POWER

CUSTOMER SERVICE

WATER

CUSTOMER SERVICE

STAT SHEET Sept. 23-29, 2019

1:11

This week’s AVERAGE HOLD TIME

on-time bills

41,880

98.63% estimated bills

97.1%

2.79%

99.95% 96.87%

157 outage incidents

46,916 customers affected

20 main leaks

400 service interruptions

of customers experienced

NO SERVICE INTERRUPTIONS

of customers experienced

NO OUTAGES

NEWS & NOTES

LADWP HEADQUARTERS HONORED FOR

CONTINUED GREEN BUILDING PRACTICES

CHARGE UP CRENSHAW!

NEW EV FAST CHARGERS INSTALLED AT

CRENSHAW CUSTOMER SERVICE CENTER

LADWP accepted thefirst-ever U.S. GreenBuilding Council(USGBC) PacificRegion LeadershipAward forDecarbonization.

The John Ferraro Building also became the firstbuilding in California to achieve LEED Zero Energy,operating with net zero carbon emissions.

Installed:

4 (25kW) Fast Chargers = 20-30 miles of rangeevery 20 minutes of charging.

16 (Level-2 6.6kW) Chargers = 10-20 miles ofrange per hour.

Weekend hours also extended to:

8:00 a.m. to 8:00 p.m. on Saturdays and Sundays

POWER RELIABILITY

HAIWEE POWER PLANT PENSTOCK REPLACEMENT

RECEIVES BEST PROJECT IN 2019

Recognized byEngineering News Recordas Best Project in 2019.

Crews replaced 9,420 ft ofcarbon steel penstock.

More than 170 oversizetruckloads of 84" diameterpipe measuring 60ft longor greater.

WATER SAVING REBATES FOR RESIDENTIAL AND COMMERCIAL CUSTOMERS

HIGH-EFFICIENCY TOILETS

JULY-AUGUST 2019

Total water savings: 11.1M gallons/yr

Equivalent to providing water for ~102 homes annually

# Devices Applications Water

Savings

Residential 253 160 ~2.6M gal/yr

Commercial 2,508 158 ~8.6M gal/yr

customer calls handled meters read

JOIN US LADWP.com

WATER —————–—— SERVICE INTERRUPTIONS

99.95% of customers experienced NO SERVICE

INTERRUPTIONS.

For the week, there were 20 main leaks and 400 service

interruptions.

LADWP WATER SAVING REBATES: HIGH EFFICIENCY TOILETS

LADWP helps residential and commercial customers reduce

their water use and save on their bills by providing rebates

on a variety of water-saving devices. From July through

August 2019, LADWP provided rebates for 2,761 high-

efficiency toilets The devices are expected to save about

11.1 million gallons of drinking water – enough to supply

water to an estimated 102 homes annually.

Visit www.ladwp.com/save to learn about LADWP water

conservation rebates for residents, businesses, large

industries, non-profits and multi-family residences.

NEWS & NOTES ————— LADWP headquarters received the first-ever U.S.

USGBC Pacific Region Leadership Award at the recent

annual Greenbuilder conference in San Francisco.

Continuing implementation of extensive energy-efficient

upgrades that focus on low-carbon strategies at the JFB

Building, LADWP received this award and achieved

LEED Zero Energy certification, becoming the first

building in California to do so.

LADWP and the City of Bishop held a joint event on

Friday, October 4, 2019 to celebrate the South Main

Beautification Project which planted several trees and

installed new planters along portions of South Main

Street in Bishop, CA. The event was attended by local

business owners, several Bishop City Councilmembers

and Planning Commissioners, and LADWP staff.

LADWP supported the City of Bishop with $20,000 to

purchase trees, plant material and provide education on

sustainable landscaping to the community.

29 stakeholders participated in LADWP’s Owens Valley

tour from October 3-4, 2019, touring L.A. aqueduct

operations and facilities to learn about the city’s water

and power infrastructure firsthand.

CUSTOMER SERVICE —————

Customer call wait times averaged 1 minute and 11 seconds

for the reporting period of September 23-29, 2019.

POWER —————–———— OUTAGES

96.87% of customers experienced NO OUTAGES.

For the week, there were 157 outage incidents, affecting

46,916 customers, including:

27 full and partial circuit outages that affected

28,775 customers mostly in Westwood, Westlake,

Pico-union, Pacific Palisades, and Bel-Air.

18 transformer outages that affected 230 customers

mostly in Mid-Wilshire, Historic South-central,

Tujunga, Lake Balboa, and Beverly Grove.

CHARGE UP CRENSHAW! NEW EV FAST CHARGERS INSTALLED AT SERVICE CENTER

L.A. residents now have greater access to EV charging,

thanks to expanded weekend hours and the increased

number of fast chargers at the LADWP Crenshaw

Customer Service Center parking lot. Under the

expanded hours, the chargers are now available from

8:00 a.m. to 8:00 p.m. on Saturdays and Sundays. New

installations included (4) 25kW DC Fast Chargers and

(16) Level-2 6.6kW chargers. Level-2 charging can

provide 10-20 miles of range per hour while the 25kW fast

charging offers between 20-30 miles of range every 20

minutes of charging. The EV chargers at the Crenshaw

facility are part of an overall larger effort to modernize

LADWP’s customer service centers and to install 10,000

publicly accessible charging stations by 2022 while

facilitating the adoption of 145,000 EVs in the city by

2022. L.A. residents and business owners can also take

advantage of LADWP’s “Charge Up LA!” EV Rebate

Programs for charging station and used EV rebates. For

more information visit www.ladwp.com/EV.

HAIWEE POWER PLANT REPLACEMENT PROJECT

Named Project of the Year by Engineering News Record,

the 10,000 foot long Haiwee Power Plant penstock was

replaced with 9,420 feet of high-tech composite material

to improve reliability. The project received the Best

Project award for Southern California in the water/

environment category from Engineering News Report and

is a candidate for Project of the Year.