Natalie Cook Education: University of Liverpool: 2007 - 2010 BA (Honours): Modern History and Politics 2:1 Cheam High School & VI Form: 2000 - 2007 A Levels: Biology, Critical Thinking, History, Government and Politics at B - C grades AS Level: Mathematics - B GCSEs: 9 GCSEs at A* - B grades including English and Mathematics 24 Kew Crescent • Sutton • Surrey • SM3 9RT T: 02086443718 M: 07952306129 E: [email protected] LUSH Spa Kingston: Trainee Manager Nov 2013 - Jun 2015 Oct 2011 - Jun 2012 IMCD UK: Commercial Operations Representative Jun 2012 - Nov 2013 Experience: St Oswald’s Pre-School: Pre-School Assistant 2005 - 2012 SCOLA: 2012 AS Level: Graphic Communication - B Responsibility for all areas of staff and stock management together with store and spa administration. Maintaining and building business drivers and excellent customer service. Three months as main management in absence of a permenant manager. Ensuring standards were maintained to the highest level. Exceptionally accurate and efficient cash handling and banking skills. First point of contact for customers, suppliers and external staff. Order processing, handling queries and developing relationships. Logistics of ensuring orders arrive on time, material is available, liaising with warehouse and delivery teams. Supporting colleagues and account managers during busy times. Ensuring children are able to learn through play in a good environment. Liaising with parents on development. Maintaining confidentiality and keeping child protection as high priority. Skills: A lively and engaging person with management and administrative experience. Superb communication and training skills which have been used to recruit, train and coach a team to achieve targets and beat their KPIs. Enjoy engaging with the public in dynamic environments and always work my hardest for team success. • Customer Service: worked in customer focused businesses with high standards and an emphasis on solution focused approach to queries. • Retail Management: experience in recruitment, training and people management. Knowledge of a range of software including Remote Stock Management, Sales Analysis, Point of Sale and Booking/Reservation. Clear understanding of KPIs and P&L management including budgeting and managing staff costs. • Communication: excellent written and verbal communication. Impeccable telephone manner. Confident in public facing roles. • Organisation and Administration: good at prioritising and managing workload. Able to multitask and work to varying deadlines. Experienced with all MS Office programmes, some knowledge of Adobe Creative Suite, particularly Illustrator. Familiar with Qlikview and able to monitor areas of business development. • Visual Merchandise: Experienced visual merchandiser with a strong background supporting brand and merchandising standards both in store and at external events. Profile: Interests: • Event Production: I have been involved in the organisation of events for LUSH and Actually Rather Good Ltd. This often involves assisting in all areas including preparation and organisation of the events, designing promotional material and visual merchandising, set up/ take down, front of house, stewarding and hospitality roles. Similarly I have recently started volunteering for the 2015 You Me Bum Bum Train production. • Graphic Design: I enjoy art and design and have taken life drawing and graphic design classes to improve my skills. I have been able to use these skills to design material for events and other projects. • Comedy: I enjoy watching live comedy, particularly sketch comedy and am lucky enough to have attended the Edinburgh Fringe Festival over the last few years. British Red Cross: April 2015 Emergency First Aid at Work Training: Chubb: September 2012 Fire Warden Training References available upon request

CV 220915

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Natalie Cook

Education:University of Liverpool: 2007 - 2010BA (Honours): Modern History and Politics 2:1

Cheam High School & VI Form: 2000 - 2007A Levels: Biology, Critical Thinking, History, Government and Politics at B - C grades

AS Level:Mathematics - B

GCSEs: 9 GCSEs at A* - B grades including English and Mathematics

24 Kew Crescent • Sutton • Surrey • SM3 9RTT: 02086443718

M: 07952306129E: [email protected]

LUSH Spa Kingston: Trainee ManagerNov 2013 - Jun 2015 Oct 2011 - Jun 2012

IMCD UK: Commercial Operations RepresentativeJun 2012 - Nov 2013

Experience:

St Oswald’s Pre-School: Pre-School Assistant2005 - 2012

SCOLA: 2012AS Level:Graphic Communication - B

Responsibility for all areas of staff and stock management together with store and spa administration. Maintaining and building business drivers and excellent customer service. Three months as main management in absence of a permenant manager. Ensuring standards were maintained to the highest level.Exceptionallyaccurateandefficientcashhandlingandbankingskills.

First point of contact for customers, suppliers and external staff. Order processing, handling queries and developing relationships. Logistics of ensuring orders arrive on time, material is available, liaising with warehouse and delivery teams. Supporting colleagues and account managers during busy times.

Ensuring children are able to learn through play in a good environment. Liaisingwithparentsondevelopment.Maintainingconfidentialityandkeepingchild protection as high priority.

Skills:

A lively and engaging person with management and administrative experience. Superb communication and training skills which have been used to recruit, train and coach a team to achieve targets and beat their KPIs. Enjoy engaging with the public in dynamic environments and always work my hardest for team success.

• Customer Service: worked in customer focused businesses with high standards and an emphasis on solution focused approach to queries.

• Retail Management: experience in recruitment, training and people management. Knowledge of a range of software including Remote Stock Management, Sales Analysis, Point of Sale and Booking/Reservation. Clear understanding of KPIs and P&L management including budgeting and managing staff costs.

• Communication: excellent written and verbal communication. Impeccabletelephonemanner.Confidentinpublicfacingroles.

• Organisation and Administration: good at prioritising and managing workload. Able to multitask and work to varying deadlines. Experienced withallMSOfficeprogrammes,someknowledgeofAdobeCreativeSuite,particularly Illustrator. Familiar with Qlikview and able to monitor areas of business development.

• Visual Merchandise: Experienced visual merchandiser with a strong background supporting brand and merchandising standards both in store and at external events.

Profile:

Interests:• Event Production: I have been involved in the organisation of events

for LUSH and Actually Rather Good Ltd. This often involves assisting in all areas including preparation and organisation of the events, designing promotional material and visual merchandising, set up/ take down, front of house, stewarding and hospitality roles. Similarly I have recently started volunteering for the 2015 You Me Bum Bum Train production.

• Graphic Design: I enjoy art and design and have taken life drawing and graphic design classes to improve my skills. I have been able to use these skills to design material for events and other projects.

• Comedy: I enjoy watching live comedy, particularly sketch comedy and am lucky enough to have attended the Edinburgh Fringe Festival over the last few years.

British Red Cross: April 2015Emergency First Aid at Work

Training:

Chubb: September 2012Fire Warden Training

References available upon request