Customer Care -How to Order

Replacement Parts Using RPP

February 2017

2

Replacement Parts Pros How to… Access the site

RPP is accessed by entering www.replacementpartspros.com in your web browser:

1

23

The RPP home/login page is shown below:

1. These are the login

fields. Enter your

assigned login and click

the green button to

continue. Please note

that the password field

is case sensitive.

2. These links allow you to

create your login or

troubleshoot issues

with your account.

3. RPP “How To” manuals

are available for

viewing or downloading

4. 24/7 customer service is

provided through the

support email address.

4

3

Replacement Parts Pros… The Navigation Page

1

2

3

RPP Message Board and Navigation Page:

2

The Message Board on the login page contains important information from suppliers

and is regularly updated with new alerts and helpful tips.1.

When logging in the first time, select

Store 100 for the default store. This

will allow a customer address to be

entered during the checkout process.

In addition, the Customer Order

Query will then be accessible from

the navigation page.

2.

3. The search tools are located at the top of all website pages. The search

field or the Browse function can be used to locate products and parts.

4

Replacement Parts Pros… Customer Order Query

All Customer Care/Store 100 orders can be searched under the Customer Order

Query section of the navigation page.

1

Customer Care Order Query

2

1.

When logging in the first time, select From the output, you

2. Click the order number in order to view the details of an order (i.e. item

statuses and tracking information).

Enter the customer’s last name, zip code or order number in one of the

report’s search fields, and click the “Submit” button to pull up all orders

matching that search criteria.

Replacement Parts Pros

How to… Order Parts

5

To view an item and order parts, enter the SKU #, Model #, UPC or key word in the

search box and press enter . The Browse drop-down menu can also be used to view

everything available under a product category or manufacturer.

1.

Once a search criteria is input or the category is selected , the website will bring up

matching products:

2.

Example: Output

after inputting a

SKU number in

the search field:

Example:

Output after

selecting a

manufacturer

from the browse

drop-down

Replacement Parts Pros

How to… Order Parts (cont.)

6Clicking on one of the products will bring up the page with product details and

orderable parts .

1.

2.

1

Select either the schematic or parts list tab to view the available parts in the desired

format. Use the drop down

boxes to select the

order quantity for

each needed part.

3.

2

2

3

3

4. Click “add to cart” after selecting

the quantity for each item.

5. Continue ordering parts for additional products/categories/departments, or go to the

Shopping Cart to complete the order. The cart is accessed by clicking the icon in the

upper right corner of the screen.

4

5

Replacement Parts Pros

How to…Check Out

7

23

7

1

5

4

8

Steps to “check out”:

1. Input the customer’s “Ship To” name and address the order.

2. If additional information is required by the manufacturer, the field will be located in the

upper right corner. It should be populated for the item specified to avoid delays.

3. Any comments regarding the order can be typed in the comments box. This information

will transmit to the manufacturer and will be included on reports and order confirmation

emails.

4. The green circle is selected if an MET order is placed for display. This field does not apply

to Customer Care orders.

5. The EZ find and Bay Number fields are optional fields for store orders. This field does not

apply to Customer Care orders.

6. An option must be selected from the parts usage drop-down box under each part to

complete the order. There are three available Customer Care options in the menu.

7. The quantity can be changed or the item can be deleted off of the order.

8. The “Update” button will save all selections, and the “Checkout” button will advance the

website to the final confirmation screen.

76

5

The final step is to complete the order by clicking the “Confirm Order and Submit” button. The

order can still be modified by selecting the “Edit” button.

8

RPP Shopping Cart and Checkout Process:

Replacement Parts Pros

How to…Confirm an Order

Confirmed orders will transmit to the applicable manufacturer’s order queue for fulfilling, and

an email confirmation is sent to the email address associated with the account. As each item

is updated by the manufacturer(s), status notification emails are sent.

9

User account information is accessed through the account icon in the top right hand corner of any RPP page:

9

Replacement Parts Pros

Account Information

1. Viewing the Order Summary and Order Detail pages:

1

Clicking “show all orders” will generate a summary list of all orders placed under the account

used to log in. If one order is selected, the details of that order be shown . The detail page

contains the current status of each item and applicable tracking information. A QR code is

assigned to each order and allows for simplified future follow up.

Order Summary

Order Detail

1010

Replacement Parts Pros

Account Information (cont.)

2. Updating Account and Password Information:

2

The account menu contains a link to update the information for the account used to log in.

The account name, business phone number, and password can be updated. Once the new

3. Log Out: - Click the green button to log out.

The account name, business phone number, and password can be updated. Once the new

information is entered, the “submit” button should be clicked to save the changes.

Changing Account Information:

Changing Account Password:

1111

Replacement Parts Pros

Help and Tools

The help/tools menu is located at the top center of any RPP Page:

1

1. Contact Us:

Clicking “Contact Us” brings up a form to send messages or requests to our support team.

Messages sent through this link or through the support email address

(support@replacementpartspros.com) are checked and answered daily. Common issues and

FAQs are also listed on this page.

1212

Replacement Parts Pros

Help and Tools (cont.)

2. Reports

2The Store Order History and Store Utilization reports show

website usage by location and are mainly used/accessed by MET

and store associates in the field.

3

Manuals and guides for select products are also available within the Help Menu.

Browse by department and then vendor to locate a specific manual.

Once a manual or guide has been located, click on the file name for viewing or

printing.

3. Manuals and Guides