14

Customer journey ixda

  • View
    440

  • Download
    0

Embed Size (px)

DESCRIPTION

 

Citation preview

Page 1: Customer journey ixda
Page 2: Customer journey ixda
Page 3: Customer journey ixda
Page 4: Customer journey ixda
Page 5: Customer journey ixda
Page 6: Customer journey ixda
Page 7: Customer journey ixda
Page 8: Customer journey ixda
Page 9: Customer journey ixda
Page 10: Customer journey ixda
Page 11: Customer journey ixda

Self Identification

Awareness

Consideration

Purchase

Loyalty

35% age 50 – 59

61.5% age 50 - 69

63.2% female

41.7% have not discussed Synvisc-One with their doctor

32.6% have been treated with Synvisc or Synvisc-One

2010 website visitor survey. 525 completed surveys.

13.5% have had Synvisc-One recommended by their doctor

6.3% have an appointment with their doctor for Synvisc-One treatment

5.9% are researching on behalf of a friend or relative

Page 12: Customer journey ixda
Page 13: Customer journey ixda
Page 14: Customer journey ixda