Current Resume Grant Horner

GRANT HORNER2524 Upper Dwyer Hill Road

Carp, ON K0A 1L0613-256-0647

[email protected]

PROFESSIONAL SUMMARY

Verification - 18+ years ISTQB CTFL Testing Certification Problem Solving, Debugging - 20 years ITIL Foundation Certification Agile Sprint process - 3 years DND NATO Secret Security Clearance Planning/Project Management - 21 years Secret II Security Clearance Product & Customer Support -21 years ISO - 19 years Telecom Captive/Central Office

Installation /Support/Network Engineering Experience - 16 years

GC Docs Certified

PREVIOUS WORK EXPERIENCE (Chronological Order):

Veritaaq IT Consulting 2016 - PresentVeritaaq is an IT consulting firm that provides highly experienced IT consultants

to organizations engaged in high-priority IT projects.

ELOT Tester, Canadian Revenue Agency (Contracted)Jan 2016 – Present

As a member of the ELOT team, I assisted the group by creating, documenting, and executing test cases on new features and changes on their Integras auditing system based on requirements as the only tester in an Agile development environment.

Wrote test cases with proper detail for future knowledge transfer to other ELOT team members.

Reviewed requirements and design docs which were used to create the test cases. Co-wrote test plans with the team analyst for Agile projects ensuring entrance and

exit criterias were understood. Performed daily smoke tests on new releases installed on the testing environment

for Office Audit part of their Integras system. Tracked and ensured issues were retested/closed via JIRA. Demonstrated issues to developers for troubleshooting/solution.

TEK Systems 2014 - 2016

[email protected] 613-256-0647

TEK Systems, a division of Allegis Group, is a provider of information technology and communications contract staffing and services.

FOSS Replacement Test Lead/Coordinator, Canadian Border Services Agency (Contracted)Jul 2014 – Jan 2016

As a member of the FOSS replacement Project Management Office, I assisted the test groups by ensuring they documented all their test cases, that they documented all defects found in their problem report database, that they had the proper test data they need to test, that they reported their testing status, and that they met the testing schedule timelines.

Provided suggestions and examples of test case writing for groups that did not have written ones to meet proper documentation requirements and traceability.

Acted as a representative for all testing activities between CBSA and Citizenship and Immigration Canada by coordinating schedules and meetings for Partnership Testing.

Updated their Test Strategy document. Wrote an End-to-End test plan, arranged resources for it, and arranged for a tester

to provide and perform test cases. Ensured the test groups had previous experience with their problem reporting

database, JIRA, and arranged multiple training sessions on it if they didn’t. Reported on all issues in regards to testing back to the Project Management Office

manager and main project manager. Created the test portion of the FOSS Replacement Traceability matrix. Wrote and performed Functional test cases for CIIMS development group. Opened JIRA bugs to developers for CIIMS.

Thales Canada 2011 - 2014Thales is a leading international electronics and systems group, addressing

Aerospace and Space, Defence, and Security markets worldwide.

Land Command Support System Software TesterJan 2011 – Apr 2014

Wrote and executed test cases based on customer (Canadian Department of National Defense) requirements.

Participated/tested in and acted as Scrum Master for Agile Sprints. Reviewed and approved requirements with requirements team. Documented, tracked issues, and suggest possible fixes/changes/updates to

resolution and closure. Worked directly with customers (military officers) to retest resolved issues and

demonstrate their completion for closure. Executed two weekly Sanity testings, Continuous Integration testing, Regression

testing, Windows 7 Base Image testing, Microsoft Server 2008 Base Image Testing, as well as Active Directory and Exchange migration testing for Canadian Department of Defense.

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Generated and distributed Sanity and Regression test reports to the development community for feedback and to keep management informed of the critical issues.

Automated all Regression test cases and updated written test cases to match the automation.

Regularly updated sanity automation scripts as coverage changes were needed. Worked with Developers to resolve issues that are found during testing by

figuring out which developer is responsible for the area of the bug, demonstrating the issue to them, capturing data needed to troubleshoot the issue, and documenting the issue in the customer database.

Stored and maintain records and documentation via Share Point, Team Foundation Server, and Clearcase.

Ensured customer testing documentation met Statement of Work requirements through Yellow and Orange sheeting process.

Evaluated Testing Anywhere by automating Sanity test case steps to give management feedback on whether it can be used to fully automate further test cases in the future.

CALIAN TECHNOLOGIES 2009 – 2011A contracted skilled labour provider industry and government within Canada.

