Customer Presentation Communication Manager 5

INTELLIGENT COMMUNICATIONS

© 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. For Internal Use Only.

Virtual EnterpriseSolid Foundation for Evolution

Communication Manager 5.0/SIP Enablement Services 5.0/Call Center 5.0 and associated new products and enhancements

© 2007 Avaya Inc. All rights reserved.


2 Avaya – Proprietary & Confidential. For Internal Use Only.

Agenda

OverviewProduct/Solution DetailsNew Offers and PricingSummary




Avaya Architecture FoundationPlatform Evolution for Avaya, Ecosystem and Customers

Benefits:Solutions today to increase your communication efficiencyReduce costsInvestment protectionReduce risks

SolutionAvaya has platform solutions today, leverage ATAC, CSI

ProblemSolving business issues today, while preparing for new technologies




ProblemNeed foundation for end-to-end SIP for enterprise and contact centerEnhance workforce productivityReduce costs today while protecting investment for the futureStreamline upgrade process while integrating management

SolutionCM 5.0/SES 5.0 support:

– CC 5.0 w/Avaya Agent Deskphone 16CC, 9600 SIP

– Intelligent Customer Routing with Voice Portal

– Future applications (SIP A/S, CEBP, UC)

Streamlined hardware: – Co-residency on the S8300– G450 Media Gateway– Juniper/IG550 additions– S8730 Server

New maintenance, management and upgrade offers

– AIM 5.0, SS+U, Intro Pricing

January 2008 LaunchHow CM / SES / CC 5.0 come together




Rich Virtual Enterprise Foundation TodayBuilding Blocks, Scale/Security/Availability, Customer Evolution

Servers

Communication Devices

S8720 / S8730 High Reliability

Communication Server

S8500 /MultiVantage Express® Communication Server

S8300 / S8400Embedded

Communication Server

G250Branch Gateways

for very small offices

G650High-Density

Gateway

G350Branch Gatewayfor small offices

Communication Manager Software

G860High-Density

Trunk Gateway

IG550 Integrated Gateway for

Juniper Routers

96xx Series - H.323 / SIP

36xx Series – Wireless

Unified Communications - Mobility SolutionsExtension to Cellular, Softphones, Clients

Inte

grat

ed

Man

agem

ent S

uite

Services• Network Assessments

• SMB & Branch Solutions

• CM Solutions• Phone Apps• Nw Readiness• Empirix Performance Assurance

• Software Support + Upgrades

• Proactive IP Support

• Remote Mgd Services

• IP Converged Services

• Software Support Plus Upgrades

Media Gateways

16xx Series Value Edition / 16CC

G450 Gatewayfor medium

offices

SIP Enablement Services

S8300 Server

S8500 Server




Avaya Agent Deskphone 16CC SIP in the Contact Center

Low-cost, agent-optimized SIP endpointUser-Centric Design

– Physical characteristics optimized for Agents

– Context-sensitive user interface

Support for Agent functionsThird-party Call Control

– AES/ASAI can monitor and control– Supports multi-channel contact center

solutions (IC, CCE, CIE), – Agent Performance (NICE, Witness)– Avaya and third party dialers




Avaya one-X™ Deskphone SIP R2.0

More phones: 9620, 9630/G, 9640/GEnhanced user productivity

– Extend Call– Microsoft Outlook Calendar Integration– Presence of users displayed in telephone contact list– SIP Visiting User

Increased customizability Security and enterprise integrationMore languages




SIP MobilitySIP in the Enterprise

SIP Visiting User – Allows users to log in to any

SIP 96xx Telephone anywhere in the Enterprise

– Log out timerExtend call

– Extends your call to/from mobile and deskphone

BenefitsIncreased productivity for nomadic workersEasy to use and deployOptimal use of network resources




SIP Trunking

WAN

PSTN

H.323

SIPSIP

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Reduce/Eliminate Enterprise Hardware

Configuration G650 MGs Port Slots Port Cards Savings(List)

150 Agents – 225 Trunks Contact Center

TDM AgentsE1 Trunks 2 15 7 24-port DCP digital line circuit packs

8 E1 interface circuit packs -

TDM AgentsSIP Trunks 1 9

7 24-port DCP digital line circuit packs1 CLAN circuit pack1 IP Media Resource 320 circuit pack

$25K

IP AgentsSIP Trunks 1 2 1 CLAN circuit pack

1 IP Media Resource 320 circuit pack $49K

3,000 Agents – 4,500 Trunks Contact Center

TDM AgentsE1 Trunks 24 266 125 24-port DCP digital line circuit packs

141 E1 interface circuit packs -

TDM AgentsSIP Trunks 13 147

125 24-port DCP digital line circuit packs11 CLAN circuit packs11 IP Media Resource 320 circuit packs

