Customer Service Standards - ALSDE Home 2016...Our Customer Service Standards Courtesy and Respect Communication Responsiveness Environment Courtesy & Respect Welcome visitors immediately

CUSTOMER SERVICE STANDARDS

CARLTON ROBERTSON

CNP DIRECTOR

TUSCALOOSA CITY SCHOOLS

Our goal at Tuscaloosa City Schools is to offer our

customers a healthy nutritious meal with the highest

quality school dining experience. All employees are

trained to deliver high quality customer service where

everyone is welcomed, valued, and appreciated. We will

go the extra mile to serve you with a smile.

Dress Professional

University Place Elementary & Middle School

Our Customer Service Standards

Courtesy and Respect

Communication

Responsiveness

Environment

Courtesy & Respect

Welcome visitors immediately

Always listen without interruptions and

respond with empathy

Use courteous tone, language and

behavior in all conversations

Treat everyone with dignity and respect

Act with sound judgment and integrity

Ensure customer confidentiality and

privacy

Communication

Use proper telephone etiquette

Listen attentively

Maintain a pleasant tone and positive

attitude

Value customer inquiries or concerns

Responsiveness

Be cheerful, courteous and respectful

throughout the customer service interaction

Provide accurate information

Deal with complaints

Respond to emails and return calls within 24

hours

Work as a collaborative team

Display a positive and calm demeanor

Environment

Create a welcoming professional and inviting

atmosphere

All employees must be professionally dress

Keep facilities, buildings, and grounds clean

All employees must wear their school id

badge at all times

Act professionally

Welcome all customers with a friendly smile and

positive attitude

Serve you immediately in a professional, courteous

and respectful manner

Listen to your concerns

Respond in a timely manner

Value your input, feedback and suggestions

WE PLEDGE TO:

WHERE SERVICE COMES WITH A SMILE!

The Child Nutrition Program goal is to offer our customers a healthy nutritious

meal with the highest quality school dining experience. All employees are

trained to deliver high quality customer service where everyone is welcomed,

valued, and appreciated. We will go the extra mile to serve you with a smile.

All employees are required to wear their CNP Employee Daily Guide to Great

Customer Service Card as a reminder! If you see or feel that your staff is giving

poor service, please request for them to be retrained at the Central Office. We

will provide retraining once a month.

We will monitor the level of Customer Service at each school site through

emails, comments and suggestion cards, surveys and secret diners. There is no

reason why we can’t give our customers the best service ever!

Letter to Principals

EMPLOYEE CUSTOMER

SERVICE CARD

EMPLOYEE CUSTOMER

SERVICE CARD

EMPLOYEE CUSTOMER

SERVICE CARD

Tuscaloosa City Schools

EMPLOYEE CUSTOMER

SERVICE CARD

Tuscaloosa City Schools Tuscaloosa City Schools Tuscaloosa City Schools

Child Nutrition ProgramChild Nutrition Program Child Nutrition Program Child Nutrition Program

Employee Daily Guide to

Great Customer Service

Where service comes with a Smile!

Step 1: Dress professionally: wear clean pressed uniforms, shoes and hairnetsStep 2: Wear school ID badgeStep 3: Know your customerStep 4: Greet Customers for Breakfast and Lunch Step 5: SMILE!Step 6: Have a friendly attitudeStep 7: Ask customers “May I help you!”Step 8: Compliment customersStep 9: Say “Thank You!”Step 10: Say “Have a great day!”Step 11: Say “See you for breakfast tomorrow!”Step 12: Employees that fail to provide great customer service will be retrained at the Central Office.
















Child Nutrition Program

WHERE SERVICE COMES WITH A SMILE!

HOW ARE

WE DOING?

For suggestions or comments: email

us at [email protected]

HOW ARE WE DOING?

Please answer the following questions about your impression of meals provided by the lunch program.What is your status?___ Student ___ Faculty/Staff ___ Guest

How often do you eat in the cafeteria?___ Daily ___ 2-3 times ___ Once a month ___ Never

The food in the school lunch room is :___ almost always good ___ good only some of the time ___ usually not very good

Is the cafeteria staff pleasant and friendly? Is the cafeteria staff clean and in uniform?____ Yes ____ No ____ Yes ____ No

Is the cafeteria atmosphere attractive and accessible? ____ Yes ____ No

Over …………

Arcadia Elementary

Comment Cards

The hot foods (meats, vegetables, etc.) served in the school lunch are:___ usually hot enough ___ sometimes hot, sometimes not ___ usually cold

My favorite lunch foods in the cafeteria are:________________________________________________________________

My least favorite lunch foods in the cafeteria:________________________________________________________________

I wish the cafeteria served the following foods at lunch:________________________________________________________________

Overall, what grade would you give the school lunch program._______ A _______ B _______ C ________ D ________ F

Comment Cards

Overall, my child likes the school meals ________ ________ ________ _______

served by the food service and nutrition

program.

My child receives a variety of foods. ________ ________ ________ _______

I know what foods my child eats. ________ ________ ________ _______

My child receives healthy meals. ________ ________ ________ _______

I know how much my child eats. ________ ________ ________ _______

My child likes the foods provided. ________ ________ ________ _______

My child has enough time to eat. ________ ________ ________ _______

My child eats in a pleasant dining area. ________ ________ ________ _______

My child likes the taste of the food. ________ ________ ________ _______

The food service employees are friendly ________ ________ ________ _______

to my child.

My child thinks the foods on the serving ________ ________ ________ _______

lines are attractively presented.

My child thinks the dining area is clean. ________ ________ ________ _______

My child selects nutritious foods from the ________ ________ ________ _______

the serving line.

Comments: ___________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

Survey for Parents

Secret DinerPlease answer the following questions about your impression of meals and service provided by the lunch program.

What is your status?

______ Student ______ Faculty/Staff _____ Guest

The food in the school lunchroom is:

______ Good _______ Fair _____ Poor

Is the cafeteria staff pleasant and friendly?

______ Yes _______ No

Please give the name of the cafeteria staff that was not friendly?

_________________________ ___________________________

Please give the name of the cafeteria staff that gave great customer service?

_________________________ ___________________________

Is the cafeteria staff clean and in uniform?

______ Yes _______ No

Is the cafeteria atmosphere attractive and accessible?

______ Yes _______ No

Did the cafeteria staff greet you with a smile?

______ Yes _______ No

Did you enjoy your dining experience n the cafeteria?

______ Yes _______ No

Suggestions / Comments _______________________________________________________________________

_______________________________________________________________________

Weekly Customer Service

Managers are required to have weekly Customer Service meetings

with their staff on Monday from 8:30 a.m. – 9:00 a.m.

Documents

Customer Service Standards - ALSDE Home 2016...Our Customer Service Standards Courtesy and Respect Communication Responsiveness Environment Courtesy & Respect Welcome visitors immediately