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Information Kit 1 Version 2.0 November 2014

Customer Service Team Information Toolkit with Us/Trains/Station...2 Table of Content Page A. General - Table of Content 2 - System map 3 B. Station Information - Station Contacts

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Page 1: Customer Service Team Information Toolkit with Us/Trains/Station...2 Table of Content Page A. General - Table of Content 2 - System map 3 B. Station Information - Station Contacts

Information Kit

1

Version 2.0

November 2014

Page 2: Customer Service Team Information Toolkit with Us/Trains/Station...2 Table of Content Page A. General - Table of Content 2 - System map 3 B. Station Information - Station Contacts

Table of Content

2

Table of Content Page

A. General

- Table of Content 2

- System map 3

B. Station Information

- Station Contacts & Overview 4

- Taxi & General Contacts 5

- Station Layout 6-8

- Locality Map 9

- Bus Services (By Bus Stop) 10

- Places of Interest 11

- Train Service Disruption Leaflet 12-13

Page 3: Customer Service Team Information Toolkit with Us/Trains/Station...2 Table of Content Page A. General - Table of Content 2 - System map 3 B. Station Information - Station Contacts

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Page 4: Customer Service Team Information Toolkit with Us/Trains/Station...2 Table of Content Page A. General - Table of Content 2 - System map 3 B. Station Information - Station Contacts

Station Overview

PLATFORM

Platform A and B : East Bound (towards Paris Ris) – Line 1

To Changi Airport: Transfer at Tanah Merah Station

To Circle Line: Transfer at Buona Vista & Paya Lebar

Station

To North South Line: transfer at Jurong East Station

To North East Line: transfer at Outram Park Station

EXIT:

Exit A: NTUC Learning Centre / EMS Building

Exit B: Singapore Discovery Centre. Army Museum. SAFTI.

Pasir Labar Camp. ARENA Country Club. Kartright

Speedway.

LIFT:

Lift 1: EXIT B (Free Area)

Lift 2: EXIT A (Free Area)

Lift 3: Paid Area

Station Contact Points Contacts

Duty SM Hand phone 9728 6901

Passenger Service Center 6558 7150

4

Page 5: Customer Service Team Information Toolkit with Us/Trains/Station...2 Table of Content Page A. General - Table of Content 2 - System map 3 B. Station Information - Station Contacts

Taxi & General Contacts

Taxi Services Booking number

SMRT Taxis 6555 8888

Comfort & City Cab 6552 1111

Trans Cab 6555 3333

Premier Taxis 6363 6888

Hotline Contact

SMRT Hotline 1800 3368 900

SMRT Press Contact 9822 0902

TransitLink Hotline 1800 2255 663

Transcom Hotline 1800 8420 000

Nearby Taxi Stand Road Via

Joo Koon MRT Joo Koon Circle Exit A

SMRT Online Feedback: www.smrt.com.sg/feedback.aspx

5

Page 6: Customer Service Team Information Toolkit with Us/Trains/Station...2 Table of Content Page A. General - Table of Content 2 - System map 3 B. Station Information - Station Contacts

6

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Page 7: Customer Service Team Information Toolkit with Us/Trains/Station...2 Table of Content Page A. General - Table of Content 2 - System map 3 B. Station Information - Station Contacts

7

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Page 8: Customer Service Team Information Toolkit with Us/Trains/Station...2 Table of Content Page A. General - Table of Content 2 - System map 3 B. Station Information - Station Contacts

8

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Page 9: Customer Service Team Information Toolkit with Us/Trains/Station...2 Table of Content Page A. General - Table of Content 2 - System map 3 B. Station Information - Station Contacts

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Page 10: Customer Service Team Information Toolkit with Us/Trains/Station...2 Table of Content Page A. General - Table of Content 2 - System map 3 B. Station Information - Station Contacts

Bus Services (By Bus Stop)

BUS STOP 23499 | via Exit A

Joo Koon Circle

Bus 252 (towards Joo Koon Circle)

BUS STOP 23371 | via Exit A

Benoi Road

Bus192 (towards Boon Lay Bus Interchange)

BUS STOP 23491 | via Exit B

Joo Koon Circle

Bus 252 (towards Boon Lay Bus Interchange)

FREE Bus Services upon RIMP activation

10

BUS STOP 23379 | via Exit A

Benoi Road

Bus 192 (towards Tuas Terminal)

Other Normal Bus Services

Page 11: Customer Service Team Information Toolkit with Us/Trains/Station...2 Table of Content Page A. General - Table of Content 2 - System map 3 B. Station Information - Station Contacts

Places of Interest

Places of Interest Via

Spore Discovery Centre – 8mins walk Exit B

Spore Army Museum – 9mins walk Exit B

Arena Country Club – 10mins walk Exit B

KartRight Speedway – 8min walk Exit B

Pasir Laba Camp – 15min walk Exit B

SAFTI Military Institute – 11 min walk Exit B

NTUC Learning Centre (EMS Building) – 5mins walk Exit A

Fairprice Hub – 5mins walk (Open in Dec ’14) Exit A

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Page 12: Customer Service Team Information Toolkit with Us/Trains/Station...2 Table of Content Page A. General - Table of Content 2 - System map 3 B. Station Information - Station Contacts

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Joo Koon Station(EW29)

Train service has been disrupted and we are working to restore normal service as

quickly as possible. We apologise for any inconvenience caused.

Alternative Transport

Bus Services from Joo Koon to:

Boon Lay station (EW26) & Bus

Interchange

Bus Stop 23371 (Exit A, Benoi Road):

192

# Bus Stop 23491 (Exit B, Joo Koon Circle):

252

Pioneer Station (EW28) Bus Stop 23371 (Exit A, Benoi Road):

192

# All public bus services at this location are free during Train Service Disruption.

Taxi Services:

Nearest Taxi Stand: Exit A

Taxi Booking Service Hotlines:

SMRT Taxis - 6555 8888

Comfort Taxi - 6552 1111

Trans Cab - 6555 3333

Premier Taxis - 6363 6888

Page 13: Customer Service Team Information Toolkit with Us/Trains/Station...2 Table of Content Page A. General - Table of Content 2 - System map 3 B. Station Information - Station Contacts

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