Customer Engagement & Services Schematic

Capability Capability: Process

Service Family Service

Many:1 or 1:1

Organization Function

Many:1 or 1:1

Functional Role

Customer

Many:Many, Many:1 or 1:1

Stakeholder

Many:Many, Many:1 or 1:1

SLA

• For any service provided these relationships exists and should be considered to ensure consistency of delivery and ability to meet quality standards.

Reproduction is not permitted without permission from the author: Maribeth Achterberg