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Blue Bus ServiceCustomer Experience
Rules
Reservation Steps
2
Blue Bus
“Customer Experience”
Inquiry Booking Complaint
- Customer calling 2121 to ask
about the service.
- Advisor explain the service to
him and advise that we have
20% discount.
- Advisor explain the SL of
receiving the tickets based on
the time of reservation and
date of travel.
- Advisor explain the places
which the cst can get the
tickets from.
- Customer calling 2121 to reserve
blue bus.
- Advisor take the require data:
- Customer number.
- Round trip or One way.
- Date of Departure.
- Date of return. (in case of
Round trip.
- Payment method.
- Advisor check the available buses
based on the cst request & reserve
the needed tickets.
- Advise with the SL for tickets
expiration and the places to get the
tickets from
- Send the confirmation SMS to the
cst.
Customer calling 2121 to
complaint from blue bus
service:
- Send an email to:
“ CC SBU complaints” Mailbox
&
- And directly call Donia on
mobile phone.
- 2121 customer enjoy discount 20% on ticket price.
- Tickets category: (Prices vary based on the direction of the trip)
- First class.
- Business class.
- Comfort class.
- Customer can pay by one of the below 3 methods, and he must determine the way of
payment within the call before making the reservation;
- Aman Outlets. (attached the stores in the email)
- Fawry Outlets. (Fawry locator on fawry website)
- Stores/Stations. (attached in the email)
- SL of paying tickets after reservation through 2121:
- Within 24 hrs.: if the trip after more than 48 hrs. of reservation.
- Within 3 hrs.: if the trip time is after 48 hrs. or less.
- If the customer paid through Fawry or Aman, he has to print the tickets from the station
once he arrive on the trip date.
Blue Bus “Rules”
- Cst must show up in the station before the trip with minimum half an hour.
- Kids Policy: above 4 years must have full ticket.
- Before payment : We can cancel the request done through 2121 after reservation,
however we can’t modify on the reserved tickets. (if the customer need to modify anything in his request, we can cancel the whole request and reserve again for him
based on the seats availability on the bus)
- After Payment “Cancellation Rules”
- Any cancellation or modification on the paid tickets must be directly from Blue Bus
station ONLY
- Siebel Activity: Inbound 2121 > Commercial activities > Blue Bus > Inquiry/Booking/complaint
Blue Bus “Rules” Cont.’
Any time till 4 hours before the trip 6.6% deduction on any modification or cancellation
4 hours before the trip
(first 3 hours of the 4)
25% deduction on any modification per ticket
50% deduction in case of Cancellation per ticket
One hour before the trip No modification or cancellation and NO Refund
Reservation Steps
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1. Login to Blue Bus URL (https://bluebus.com.eg/admin)
Enter your username and password
here to login
Press Login
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2. Open Travelex then OPS
1. Press the right 3 lines
3. press POS then “Point of Sale”
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4. Press on select customer
“To search if the customer already has account or not”
5. Enter Customer number 6. Press Search
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4. If the customer already has account
registered, it will appear as below So, you will press on “select“ to proceed
with the next reservation process
5.If the customer doesn’t have account registered, it will
appear as below, and in this case we have to create an
account for him
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a. As the customer doesn’t have account we have to create
account to him by pressing on “ Create Account”
b. Fill the below details to
create the account‘”Email field is not mandatory and
you don’t have to add”
c. Press Create
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7. After entering by Customer’s account we can proceed in the
reservation process
a. Select if it’s “Round Trip” or “One Way”
IF it’s “Round Trip” You will add the needed data
- Travel station “From “ & “To”
- Travel Date
- Return Date
b. Press “Search” to view all the available buses based
on the search
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The available buses will appear based on the search details then start
checking with the customer the needed bus time and tickets
categories available on it… and select “Book” on the needed bus with
the needed ticket category
You can check the available
features in the bus through the
icons appear for each bus
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After choosing the needed bus with the needed ticket category, the below
page will appear to start reserving the needed seat for the cst
- The Red seats are already
reserved
- The blue seats are free to
reserve
- Selected seats will appear with
different color
- Number of seats will appear on
the left side
After choosing the seats
we have to press
“Select”
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The reserved tickets will
appear in the booking cart
As we chosen the “round
trip” so we have to
reserve the return trip as
well before checking out
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Choose“return trips”to check the needed bus
time with tickets category
And then made the
reservation normally.
The tickets reserved in the
return bus will appear as
well in the Booking Cart.
Press “Checkout” to
complete the reservation.
We have to select the exact
“payment method” for the
customer before checking out.
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After pressing “checkout”, the below page will appear with the brief
about the order as well as the total payment amount after the
20% discount and the Order Number
Order Number must be sent to the customer in the below
template SMS as well as adding it to the Siebel activityInbound 2121 > Commercial activities > Blue Bus >
Inquiry/Booking/complaint
"Dear Customer,
Your order number is xxxxxxxxx, for total amount xxx LE, you have to
pay the full amount within xxx hrs, in any xxx outlet
Thanks for calling 2121”
You can check on any order through;
Press on the 3 lines on the left> EgyProTech>Vodafone BlusBus> Orders “If you want to check by order number”Press on the 3 on the left > EgyProTech>Vodafone BlusBus> Tickets “If you want to check by customer number”
Tickets Cancellation:• Press on the 3 lines on the left > EgyProTech>Vodafone BlusBus> Orders “check by order number”• Write down the Order number “get from Siebel”• Press “Cancel”
Thank You
