7/31/2019 Customer Service Representative Resume
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Schindler EmorySchindler Emory
193 West Cobble Creek Drive, Suite 168193 West Cobble Creek
Drive, Suite 168
Colorado Springs, Colorado, USAColorado Springs, Colorado,
USA
Home: 001-123-4567890Home: 001-123-4567890
Personal: 001-210-9876543Personal: 001-210-9876543
[email protected]@example.com
ObjectiveObjective
Looking for a position as a professional Customer Service
Representative to enhance experience in this fieldLooking for a
position as a professional Customer Service Representative to
enhance experience in this field
and build strong customer relationship to enhance business sales
and profit using all my skills andand build strong customer
relationship to enhance business sales and profit using all my
skills and
experiences.experiences.
Summary of QualificationsSummaryof Qualifications
I have 7 Years experience in this filed, outstanding
communication skills and ability to interpret and solveI have 7
Years experience in this filed, outstanding communication skills
and ability to interpret and solve
customer's problems. Computer skills to maintain proper
documents and prepare reports. Have worked incustomer's problems.
Computer skills to maintain proper documents and prepare reports.
Have worked in
market research to find out customer's behaviors, needs, desires
and their interests also. Provided guidelinemarket research to find
out customer's behaviors, needs, desires and their interests also.
Provided guideline
to the junior staff and coordinated with different departments
to enhance the quality of the business. Usedto the junior staff and
coordinated with different departments to enhance the quality of
the business. Used
interview and survey methods to analyze the customer's behavior.
Advised advertising department tointerview and survey methods to
analyze the customer's behavior. Advised advertising department
to
develop new strategies and change the old strategies to attract
customers towards company's products.develop new strategies and
change the old strategies to attract customers towards company's
products.
Employment HistoryEmployment History
Best Tech. Inc., Georgia, USABest Tech. Inc., Georgia, USA 2005
- Present2005 - Present
Customer Service RepresentativeCustomer Service
Representative
Communicated with customers dailyCommunicated with customers
daily
Conveyed information clearly and accuratelyConveyed information
clearly and accurately
Assisted customers with inquiries and provided all pertinent
informationAssisted customers with inquiries and provided all
pertinent information
Build rapport and trust quickly with clients and colleaguesBuild
rapport and trust quickly with clients and colleagues
Researched accounts, answered questions, and worked with new
customersResearched accounts, answered questions, and worked with
new customers
Trained both new and existing personnel in company customer
service protocolTrained both new and existing personnel in company
customer service protocol
Analyzed problems and anticipated customers' needsAnalyzed
problems and anticipated customers' needs
Recognized for delivering quality service and products and for
developing loyal customers, resulting inRecognized for delivering
quality service and products and for developing loyal customers,
resulting in
impressive salesimpressive sales
Researched requests, checked availability, and, if necessary,
recommended alternative productsResearched requests, checked
availability, and, if necessary, recommended alternative
products
Handled customer inquiries and complaintsHandled customer
inquiries and complaints
Export & Exchange Inc, California, USAExport & Exchange
Inc, California, USA 2002 - 20052002 - 2005
Customer Service Sales RepresentativeCustomer Service Sales
Representative
Completed contract forms, prepared change of address records,
and issued discontinuance orderedCompleted contract forms, prepared
change of address records, and issued discontinuance ordered
using computerusing computer
Resolved billing and service complaints and referred grievances
to designated departments forResolved billing and service
complaints and referred grievances to designated departments
for
investigationinvestigation
Reviewed claims adjustments with dealer, examined parts claimed
to be defective and approved andReviewed claims adjustments with
dealer, examined parts claimed to be defective and approved and
disapproved dealer's claimdisapproved dealer's claim
Computed estimates and actual costs of factors, such as
materials, labor and outside contractors, andComputed estimates and
actual costs of factors, such as materials, labor and outside
contractors, and
prepared budgetsprepared budgets
Completed and maintained reports, such as time, production
records and inventories, and tested resultsCompleted and maintained
reports, such as time, production records and inventories, and
tested results
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Solved operational problems and provided technical assistance
with equipment and process techniquesSolved operational problems
and provided technical assistance with equipment and process
techniques
EducationEducation
University of Management Sciences, Colorado, USAUniversity of
Management Sciences, Colorado, USA
Bachelor Degree in Business AdministrationBachelor Degree in
Business Administration, Major in Customer Service, Major in
Customer Service 20022002
SkillsSkills
Needs AssessmentNeeds Assessment
Customer RelationsCustomer Relations
Customer RetentionCustomer Retention
Group Event PlanningGroup Event Planning
FacilitationFacilitation
FilingFiling
Regulator Reporting & CommunicationsRegulator Reporting
& Communications
Problem Solving SkillsProblem Solving Skills
Research SkillsResearch Skills
Outstanding MarketingOutstanding Marketing
ReferencesReferences
Available upon requestAvailable upon request
