Customer Relationswith Hudson Peters

Who is your role model?

Lynda from Account Services

What’s Our Goal?

• Professional

• Personal

• Effective

• Educational

Professional

• Whether student or staff, we all want to put the best foot forward

• We accomplish this through:

• Quick response times

• Kanban flow (O365 Planner)

• Template responses to customer requests

Personal

• Students and Staff work with individuals, not a nameless conglomerate

• Accomplished by:• Progress page

• Limited queue leads to better and more efficient service

• No robots

Effective

• When we solve problems:• Solved quickly• Solved permanently

• Accomplished by:• Limited queues• Areas of specialty• WordPress Help Desk

• Shout out to IT Help Desk

Educational

• We aim to limit “repeat offenders”

• Accomplished by:• In depth training

• Instructional resources

• Large sessions

Feedback / Questions