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SALES RETURN PROCESS: Step 1: T Code –VA01(Create Return Order) 1. Select the Return Document Type ‘ZRE’. 2. Select this Icon to create with reference. 1. Click on the Billing Doc TAB . 2. In this field enter the Billing Document No against which we created Excise Invoice and are receiving the material from that Excise Invoice. 3. Click on the Copy Icon.

Customer Return process in SAP SD

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If a customer returns goods, you must first determine whether or not a returns delivery exists for the returns in the Sales (SD-SLS) component. You then enter the return with or without a returns delivery.Since returns from the customer are usually examined, the quantity returned is first posted to blocked stock returns. As is the case with goods receipt blocked stock, blocked stock returns are neither valuated nor do they count as unrestricted-use stock.

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Page 1: Customer Return process in SAP SD

SALES RETURN PROCESS: Step 1: T Code –VA01(Create Return Order)

1. Select the Return Document Type ‘ZRE’.

2. Select this Icon to create with reference.

1. Click on the Billing Doc TAB .

2. In this field enter the Billing Document No against which we created Excise Invoice and are receiving the material from that Excise Invoice.

3. Click on the Copy Icon.

Page 2: Customer Return process in SAP SD

All the Data have already been Copied form Billing Document for that Material.

Input the Reason for Rejection & Enter.

Page 3: Customer Return process in SAP SD

Since individual materials are billed in the invoices, In Case if there are multiple materials rejected, then the following process should be repeated for each Material.

Click on this Option.

1. Click on the Billing Doc TAB .

3. Click on the Copy Icon.

2. In this field enter the Billing Document No against which we created Excise Invoice and are receiving the material from that Excise Invoice.

Page 4: Customer Return process in SAP SD

Now since two billing documents are used, data for both the materials have been copied from the reference billing documents.

If the return quantity of the material is less than the invoiced quantity, you can change the quantity as per the quantity received.

2. Click on the Save Icon to Save the Return Order.

1. Quantity changed as per materials received.

Page 5: Customer Return process in SAP SD

Step 2: T Code –VL01N (Create GRN of the Returned Material)

1. Enter PSML as Shipping

Point.

2. Enter today’s date & the

Return Order Number

2. Insert a dummy Batch Number for the Materials received without Batch No i.e. ‘RETN or SCRAP’. In Case there is Batch No maintained in the Excise Invoice for the return material that needs to be compulsorily entered.

1. Insert the Storage Location i.e. ‘RETN’ for the Materials received.

3. Click on the Icon to complete the GRN process.

3. Click on this Icon

Page 6: Customer Return process in SAP SD

Step 3: T Code –MB1A (Transfer the Returned Material into quality Stock)

This Completes the GRN of Returned Material

1. Input the following

Data.

2. Click on the Icon.

1. Input the following

Data.

2. Click on the Icon to SAVE.

Page 7: Customer Return process in SAP SD

Step 4: T Code –VA03 (To Check the Returned Materials that requires Excise reversal)

1. Click on the ‘F4’ help menu.

2. Select this TAB in ‘F4’ help menu.

3. Input the Sales Document Type as ‘ZRE’

4. Input the Today’s Date to restrict your

Search.

5. Click on this Icon.

6. Click on this Line.

Page 8: Customer Return process in SAP SD

In the new window Step 5: T Code –J1IH (For Excise reversal of the Returned Materials.)

1. Through ‘F4’ this Number will come.

2. Click on the Document Flow Icon to Check the Document Numbers that are generated for this Return Order.

1. This is the Material Document generated when GRN was done. (This Document is used for Excise JV)

Select this Option & Click on this Icon.

2. Select this Icon and open a new window to create Excise JV.

Page 9: Customer Return process in SAP SD

1. Put the material document number that we saw in the document flow.

3. Click on this Icon.

2. Put the required details.

Select this Option

Select this Option & Click

Page 10: Customer Return process in SAP SD

1. Input the details according to the Customer Ex Invoice received.

2. In this field Input the Customer Ex Invoice received.

In this field Input the Customer Ex Invoice received.

Click on the Save Button.

Page 11: Customer Return process in SAP SD

This Completes the Excise Reversal of Returned Material

Select this icon & Execute.

Page 12: Customer Return process in SAP SD

Step 6: T Code –VF04 (To create the Credit Note for the Returned Materials)

2. Select the Order-related option and put a tick.

3. Select the Delivery-related option and remove the tick.

1. Put today’s Date.

4. Select this icon & Execute.

Select the Individual Billing Document TAB & Click.

Select the Save

The Status gets updated after the Doc. is Saved.

Page 13: Customer Return process in SAP SD

Step 7: T Code –VF03 (To check the Accounting effect for the Returned Materials Credit Note)

Click on this Icon

Page 14: Customer Return process in SAP SD

Credit Note will be printed as soon as Credit note is SAVED. Step 7: T Code -VF03 (Print Preview of the Credit Note).