CDMA Captive Office Helpline Support Technician, Ericsson(Contracted)Sep 2009 – Jan 2011

Provided overnight support 5 nights a week as an individual (no other support staff on site) on a 24 hour support helpline to both Ericsson as well as external third-world contractors doing test and design work on Siren (Linux based), Digital Multiplex System, Core and Billing Manager and other non-CDMA components of captive Ericsson telecom networks TCP/IP networks.

Executed temporary configurations, card/cable pulls, fault insertions, card resets, port clearing, and provided technical data such as IP address and port numbers.

Performed operating system installation on telecom billing equipment. Moved and configured servers as part of the Nortel to Ericsson move which

included re-hosting servers, running new cables/removing old cables, re-configuring, etc.

Ran copper and fiber cables between equipment, routers, traffic generators and terminal servers.

Assisted other technicians with Nortel to Ericsson moves. Performed maintenance on equipment. Performed training of newer staff.

NORTEL NETWORKS 1996 – 2008

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A global communications solutions provider to private companies and world-wide governments.

Wireless WIMAX Lab ManagerNov 2007 – Jul 2008

Acted as an interface/go-to person between support group and the design and test. Project managed new lab requirements/budgeting for Wimax design and test

groups by collecting needs, overseeing current equipment inventory along with space planning, and arranging purchasing to be done with vendors and work to be done by contractors.

Improved efficiency by management of re-use of existing equipment between groups and decreased equipment costs.

Centralized lab equipment management into one group to make better use of equipment and promoted scheduling and sharing thus enabling both design and test groups to better meet their milestones groups to project manage new installs, additions, and repairs.

Provided a contact for information, loads, and support for supplier built USB, PCIE, and PCMCIA Wimax interface devices.

As the most senior person on the team, provided guidance on how to handle customers, purchase needed equipment, arrange for H/W to get fixed, etc. to more junior lab primes within the team.

Wireless CDMA Access Design Lab CoordinatorSep 2005 – Nov 2007

Reported directly to senior manager instead of direct manager. Created, managed, and obtained approval for purchase REQs for H/W and

support contracts by attending conference calls with directors and executives. Acted as an interface between manufacturing and design for obtaining new H/W. Found and coordinated the movement of H/W from one group to another as

needed. Assisted in monthly H/W assignment meeting between department managers. Worked with purchasing and suppliers to bring in new H/W. Managed scheduling of labs as well as work with other lab managers to find shifts

for designers. Reported on and ensured H/W was at or above baseline where required. Acted as an interface/go-to person between support group and design group. Coordinated lab sanity coverage and oversaw training for new-hires and co-ops

on it.

Supernode Data Manager and Core Billing Manager Sanity Test Prime – Product Test/Quality AssuranceDec 2002 – Sep 2005

Tested weekly S/W builds of new releases to ensure proper functionality. Reported issues/results to customers (Design and Product Test). Created complete sanity test suite for new CBM product and automated part of

the suite so that it could be run during “off hours” using AGE.

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Oversaw fellow workers in completion of sanities. Expanded/improved the sanity test suite to encapsulate more functionality. Created and maintained service requests to track and resolve all sanity issues. Worked with design and performed root cause analysis to improve the program.

Succession Solution Sanity Test Prime – Product Test/Quality AssuranceAug 2000 - Dec 2002

Tested weekly S/W builds of new releases to ensure proper functionality. Expanded/improved the sanity test suite to encapsulate more functionality. Created automation scripts in AGE to perform part of the sanity during “off

hours”. Created and maintained service requests to track and resolve all sanity issues. Received Gold Pride Award from Harry Trefry for work on Succession Networks

testing. Spectrum Sanity Test Prime – Global Product SupportMay 1998 – Aug 2000

Tested weekly S/W builds of maintenance releases to ensure functionalityof the Spectrum product for external customers.

Expand/improved the sanity test suite to encapsulate more functionality. Created and maintained service requests to track and resolve all sanity issues. Managed daily conference call to review and prioritize customer service requests. Performed administration on customer service requests to ensure proper

assignment and action. Managed and maintained test facilities for sanity. Received Spectrum Directors Award for critical sanity testing.

Captive Office Engineering Prime - Captive Engineering ServicesNov 1996 - May 1998

Worked with internal customers to achieve their needs in equipment to complete critical testing on.

Project managed up to 30 large and small projects at one time for telephone switches (Digital Multiplexing Switches).

Engineered and scheduled the installation of new hardware being installed in the Ottawa multi-site captive offices including space planning, logistics, cable runs, power supply/balancing, etc.

Arranged for funding and purchasing of equipment and labour. Worked with Purchasing and suppliers to bring in new H/W. Developed and delivered RACE Team (fast turn around on smaller projects)

program to improve customer satisfaction. Installed projects (cable pulls, card insertions, equipment configurations, etc.) on

Captive Engineering Services RACE Team. Interacted with internal customers to obtain their requirements. Assisted other CES Primes with projects when they were overloaded or needed

technical assistance.

