Customer First Warehouse Services

Customer First Warehouse Services, LLC (T) 510-780-6806 [email protected] www.cfwservices.com

Customer First Warehouse Services delivers maximum flexibility and scalability to

support your supply chain while ensuring the strictest quality control standards – in a

100% variable cost environment, with no minimums. Our partnerships and systems

integration with FedEx, UPS & the USPS help to deliver a turn-key, seamless & low-

cost fulfillment and shipping solution.

mailto:[email protected]

http://www.cfwservices.com/Bay-Area-third-party-logistics/bay-area-3pl-warehouse-pricing/


Our full service Bay Area 3PL warehouse logistics facility is well positioned near the

Port of Oakland and 3 international airports (SJO, SFO & OAK) to provide fast and

convenient 3PL warehousing for export & import of goods moving through the ports

– particularly inbound ocean freight.



Facility: Our Bay Area 3PL warehouse offers excellent versatility of operation,

including technology driven value-added services, case-pick order fulfillment, bulk

storage, product returns management ( reverse logistics), and asset and leased

equipment management.

Our facility has 30,000 square feet of storage space with 10 dock doors, and has

been engineered and designed for efficient, safe and cost-effective materials

handling.


http://www.cfwservices.com/bay-area-3rd-party-logistics-services/




Management & Operations: Ethan Lemoine is the Owner & President and is

located on site in the warehouse. Other management team members include one

operations manager and two warehouse supervisors totaling over 40 years of

logistics management experience.



Quality: Our 3PL fulfillment warehouse is ISO 9001:2008 and 13485:2003

(medical device) certified and we are a FedEx Board approved Value-Add Service

Provider.

All procedures have been documented and all personnel have gone through

classroom and operational training. Independent ISO registrars audited and

confirmed compliance to both ISO standards and our own written standards

for quality assurance.



Technology: We utilize barcode scan RF guns & EDI (electronic data

interchange) for systems integration to a wide array of accounting systems and

e-commerce shopping carts which drive order and inventory accuracy into the

process. Technology coupled with our social network is second to none!



Security: Due to the handling of high-value product, our Bay Area 3PL

warehouse offers a raised level of security with monitored video surveillance

at all doors and around the building. Access to the warehouse requires a

card-key and includes off-site central monitoring 24x7. Additionally, guards

patrol evenings and weekends to deter theft and crimes of opportunity.



3PL Warehouse Transition Methodology

The most critical period in the establishment of a new relationship with

your 3PL warehouse team lies in the 60 days before and the 90 days after the

move and start up of 3PL warehouse operations. It's during this period that

CFW's ability to execute and deliver on our commitments is most important.



To ensure the successful execution of our solutions, CFW has built a core

competency around transitioning and integrating a customer's business into

the outsourcing model. We have a team of logistics professionals whose sole

responsibility is to manage and coordinate all aspects of the move, transition

and integration of new businesses into the CFW network.


http://www.cfwservices.com/Bay-Area-third-party-logistics/


The team's skills include project management, systems integration, facility

/ warehouse construction, process design, and operational and administrative

training. In CFW's model, dedicated team members continue to work with

customers beyond the initial transition to assure that we successfully

integrate ourselves with our customer's organization and sustain operational

excellence.



Team members become advocates for the customer within CFW and help in

building the climate of high trust and open communication that is essential to

building mutually beneficial, long-term relationships. Team members remain

part of the on-going customer relationship and are able to leverage their in-

depth customer knowledge gained.



Their post-implementation participation involves ongoing design supply chain

enhancements and assisting with further integrating CFW into the customer's

organization. CFW's approach to transition management is built on its proven

methodology and success in managing previous transitions.

In a nutshell, there are four keys to a seamless move and integration:


http://www.cfwservices.com/3PL-distribution/


Understanding the customer's short- and long-term business requirements.

We bring knowledge of the customer base and geographic requirements,

growth plans, requirements for value-added services and other business

factors that may impact logistics & supply chain planning.



Establish open lines of communication within the organizations.

That means communicating the business reasons and the benefits for the

change at all levels within the customer's organization. It's important to build an

environment of high trust where business issues can be openly discussed and

resolved.



Develop a detailed transition plan.

Include milestones, timelines and resource requirements that are realistic and in

line with the customer's business needs. Our boilerplate transition plan covers

80% of most move plans with another 20% added or refined to customize the

transition to meet your specific business and operational nuances.



Focus on people. Human resource management is one of the key factors in every

transition. Prior to and during the transition, "over-communication" is critical.

Throughout the transition, staff should be informed of progress and how the

change will impact them. When transitioning your existing employees to CFW, it

is important to highlight to them that they are being transitioned to a company

that has the same core competencies as they do and thus provides many

opportunities for upward mobility.



We have members of our management team who started out as transitioned

customer employees and have grown and thrived through logistics opportunities

that were not available in their previous environment.

To learn more about our 3PL warehouse transition management approach

please contact us.


Customer First Warehouse Services, LLC

Ethan Lemoine – CEO

1968 Williams Street San Leandro, CA. 94577

510-780-6806

[email protected]

www.cfwservices.com


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Customer First Warehouse Services