- 1. Do you have them at hello?
Practical tips and powerful strategies to build
relationships
2. Brian Woodland, APR
Director of Communications and Strategic Partnerships
Peel District School Board
5650 Hurontario Street
Mississauga, Ontario, Canada
L5R 1C6
(905) 890-1010, ext. 2812
[email protected]
visit www.peelschools.org
Find this presentation on LinkedIn
Do you have them at hello?
3. The doors we open and close each day decide the lives we
live
Flora Whittemore
4. Praise where it is due
Thank you for your exceptional daily work to serve studentsand your
personal leadership!
5. 6. 7. Leadership is action, not position.
Source: Donald H. McGannon
8. 9. 10. Good service starts with engagement
11. 12. 13. 14. So, what do YOU have to reveal
15. Our goals today(for the linear, obsessive people present)
is it just meor are we busier?
why service in education matters
help staff make it personal
the voice message
central office role in good school service
basics of good service
how to deal with the Caller from Hell
thunderous applause
Do you have them at hello?
16. Quick Tip: If you do not like the use of customer serviceget
over yourself!
17. A very short guide on how not to build customer
relationships
18. 19. Our goals today
is it just meor are we busier?
why service in education matters
help staff make it personal
the voice message
central office role in good school service
basics of good service
how to deal with the Caller from Hell
thunderous applause
Do you have them at hello?
20. Is it just meor are things busier?
why it feels that way
the impact on our work together
Do you have them at hello?
21. 22. 23. Old:How are you?
Fine
New:How are you?
Busy.
Too busy.
CRAZY busy!
Crazy Busy
24. Four qualities of a Crazy Busy life
Rushdo you wait for the hand dryer?
Gushthe volume of data we receive
Worrythanks Al Gore!
Blatherclutter the colossal, growing mess of words, images, number,
noises and physical objects that roll over us like the Blob
Do you have them at hello?
25. Search "getting organized "
-Amazon2,718 books
-Google 15,200,000 entries
How many of us bought the organization bookand now can't find it
under the Blob?
26. 27. Quick tip #952
This person does not have time to read all this stuff so we
centrally have to stop sending it!
28. The bottom line
our people at every level are busy
too busy
CRAZY busy
Do you have them at hello?
29. How do your people feel?
I am overwhelmed by my job62.8 %
Only sometimes 23 %
No-I am fine 14.2
Boston.com. 2005
Add them up 85.8 overwhelmed . The restlying or incompetent !
30. Do your staff sometimes feel like this...
Do you have them at hello?
31. 32. A special bonus...
the people they talk to are crazy busy too
they are less patient, more demanding
they are actuallycranky!
Do you have them at hello?
33. 34. The Cranky Code
- I am entitled to what I want when I want it.
35. My time is important and I should not be inconvenienced by
others when Im driving, working, standing in lines, or on the
telephone. 36. I have a right to be impatient or rude when other
people are behaving stupidly. 37. I am entitled to special
privileges because I am who I am. 38. Im a taxpayer; I own this
school and everyone in it. 39. Im too busy to mince around with
false politeness and tell people exactly what I think without
having to worry about their feelings. 40. So what if Im being rude
I never have to see this person again so what difference does it
make? 41. My opinions and views are more valid than anyone elses.
42. My emergencies take precedence over anyone elses emergency.
