Customer dialog By Kendall Isaacson

The types of difficult customers and guidelines

O Argumentative- ask simple and polite questionsO Impatient- agree on common pointsO Leave-me-alone- be patientO Irritable/moody- do your job and stay positiveO Insulting- stay neutralO Complaining- understand and respectO Domineering- compliment themO Suspicious- assure the customerO Slow- Stay in viewO Dishonest- Don’t jump to conclusions and get

your superior.

the Situation

O My sister Emily works at the tee-shirt factory downtown Stillwater. The T-shirt factory mainly deals with making custom T-shirts but also sells clothing. The store has to make the custom T-shirts which takes a few

hours, some customers can get impatient.

https://plus.google.com/101650203773088896725/photos?hl=en&socfid=web:lu:kp:placepageimage&socpid=1

customer dialog

O Emily- “hello can I help you?”O Customer- “I want print #33 on this

shirt” as she held up the shirt.O Emily- “great! We can put that on

one the shirt and you can come get tomorrow.”

O Customer- “why does it take so long? I want the shirt now!”

https://plus.google.com/101650203773088896725/photos?hl=en&socfid=web:lu:kp:placepageimage&socpid=1

Customer dialog O Emily- “I'm sorry but we close in a hour and it

takes over 3 hours to dry. Your right it does take a long time to make and dry.”

O Customer- “why cant I dry it myself?”O Emily- “If you dry it yourself it might come off

in the wash, and I wont have enough time to print the shirt before we close.”

O Customer- “fine”O Emily- “okay I will have it ready in the

morning, it will be 15 dollars. How will you be paying for it?...”

ConclusionO To handle a impatient customer the

guideline is agree on common points. Emily did that when saying it does take a long time to print and dry the shirt.