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P.O. Box 9, West End, NC 27376 Serving Anson, Guilford, Harnett, Hoke, Lee, Montgomery, Moore, Randolph, & Richmond Counties
Available 24 hours a day at 1-800-256-2452
Cultural Competency Resource Booklet
September 2015
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FEDERAL Limited English Proficiency: A Federal Interagency Website—This site acts as a clearing house, providing & linking to information, tools, and technical assistance regarding limited English proficiency and language services for federal agencies, recipients of federal funds, user of federal programs and federally assisted programs, and other stakeholders.
Website: www.lep.gov
FOR THE BLIND Metrolina Association for the Blind—(Cabarrus & Union Counties) assists its clients in learning
new skills & alternative ways of accomplishing everyday tasks.
704 Louise Avenue, Charlotte, NC 28204
Email: [email protected]
Phone: (704) 372-3870
Website: www.mabnc.org
NC Division of Services for the Blind - enables people who are blind or visually impaired to reach
their goals of independence & employment. For a small fee, they transcribe material from print to
Braille.
For information on transcription contact Susan Barnes at the Communications Unit
Phone: 1 (919) 715-2436 Ext. 208
Website: http://www.ncdhhs.gov/divisions/dsb
NC Division of the Blind—is a program that enables people who are blind or visually impaired to reach their goals of independence & employment.
Phone: 1 (800) 422-1897
Website: www.ncdhhs.gov/dsb/
NC Lions Foundation—helps with eye glasses & hearing aids. Clients must go through the local chap-ter first for this assistance.
7050 Camp Dogwood Drive Sherrills Ford, NC 28673
Email: [email protected] Phone: 1 (800) 662-7401 Website: www.nclf.org
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DEAF & HARD OF HEARING
Carolina Children’s Communicative Disorders Program (CCCDP) - provides devices & services to underprivileged children with communication disorders.
NC Neurosciences Hospital CB# 7070 Neurosciences Hospital UN4-C Chapel Hill, NC 27514 Phone: 1 (919) 419-1428 Website: www.unchealthcare.org
Division of Services for the Deaf & Hard of Hearing—Seven regional centers help families deal with hearing loss & ensure access to appropriate evaluation, counseling, communication & educa-tional services. Raleigh Regional Center - 1100 Navaho Drive, Woodoak Bldg. GL-3, Raleigh, NC 27609 Phone: 1 (800) 851-6099 or TTY: 1 (919) 874-2212 Website: www.ncdhhs.gov/dsdhh/
NC Association of the Deaf—promotes the educa-tional, socioeconomic, health & civil rights, welfare of the Deaf, Hard of Hearing & Deaf-Blind citizens of North Carolina. President: Linda Nelson of Cary, NC Email: [email protected] Website: - North Carolina Association of the Deaf, Inc.
NC Telecommunications Equipment Distribution Program (NCTEDP) Thomas Kuszaj, NCTEDP Coordinator 1100 Navaho Drive, Woodoak Bldg. GL-3, Raleigh, NC 27609 Email: [email protected] Phone: 1 (800) 999-5737 (toll free V/TTY Website: www.relaync.com
EAR NOW, Hearing Aid Program—provides hearing aids to adults & children who are permanent residents of the US & have very limited financial resources. 6700 Washington Avenue South Eden Prairie, MN 55344 Email: [email protected] Phone: 1 (800) 648-4327 Website: Starkey Hearing Foundation
Fluent Language Solutions—offers a variety of comprehensive interpreting & Translating services, including: foreign language translating & interpret-ing services, American Sign Language interpreting, telephone & video remote interpreting & web translating. Mailing Address: P.O. Box 563308 Charlotte, NC 28256-3308 Physical Address: 8801 J.M. Keynes Drive, Suite 400 Charlotte, NC 28262-6406 Email: [email protected] Phone: 1 (704) 532-7446 Website: www.fluentls.com
NC Lions Foundation—helps with eye glasses & hearing aids. Clients must go through the local chapter first for this assistance. 7050 Camp Dogwood Drive, Sherrills Ford, NC 28673 Email: [email protected] Phone: 1 (800) 662-7401 Website: www.nclf.org
Hearing Aid Helpline—provides a referral service for locating qualified hearing healthcare professionals. Phone: 1 (800) 521-5247 Website: www.ihsinfo.org
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National Association of the Deaf Law & Advocacy Center—promotes, protects, & preserves the rights & quality of life for deaf & hard of hearing individuals in the US.
8630 Fenton Street, Suite 820 Silver Springs, MD 20910
Email: [email protected] Phone 1 (301) 587-1788 Website: www.nad.org
MINORITIES
Catholic Social Services—Refugee Resettlement Office 1123 South Church Street Charlotte, NC 28203 Email: [email protected] Phone: 1 (704) 370-3277 Website: cssnc.org
International House—Their mission is to promote interna-tional understanding by serving as a center for diversity, advocating for people of diverse national backgrounds & facilitating professional & cultural programs.
