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Jennifer Newsome5235 Platt Springs Road
Lexington, SC 29073803-662-5973
Summary: Self-motivated Customer Service professional with 11 years of experience. Able to handle a high volume of customer calls in a fast paced environment, with minimum supervision, while maintaining emphasis on the highest quality of customer service. Excellent listening skills, oral and written communications. Comfortable in interacting with all levels of the organization and public. Excellent problem solving and negotiating skills. Able to make decisions independently and quickly with minimal escalations. Effective communicator, attentive listener, patient, and diplomatic. Highly skilled in representing employer intelligently and professionally. Sincerely enjoy working with people in person and over the phone.
Skills: Understands the mindset of a customer, can win over customers, and make customers feel valued,
welcomed and accepted. Ability to relay information in a concise and clear manner. Ability to remain calm, courteous and respectful at all times (even when customers are angry and
argumentative) and be patient with demanding customers. Quickly understands and interpret customers' needs and wants (even if this means having to read between
the lines. Understands the customer’s point of view and makes a customer’s experience as enjoyable as possible. Ability to quickly research and investigate issues that concern a customer Takes ownership of customer’s needs, and always see problems through until they are fully resolved. Learn about a company’s product or services quickly.
Employment: Midlands Honda Columbia, SCCustomer Service Representative 3/2014 to 8/2014
Handled inbound customer leads via telephone and Internet and directed to appropriate service personnel
Set appointments for test driving opportunities
Broadpath Healthcare Solutions Columbia, SCAppeal Representative 05/2013 to 11/2013
Analyze, research and resolve appeal requests through review of benefit design, eligibility, care management procedures and claims payments as they relate to the identified issues
Communicate in writing with appropriate parties regarding appeals decisions
Kelly Services/Palmetto GBA Columbia, SCClaims Processor I 10/2011 to 5/2013
Responsible for the accurate and timely processing of insurance claims. Trained new employees on how to process Medicare claims
Education: South Carolina State University Orangeburg, SCBachelor of Science degree 2001
Certifications: Customer Service and Sales Certification National Retail Federation 6/2015-present
