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We are looking for Dynamic, Self-Motivated, Enthusiastic
& Energetic candidates who are dedicated for overseeing processes
& activities designed to deliver an outstanding service towards the company.
Focus Infocom Pvt.Ltd | H.Vaaly Villa, Floor #4 | Majeedhee Magu | Malé | Maldives | Tel: +960 3323355
Email us your full CV to address below or email us to [email protected] on or before 30th June 2016* Only short listed candidates will be contacted for interview.
Customer Service Manager
Key Responsibilities : Manage all aspects of call center customer service operations Provide direct oversight for day to day operations of 40-50 call center staffs Coach & develop customer service staffs to ensure achievement of service goals Assist to improve the customer experience and increase efficiencies Provide reports & updates to Management on the performance of the department Responsible for training & discipline of direct reports of the department.
Qualification & Requirements: Degree or Diploma in related field or equivalent experience in customer service required Minimum 2-3 years knowledge & experience in the call center management is preferred Knowledge of Telecommunication Service industry is preferred Excellent communication & public relation skills
Salary : MVR 20,000 + (Negotiable) Other Benefits: Punctuality Allowance Overtime Allowance Staff internet connection Other Benefits according to company policy
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