322 Hawthorne Lane Charlotte, NC 28209
Email: [email protected] Phone: 1 (704) 333-8099 Website: www.ihclt.org
Office of Minority Health—promotes & advocates for the elimination of health disparities among all
racial & ethnic minorities and other underserved populations in North Carolina.
1100 Navaho Drive, Suite 510, Raleigh, NC 27699 Email: [email protected] Phone: 1 (919) 431-1613
Website: www.ncminorityhealth.org
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HISPANIC
Casa Guadalupe of Catholic Social Services—North East Region—Provides direct services to the Hispanic/Latino Community
621 W. Second Street, Winston Salem, NC 27101 Email: [email protected]
Phone: 1 (336) 727-4755 Website: www.cssnc.org
El Pueblo, Inc.—advocacy organization for Latino issues.
4 N. Blount Street, Suite 200 Raleigh, NC 27601 Phone: 1 (919) 835-1525
Website: www.elpueblo.org/
Mi Casa Su Casa Center—provides pre-natal programs, programs for new mothers, food distribu-tion, family preservation programs & English & Spanish classes.
6030 Albemarle Road, Charlotte, NC 28212-3787 Phone: 1 (704) 536-9845
Website: www.centerforleadershipinnovation.org/programs/latino-academies/north-carolina/north-carolina-latino-non-profit-leadership-academy
Latin-American Coalition—provides education, information & referrals for Latino families including short-term case management, job bank, small busi-ness development, first-time home buyers program labor & consumer rights advocacy, immigration services & citizenship classes.
4938 Central Avenue, Charlotte, NC 28205-5871 Email: [email protected]
Phone: 1 (704) 531-3848 Website: www.latinamericancoalition.org
Project Esperanza—Legal Aid of North Carolina, Inc. (Administration) - provides legal services to bat-tered Hispanics & Latinos.
224 South Dawson Street, Raleigh, NC 27601 Phone: 1 (919) 828-4647
Website: www.legalaidnc.org
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INTERPRETERS & TRANSLATORS American Translators Association (ATA) - a professional association founded to advance the transla-tion & interpreting professions & foster the professional development of individual translators & inter-preters. Find a translator or interpreter using their searchable online directory of translator & interpreter services.
225 Reinekers Lane, Suite 590, Alexandria, VA 22314 Phone: 1 (703) 683-6100 Website: www.atanet.org
Carolina Association of Translators & Interpreters (CATI) - serves North & South Carolina as a Chapter of the American Translators Association (ATA). You can use their online database to search for a translator, interpreter or language services company. Built-in tools let you refine your search by location or qualification.
Heather Hille, Administrative Manager Email: [email protected]
Phone: 1 (919) 698-0721 Website: www.catiweb.org
Diversity RX—Promotes language & cultural competence to improve the quality of health care commu-nities. Their website contains: networking opportunities with colleagues & experts, research findings on language & cultural competence in health care, and information on designing better programs and poli-cies. For minority, immigrant, and ethnically diverse.
Website: www.diversityrx.org
Hablamos Juntos—Dedicated to improving patient-provider communication for Latinos. It is a national program funded by the Robert Wood Johnson Foundation.
UCSF Fresno Center for Medical Education & Research 155 North Fresno Street, Fresno, CA 93701
Phone: 1 (559) 241-6509 Website: www.hablamosjuntos.org
International Medical Interpreters Association (IMIA) - committed to equal access to quality health care for all people & to the advancement of professional medical interpreting.
IMIA 800 Washington Street, Box 27, Boston, MA 02111-1845
Email: [email protected] Phone: 1 (617) 636-1798
Website: www.imiaweb.org
National Council on Interpreting in Healthcare—is a multidisciplinary organization based in the United States whose mission is to promote culturally competent professional health care interpreting as a means to support equal access to health care for individuals with limited English proficiency.
5505 Connecticut Avenue NW #119, Washington DC 20015-2601 Phone: 1 (202) 596-2436 Website: www.ncihc.org
The Language Academy of the Carolinas, Inc.—Offers a wide range of high quality services to fit both business & personal needs, including Spanish for children & adults, on site Spanish training for business-es, Mandarin Chinese, French, English Italian & Russian classes, as well as translation & interpreting.
2110 Ben Craig Drive, Suite 200, Charlotte, NC 28262 Phone: 1 (704) 548-0048 Website: www.carolinalanguage.com
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Language Identification Flashcard (PDF) - from the Department of Commerce, Bureau of the Census, the “I Speak” Language Identification Flashcard is written in 38 languages & can be used to identify the language spoken by an individual accessing services provided by federally assisted programs or activities.