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Power prime for all of Ottawa Captive Offices – training program completed in Raleigh, North Carolina.

Member of team of engineering primes for Next Generation Networks/Succession Networks.

Mentored part-time and co-op students.

PRICON COPORATION/CALIAN TECHNOLOGIES 1994 – 1996A contracted skilled labour provider to hi-tech companies within the Ottawa

region

Captive Office Operator Supervisor, Nortel Networks (Contracted)Aug 1996 – Nov 1996

Scheduled and assigned tasks and projects directly to 4-24/7 operators and indirectly to 4 more 24/7 operators and 1 junior supervisor at a second support site.

Acted as interface between Operators and Nortel departments. Collected and presented monthly stats on operator helpline calls to management. Assisted Operators during prime periods with helpline calls. Assisted support primes with user/customer issues. Created and maintained operator training, info, and procedure documents. Performed training of new operator staff.

Captive Office Operator, Nortel Networks (Contracted)Jan 1994 - Jul 1996

Manned 24-hour hotline providing telephone switch H/W maintenance and support.

Maintained the Carling Tape Library (Tape Prime) as well as the remote rooms and Captive Office.

Performed scheduled and requested load copying, tape insertions, booting of switches, load installs and inventory database updating.

Received Peer Recognition Award (engraved award) Sep 1994. Received Recognition Award for assistance in critical testing Jun 1996.

CANADIAN RADIO-TELEVISION AND TELECOMMUNICATIONS COMMISSION 1992-1993

The Canadian Radio-television and Telecommunications Commission (CRTC) is an independent agency responsible for regulating Canada’s broadcasting and telecommunications systems that reports to the Canadian Federal Government.

Help Line Technical Liaison May 1992- Sep 1992, Jan 1993 - May 1993

H/W & S/W customer helpline maintenance and support. Responsible for support of 500+ workstation DOS/TOKEN RING WAN/LAN.

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Upgraded and installed PC software (Operating Systems, Windows, Wordperfect, Lotus Notes, etc.) and hardware (memory, video cards, hard drives, audio cards, printers, etc.).

Remotely supported main offices right across Canada from coast to coast. Responsible for daily report and tracking of user requests for upper management. Recorded Radio and TV logs received from station.

ACQUIRED SKILLS/KEYWORDS FOR AUTOMATED RESUME SEARCHES Technical: Sharepoint, Clearcase, JIRA, CDMA H/W, WIMAX , SDM/CBM Maintenance, DMS maintenance, Spectrum and MG4K maintenance, Unix, LINUX, captive office H/W Support and Installation, Assembly, Basic, LAN, WAN, TCP/IP, CCS7, CMOS, Electronics, ISDN, Hardware, Software Install, Telephony, Windows (3, 3.1, 95, 98, 2000, NT, XP, Vista, 7, and 8), Netscape, Internet Explorer, Outlook, Excel, Word, WordPerfect, Power Point, Firefox, Test Equipment, Softphone, Datafill, Prostars, Clarify, TCAR, Tramain/Remote Access, C.O. Lab Access, Cocos, C.O. Tools, FrameBuilder, Framemaker + SGML, System Design & Implementation, WHMIS, SAP, Nortel Power Systems, TCAR, Quality Center, Testing Anywhere

General: Agile Sprint Process, Project Management, planning, Product Support, ISO 9000, Team Work, Customer Support, Sub-Contractor Hiring and Management, Problem Solving, Debugging, Verification, Plumbing, Electrical, HVAC, Purchasing, Team Leader

SECURITY CLEARANCE:Canadian Federal Government DND NATO Security ClearanceCanadian Federal Government CBSA/CRA Secret II

EDUCATION/CERTIFICATIONS:1993 Digital Electronics Engineering Algonquin College

CERTIFICATIONS:2012 ISTQB CTFL Certification RBCS Inc.2014 ITIL Foundation Certification Loyalist Certification

AWARDS:

1994 Peer Recognition engraved Canada Goose award from Manager1996 Peer Recognition award from internal customer for assistance in critical testing2000 Spectrum Directors award for critical sanity testing2001 Gold Pride Award from Harry Trefry (Director of Succession Group in Ottawa)

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OUTSIDE INTERESTS: Investing in and managing rental properties. Designed, built, contracted, and project managed the build of current dwelling

(2003-2004) from start to finish. Rebuilt rotary engine in Mazda RX-7 summer of ’08. Grew up on dairy farm – still interested in tractors and machinery (model

collector). ATVing, snowmobiling, volleyball

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Documents

Current Resume Grant Horner