Safety DSE

½ day½ day

2 Hardware/Software Operating system

½ day½day

3 Word Processing 1 day

4 Spreadsheets 1 day

Bronze ProgrammeBronze ProgrammeBronze ProgrammeBronze Programme Day Module Duration

5 Databases 1 day

6 Presentation Software 1 Day

7 Internet 1 day

Bronze ProgrammeBronze ProgrammeBronze ProgrammeBronze Programme Day Module Duration

8 Search and Evaluate 1 day

9 Word/Excel/Access 1 Day

10 Supporting the Library User 1 day

Bronze ProgrammeBronze ProgrammeBronze ProgrammeBronze Programme

Portfolio of EvidenceExercises completed

during training

programmePost module exercisesInformation on diskInformation – hard copy

Training QuantityTraining QuantityTraining QuantityTraining Quantity

June 2002 – March 2004Bronze - 14 programmes

= 140 staffSilver – 13 programmes

= 130 staffAdvanced - 36 programmes

= 180 staff (inc IM & IC)

Staff FeedbackStaff FeedbackStaff FeedbackStaff Feedback

Great demand for trainingMore confidence / increased

morale in relation to Customer Service ICT issues

Excellent provider ‘EV Works’Helpdesk offering

Staff FeedbackStaff FeedbackStaff FeedbackStaff Feedback

Allocation of practice time Homework / support classes

Holidays / sicknessEV Works providing support after

modules and re-schedulingStaff changing holidays and re-

scheduling when sick