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Cuyahoga Community CollegeITC eLearn 2012
transitioning from idea to implementation
leading to student success
eAdvising, online tutoring, and
eLearning orientation
transitioning from idea to implementation
Dr. Christina Royal
Associate Vice President,
eLearning and Innovation
& Project Director , Title III
Overv
iew
of
Pro
cess
One C
olle
ge A
pp
roach
to
Dis
tance
Learn
ing
supporting student and faculty success in distance learning
• July 2008 receive approval to offer 3 fully online degrees
• 2008 college applies for Title III grant
• Oct 2008 college receives Title III $2 MM grant from department of education
• Nov 2008 steering committee in place
• Dec 2008 eight sub-committees formed
• Jan 2009 work begins
college wide inclusion
Student Services• Online Student Orientation• Virtual Front Door• Online Tutoring• eAdvising
Institutional Management• Infrastructure and Technology
Faculty Preparedness• Teaching for Online Learning
Academic Quality• Quality and Course Design• Master (Sample) Course
communication strategies
• college wide communications
• focus on excellence staff training
• monthly steering committee meetings
– includes the chairs from 8 sub-committees
• SharePoint document repository
• Title III blog
• monthly progress report to steering committee
• monthly progress reports to department of education
• annual report
title iii initiatives
• student orientation– eLearning Orientation– new student orientation
• online student services– virtual front door– eAdvising– Financial Aid TV– online tutoring (SMARTHINKING)
virtual front doorhttp://www.tri-c.edu/credit/Pages/default.aspx
case #1: e-
Advising
eAdvising system
current eAdvising New eAdvising system• web form that student po
pulates manually• sends email to public
folder accessible by multiple eAdvisers
• manual reporting process
• student with SNumber– web Form pre-populated with student
contact information
• prospect student– populate contact information manually
• stores student questions and eAdviser responses in database
• student notes updated in SARs notes and SARs notes updated in eAdvising
• reports by querying database
eAdvising usage
Year 2
Year 3
0
2000
4000
6000
8000
10000
12000
14000
16000
18000
7130
16366
Number of Unique Inquiries
eAdvisingstudent success
Fall 2009 Fall 2010 Fall 2010 Spring 2011
0
0.5
1
1.5
2
2.5
3
3.5
2.94 3.11
2.5 2.5
Average GPA
eAdvisingstudent success
Fall 2010 Spring 201174%
75%
76%
77%
78%
79%
80%
81%
82%
83%
77%
82%
Courge Completion Rates
eAdvisingstudent success
Fall 2010 Spring 20110
1
2
3
4
5
6
7
8
9
6.7
8.5
Courses Completed A-C
financial aid TV
http://tri-c.financialaidtv.com/– What is the Federal Supplemental
Educational Grant (FSEOG)– What is a Pell Grant?– What is federal Work-Study job?– What is an Academic Competitiveness grant?– How can I pay for College?
eAdvising demo
eAdvisingstudent access
eAdvisingcounselor access
eAdvisingstudent access
case #2: online tutoring• Problem: student
success online courses• Methodology:
Smarthinking• Results: 4,825 online
tutoring sessions to date
• Biggest Surprise: # of f2f students utilizing this service
• Current State: Making business case to sustain
online tutoring
service when students want it
• SMARTHINKING gives students around the clock access to live, one-to-one assistance from qualified educators
SMARTHINKING provides
• access to qualified and monitored tutors in core courses and skills from any Internet connection
• an online writing lab for all courses including career writing
• academic resources (i.e. study guides, skills manuals, test prep, and self-assessment tools) to help you study smarter
online tutoring options
• essay submission• writing center (live tutor)• basic algebra (liver tutor)• ask any question (by subject)
SMARTHINKING does not:
• give answers or do the student’s work for them
• rewrite and edit papers
• allow untrained or unmonitored tutors to work with students
online tutoring sample
http://www.smarthinking.com/services-and-subjects/sample-sessions/
online tutoring usage
Year 2
Year 3
0
500
1000
1500
2000
2500
3000
3500
4000
2111
3800
Number of Sessions
Year 2 Year 30
20
40
60
80
100
120
140
52
128
Number SatisfiedIncrease
online tutoringstudent success
online tutoringstudent success
Spring 2009 Fall 2010 Spring 2011 Summer 2011
0
5
10
15
20
25
30
35
40
20
34
25
34
Number Credits Completed A-C
Series1
Spring 2009 Fall 2010 Spring 2011 Summer 20112.8
2.85
2.9
2.95
3
3.05
3.1
3.15
3.2
3.25
3.3
3.193.24
2.952.98
Average GPA
online tutoringstudent success
case #3: orientation
online orientation
• web based eLearning orientation– tracking learning objects accessed by SNumber– student self selects lessons
• revised new student orientation– interactive learning objects– tracking of completion of learning objects– integration with student information system to release
hold on student registration
online orientation
• https://portal2.tri-c.edu/OnlineOrientation
lessons learned• inclusivity/diversity of buy-in• let people get there on their own• do your research…network, don’t re-invent the
wheel• importance of audience/user feedback• usability testing• importance of metrics• flexibility for continuous improvement• consider sustainability beyond the grant up front
before you implement…if you can
major successes
• involved students in design & development• virtual front door institutionalized• eAdvising institutionalized• sustainability discussions started early• culture changed• student success data• college relationships built with eLi• unexpected outcomes
title iii blog
http://title3.wordpress.com/awards/
thank you for your participation
Sandy Moses
216-987-4912
Dr. Christina Royal
216-987-4577