Embed Size (px)
Citation preview
CURRICULUM VITAE: Martin HarrisPersonal Details
Address: 20 Mill EndKingsteigntonDevonTQ12 3TW
Nationality: British
Daytime Tel. No: Mobile Tel. No:Email Address:
01626 [email protected]
Personal Profile
I am looking for a customer service/reception role as I enjoy the customer interaction I get, and I can also use my customer service qualification to its full potential.
I like dealing with the public and have done so in a wide variety of roles in the past.
Availability I would be available to start a new position after two weeks and I am looking for a full time position.
Skills Summary Specialist Knowledge During my schooling and job placements I have gained the knowledge to do the following -
Hotel PerfectCall Handling & Switch-boardsScanningFaxingCash HandingE-mail and messagingPhotocopyingCustomer Relations and General office Duties
Skills and Abilities I have completed an NVQ in customer service (Level 3 – Supervisory). I have also been a receptionist for a few years on and off and like to interact with the clients/customers.
Computer Skills I have a GNVQ in information technology under my belt and can use most office packages plus a few different database packages we use at my current position, I also update all of the call logging programs and produce reports using excel from this data.
Career History 11th November 2013 – Present
Outpatient Appointments, Torbay Hospital, Torquay, TQ2 7AA
Responsibilities: I answer incoming calls from patients wanting to make, cancel or rearrange their appointments for the Trauma and Orthopaedic department.
I also look after 4 consultants with regards to the pending lists, keep on an eye on the choose and book side of the bookings and also work the spreadsheet with regards to after operation appointments liaising with the various wards and secretaries.
Skills needed: Good customer service, the ability to work for a deadline and good computer knowledge.
29th October 2012– September 24th 2013
Customer Service Representative – LV Insurance, Pynes Hill House, Rydon Lane, Exeter, Devon, EX2 5SP
Responsibilities: I answer and record all the incoming calls and modify customer’s accounts where needed, I also complete admin tasks and start customer’s policies and answer any questions they may have.
Skills needed: Good customer service, patience and fairly good computer knowledge
10th August 2007 – 08TH October 2012
Receptionist – The Passage House Hotel, Hackney Lane, Kingsteignton, Newton Abbot, Devon, TQ12 3QH
Promoted from within the business
Responsibilities: The main elements of this position are as follows; Greeting guests General Admin duties which included making bookings and replying to the guests via e-mail
and letters, faxing and money handling. I also covered the bar when needed. Maintaining good customer service skills, dealing with all group and coach enquiries from
start to finish, dealing with all customer complaints (front of house). Skills needed: Good Customer Service and the ability structure your workload and
complete tasks in a set timeframe, ability to use Hotel Perfect
5th March 2007 – 9th August 2007
Receptionist – Bishop Court Hotel, Lower Warberry Road, Torquay, Devon, TQ1 1QS - (Short Term Only)
Responsibilities: General reception duties, checking people into the hotel, making hotel reservations and handling money on a regular basis.
Skills needed: Good customer service and the ability to be patient and don’t panic under pressure.
2nd January 2007 – March 1st 2007
Call Centre Member – Eclipse Internet, Portland House, Longbrook St, Exeter, Devon, EX4 6AB (Short Term Only)
My main role is to answer all the incoming calls for the firm,
Responsibilities: I answer and record all the incoming calls and modify customers account where needed, I also take payments over the phone and request copy invoices from their accounts
Skills needed: Good customer service, patience and fairly good computer knowledge
Education School/College
1992 – 1997Teign School, Kingsteignton
GCSE'S
English – DMaths - GFrench - E
Science - E x 2
Environmental Studies – DArt and Design – E
Craft, Design and Technology – E
1997 – 1999
Teign School Sixth Form, Kingsteignton
GNVQ Information Technology - MeritCommunication Studies Level 2 and 3 – PassApplication of Number Level 2 and 3 – Pass
Professional Qualifications and Training
25th July 2006 – Protocol SkillsNVQ level 3 – Customer Service (Supervisory) – PassCOMP TIA Service Plus Course – In Progress
InterestsMy hobbies include everything from Walking, Archery & Air Rifling to Computers, Movies & Music - a fair mixed bag of interests I know, but all the more interesting to have a wide choice of things to take my mind of work for a while.
I also try to go to as many concerts as possible. My main current hobby/interest has to be Photography; I enjoy exploring the life around us through a lens, capturing moments of nature & splendour on film.
ReferencesAngela BuscombePractice ManagerTorbay HospitalLowes Bridge
TorquayTQ2 7AA
Tony RayPatient Access Centre Manager
Torbay HospitalLowes Bridge
TorquayTQ2 7AA
