Customer Service

Charles StroudVP, Business Development Appliance Warehouse,CSC ServiceWorks

November 04, 2015

Managing Build to Rent/PRSThe U.S. Experience

Partnership: Product/Supply Members

• NAA, State Affiliates and Local Affiliates offer opportunities for: – Education

• Supplier Success (Topics covered in class)• Certified Apartment Supplier (CAS) designation• Value through raising the bar

– Networking (It’s who you know)• Potential Clients• Fellow Product Service Members

– Business Development

• The value directly correlates to a person or a company’s level of engagement – Committee Involvement (Power of the Volunteer)– Board Participation– Sponsorships– Membership recruitment– Advocacy (PAC)

• Alignment with Goals and Initiatives of NAA Members

Partnership: Product/Supply Members