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CUS TOMER VALIDATION PL ATFORM
EXECUTIVEOVERVIEW
KEY CENTERCODE FACTSA hosted full-cycle Customer Validation platform including panel, targeted recruitment, feedback collection, project management, and analytics capabilities.
Designed to scale to virtually any size program, while adapting to a diverse range of Customer Validation programs, objectives, and methodologies.
Offers multiple integration points including single sign-on (SSO) and defect tracking, along with a range of API capabilities for additional requirements.
Includes comprehensive training, support, and access to targeted testers from Betabound, Centercode’s international tester community.
www.centercode.com | 2
Dedicated Beta Portal Project Templates Targeted Recruitment
Feedback Scoring Feedback Engine Participant Onboarding
Engagement Management Incentive Management Reporting Engine
CENTERCODE AT A GLANCE
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DEDICATED PORTALA globally accessible portal for your team and testers
Fully branded to match your customer experience
A mobile interface offers testers an optimized experience for phones and tablets
Fully hosted, no servers to configure or maintain
Security focused from the group up
www.centercode.com | 4
PROJECT TEMPLATESAllows test managers to launch comprehensive projects in minutes
Includes a quickstart template with fully built out best practices Customer Validation tests
Implement and reuse your own learned best practices across your entire organization
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TARGETED RECRUITMENTRecruit highly targeted candidates for every test
Filter by custom criteria including demographics, profession, and technology
Survey candidates for unique project-specific information
Consider past performance with comprehensive user scoring capabilities
www.centercode.com | 6
PARTICIPANT ONBOARDINGReduce friction while offering a specific onboarding experience
Execute digital non-disclosure agreements, present key project information, distribute software and product keys
Branch the user path based on custom business rules
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FLEXIBLE FEEDBACK ENGINECollect the exact customer feedback you need to meet any test objective
Includes templates for bug reports, feature requests, and open discussions
Match your own workflow and push feedback into your existing systems
Offers collaborative discussions, voting, and peer feedback review
Efficiently manage duplicate feedback via predictive matching
Automate feedback management with custom business rules
www.centercode.com | 8
FEEDBACK IMPACT SCORINGScore tester feedback based on frequency and key attributes
Focus on the feedback that matters most via prioritized feedback reports aligned with your goals
Segment feedback by any criteria (geography, target market, type, etc.)
Maximize impact by channeling feedback to the right people
www.centercode.com | 9
ENGAGEMENT MANAGEMENTEasily monitor real-time user activity including all forms of tester engagement
Review participation broken down by any user criteria
Build rules to proactively engage users automatically based on real-time participation
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INCENTIVE MANAGEMENTAccurately determine top performers automatically via engagement scoring
Automatically distribute rewards to top testers based on performance
Reward participants based on achieving qualitative objectives (“Verified Original Critical Bugs”)
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DYNAMIC REPORTING ENGINEGenerate custom reports for any aspect of your test including profile, feedback, engagement, downloads, and more
Build chart, widget, geographic, spreadsheet, or document reports
Automatically distribute reports to team members, stakeholders, and executives
Tightly integrated into Centercode feedback and user management systems
Easily export and embed all results
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KEY CENTERCODE BENEFITSCut your recruitment and testing periods in half
Lower costs by generating more feedback from fewer testers
Reduce the risk of exposing confidential pre-release information
Stop critical feedback from falling through the cracks
Generate highly actionable prioritized feedback
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UNIQUE ADVANTAGESDesigned for Customer Validation - greatly reduces your time investment
A Secure System - enforces participant confidentiality
Highly Flexible - adapts seamlessly to your objectives and processes
Targeted Recruiting - increases feedback accuracy
Collaborative - increases participation and feedback quality
Centralized - reduced friction increases engagement
Integrated - increases internal adoption of beta program
www.centercode.com | 14
“Technology is a word that describes something that doesn’t work yet.”
- Douglas Adams
PHONE: (949)460-9117 | EMAIL: [email protected]