$474K

IP AgentsSIP Trunks 2 15 13 CLAN circuit packs

2 IP Media Resource 320 circuit packs $1.2M

Benefits of SIP Trunking

Reduce HARDWARE componentsReduce FOOTPRINT requirementsReduce POWER consumptionReduce MAINTENANCE charges




SIP Trunking EnhancementsSIP in the Contact Center

Avaya-authored SIP extension for User-to-User Information (UUI)– Missing from current SIP standards– Supports Multisite Virtual Routing over SIP trunks

Network Call Redirection (NCR) over SIP trunks– Carrier Network redirects call from Call Center A to Call Center B over SIP trunk– Frees up Communication Manager resources, reduces network bandwidth, better QoS

Working with Carriers to support both Also supporting alternate routing to PSTN




Communication Manager with S8300C ServerSIP in Small and Mid-Market/Remote Offices

Now includes embedded SES server for complete all-in-one SIP, H.323, and TDM telephony solution

S8300

G350

G250

Reduces cost and footprintExact same SIP functionality as larger CM Media Servers with standalone SES serverScale with SIP networking between S8300-based remote offices

Leverages centralized SIP-based apps100 SIP user limit

G450

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G450 Media Gateway

H.248 Gateway for:– Mid to large Branch offices – Small to mid Campuses

Deployment Options– Pure subtending gateway– w/S8300 as standalone or LSP

(up to 450 users)– w/S8500 and Processor Ethernet

(up to 2400 users)

Scalable, modular platform

Communication Manager 5.0+

BenefitsLower cost, higher capacityCost-effective, simple solution for mid-sized campusEnhanced reliability and survivability




S8730 Server and IG550 Enhancements

S8730 Server

Next Generation of S87XX Server FamilySame capacities as S8720XLHigher Resiliency

– RAID + Dual Power SuppliesSame Price as S8720

IG550 Integrated GatewayNew gateway and interface modules for Juniper J-series routersBenefits

– cost-effective, single-box voice/data solution for small to mid-sized branch (10-40 users)

– high-density analog trunks+lines




Integrated Management 5.0 Enhancements Applications support Communication Manager 4.0/5.0 program including

– New Avaya hardware and endpoints– Authentication with AAA/LDAP– Alliance Partner products

New Application enhancements– Security enhancements to MSA– Continued utility of SUM

New platforms and OS support– New Linux and Microsoft platforms




Other Communication Manager 5.0+ Capabilities

Survivable CDR when in ESS modeISDN supplementary service on busy/no reply Support of 3rd party certificates (Verisign, others) Extension to Cellular 8.0IA770 Support of IMAP4G860 Media Gateway R2 supportVideo Telephony Solution – R4Basic QSIG/DCS networking added to Standard license




Extension to Cellular R8.0 – New Features

Cellular Phone Voicemail Avoidance/Confirmed Answer– If user doesn’t answer or if cell phone turned off or is out-of-

coverage, call is pulled back to Coverage (e.g., voicemail, hunt group, etc.)

Self Administration of Extension to Cellular

– User can direct incoming calls to international phone #s– Users can change cell phone numbering mapping remotely

Multi-Location Features: – Admin of single Communication Manager with multiple Gateways to

provide local numbers for feature access




What’s New with Video

Avaya Video Telephony Solution R4 January 2008H.323 support for Polycom High Definition (HDX) systems and Polycom RMX (video bridges)SIP to desktop; SIP – H.323 interoperability Ad-hoc conferencing (H.323) on RMX, MGC bridgesAvailability of Polycom RPX immersive room system (Avaya reselling)Requires CM 5.0




Avaya’s NEW Support StrategyImproved Quality and Flexibility for Customers

Software SupportPlus Upgrades

Upgrade Subscription

Comprehensive Technical Tools &

Guides

New Web-based tools

Hardware support options

24x7 Support of Applications

New Service Pack Strategy




Software Support Plus Upgrades Special Introductory Pricing

For a limited time, lower upgrade prices for Communication Manager and Call Center

– Upgrades from 4.0 to 5.0 are 50% off the list price – Upgrades from 3.X or prior releases to 5.0 receive:

• 25% off the list price on Communication Manager• 14% off the upgrade price for Call Center

Customers on Software Support plus Upgrades receive– All the benefits of Software Support plus…– Service packs– Major / minor releases as they become available

To be eligible, customers must:– Upgrade to CM or CM+CC Release 5.0– Purchase SS+U with the upgrade order




In Sum, Communication Manager 5.0+

Strengthens IPT Foundation by expanding SIP capabilitiesImproves TCO through new hardwareUnbundles Software and Hardware Maintenance Support Offers upgrade price incentive for installed base


© 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. For Internal Use Only.

Thank You

Documents

Customer Presentation Communication Manager 5