Website: www.lep.gov/resources/ispeakcards2004.pdf
Google Translate—Although it is never a good idea to use a computer program to translate an entire doc-ument, it is OK to use one to translate a phrase or a work or two. One of the better translating programs can be found on Google.
Website: www.translate.google.com
Choice Translating— has a global network providing communication solutions in 176 languages. They provide translation, interpretation, global brand evaluation & tagline localization.
U.S. HEADQUARTERS— Choice Translating, Inc. Tryon Plaza 112 South Tryon Street Suite 1500, Charlotte, NC 28284
Email: [email protected] Phone: 1 (704) 717-0043 or Toll Free: 1(888) 721-2077
Website: www.choicetranslating.com
Fluent Language Solutions—offers a variety of comprehensive interpreting & translating services, in-cluding: foreign language translation & interpreting services, American Sign Language interpreting, tele-phone & video remote translating, document & web translating.
Mailing Address: P.O. Box 563308, Charlotte, NC 28256-3308 Physical Address: 8801 J.M. Keynes Drive, Suite 400, Charlotte, NC 28262-6406
Email: [email protected] Phone: 1 (704) 532-7446
Website: www.fluentls.com
Charlotte Area Health Education Center (Charlotte AHEC) - The Charlotte AHEC Diversity team provides education & training programs that help our community & its immigrants bridge the barriers of language & culture. They provide education in cultural competence, interpreting, translating & Spanish.
P.O. Box 32861, Charlotte, NC 28232 Phone: 1 (704) 512-6523
Website: www.charlotteahec.org
Alliance Francaise de Charlotte—offers cultural & social events & French classes.
P.O. Box 470156, Charlotte, NC 28247 Email: [email protected] or [email protected]
Phone: 1 (704) 341-0080 Website: www.afcharlotte.org
Great Wall School of Education—simplified Mandarin Chinese Language instruction.
Mailing Address: P.O. Box 364, Cornelius, NC 28031 Class Location: Huntersville Presbyterian Church, 201 S. Old Statesville Rd. Huntersville, NC 28078
Email: [email protected] Phone: 1 (704) 728-2679
Website: www.charlottechineseschool.org
INTERPRETERS & TRANSLATORS
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NCCareLink—This website provides up to date information about programs & services across North Carolina for families, seniors, youths & everyone in between. Resources for Hispanics or Spanish only speakers can be found by using the keyword search tool. Phone: 1 (800) 662-7030 (English/Española) or 1 (919) 855-4400
or 1 (877) 452-2514 (TTY Dedicated)
Website: https://www.nccarelink.gov/Referral/
Substance Abuse & Mental Health Administration (SAMHSA) - has the vision of “a life in the community for everyone”. All of its programs, policies & grants are geared toward that outcome. SAMHSA also has a multi-language initiative which adapts publications for clients & the general public whose first lan-guage is not English.
Website: www.kap.samhsa.gov/mli/index.htm
SAMHSA also has a website in Spanish. Website: www.samhsa.gov/espanol/
Center for Disease Control & Prevention (CDC) - dedi-cated to protecting health & promoting quality of life through the prevention & control of disease, injury, & disa-bility. The CDC has a website in Spanish.
Website: www.cdc.gov/spanish/
Legal Aid of NC—is a statewide program providing free legal services in civil matters to low income people. Legal infor-mation in English & Spanish.
Phone: 1 (800) 672-5834 Website: www.legalaidnc.org
OTHER
RESOURCES
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OTHER RESOURCES
Crisis Council, Inc.—offers help to all per-sons affected by domestic violence. Spanish is available.
827 Ophir Avenue, Troy, NC 27371
Crisis Hotline: 1 (910) 572-3747
S.A.F.E. of Harnett County, Inc.—is a private, non-profit organization whose mission is to provide safety & serve as an advocate for sexual assault & domestic violence victims, survivors & their families. Spanish is available.
P.O. Box 728, Lillington, NC 27546
Crisis Hotline: 1 (910) 893-7233
Website: www.safeofhc.org
HAVEN in Lee County, Inc.—is a non-profit agency created in 1984 to provide safety & support for those victimized by domestic & sexual violence in or outside their homes & to ed-ucate the community about the issues of family violence & sexual assault. Spanish is available.
P.O. Box 3191, Sanford, NC 27331
Crisis Hotline: 1 (919) 774-8923
National Center for Cultural Competence (NCCC)— is a component of Georgetown University & has several resources on their website. Contact: Georgetown University Center for Child & Human Development
Box 571485 Washington, D.C. 20057-1485
3300 Whitehaven Street NW, Suite 3300 Washington, D.C. 20007
Phone: 1 (202) 687-5387
Email: [email protected] Website: http://nccc.georgetown.edu/
