Curriculum Vitae

CAREER OBJECTIVE To use efficiently my technical skills, problem solving abilities and my strong willingness to succeed to enhance organizations customer services and achieve business goals.

CAREER SUMMARY ITIL V3 Certified with L2 support skills on multi-customer Linux/Oracle platform, with good incidents and problems management abilities, with more than 4 years of experience on Database installation, configuration and monitoring.

Personal information

Name Akram DRIDI

Address 185, street Salaheddine Ayoubi, 7003, Bizerta, TUNISIA

Telephone 00216 22 816 534

E-mail dri.akram@gmail.com

Nationality Tunisian

Date of birth 13th, October 1984

Gender Male

Status Married

Desired employment / Occupational field

Systems & Operations Analyst

Work experience

Period

Since march 2013

Employer HR Access solutions International

Type of business Human resources solutions development and consulting

Position held

IT-outsourcing specialist

Team

Systems and Operations (SYSOPS)

Main activities and responsibilities

Day-to-day tasks:

o HR Access environments management (HRA services and applications)

o UNIX and Windows systems administration (users, processes, disk space, memory...)

o Oracle/SQL Server DB administration (Installations, configuration, customizing, maintenance...)

o DB and Application backup and restoration ( RMAN, SHELL scripts) o Application deployment (Web applications on Tomcat & WAS)

o Change management assessment, planning and implementation o Application monitoring (hyperic, cloud monitoring) o Systems supervision (hyperic, SHELL scripts) o Incidents and problems management (ITIL processes) o Participating to platform stabilization o Technical customer support o Providing support to development and validation teams all along the

project o Providing assistance to the customer after the installation o Contributing to the transition from project to support o Technical documents writing (procedures, technical guides,

handovers ) o Contributing to knowledge sharing between development and project

teams o Interfacing with Technical Leader to audit/define/build the necessary

technical coaching of the more junior team members Occasional tasks:

o HR Access environments installations MEA customers(prerequisites validation, DB installation, application installation, technical and functional testing, reporting)

o HR Access environments duplication MEA customers (prepare destination environment, cloning environments, enabling load balancing and replication )

o Maintenance intervention ( platform stability enhancement, patch installation, problem solving ...)

o Presenting proposals to clients o Working closely with developers to ensure technical compatibility and

user satisfaction o Training sessions for HR Access people & customers (technical

workshop about solution architecture and environments maintenance)

Period From May 2011 to February 2013

Employer HR Access solutions International

Type of business Human resources solutions development and consulting

Position held

Systems and Operations Analyst

Team

Systems and Operations (SYSOPS)

Main activities and responsibilities

o Analyse/validate Outsourcing platform requirements o Provide requirements to customers and help for their integration o Install new HR Access environments on client site o Provide post installation support for customers o Analyse Outsourcing platform issues o Provide workaround/ permanent solutions o Test and validate solutions o Enhance platform stability o Manage incidents when occurring: analyse, assign roles, escalate,

communicate, report , capitalize

o Prepare reports by collecting, analysing, and summarizing information o Maintain technical knowledge by attending/animating educational

workshops and by writing technical documents o Prepare and execute test plan for the user acceptance testing and post

production validation

Period From August 2009 to April 2011

Employer HR Access solutions International

Type of business Human resources solutions development and consulting

Position held

IT-Outsourcing consultant

Team

Production Support Group (PSG)

Main activities and responsibilities

o Manage HR Access environments : start/stop services, troubleshooting on issues causes, fix issues, write processes

o Duplicate HR Access environments o Manage Oracle database : installation, instance maintenance, resolve

issues, backup, restore o Monitor applications and services o Execute functional and technical tests o Manage users access (systems and applications)

Projects and missions

January 2010 Contribution to the Outsourcing Access Management project

February 2010 Analysis and capacity review of the 2nd phase of the outsourcing platform

March 2010 Implementation of the 2nd phase of the outsourcing platform (Linux, Oracle, WebSphere)

Preparation and execution of the technical and functional test book (Hra Suite 7)

May 2010 Contribution on the SAS70 audit for the outsourcing platform

June 2010 First Intuitive Query deployment Customer 3 Suisses

July 2010 implementation of LDAP replication between production servers (OpenDS + Linux)

Development of LDAP replication scripts (enabling, disabling, configuration: OpenDS + Linux)

August 2010 Implementing of a massive data management tool (Jscape + sharpload)

January 2011 Installation of new enhancement patches delivered by R&D

March 2011 VPN access administration (Juniper)

June 2011 HRa Suite 7 installation, customer: magasin Gnral Tunisia, technical environment : Windows 2008 + Oracle 10g

October 2011 HRa Suite 7 installation, customer: Total Gabon, technical environment : Windows 2008 + Oracle 10g

November 2011 Environment duplication, customer: Carrefour Tunisia, technical environment : Windows 2003 + Oracle 10g

February 2012 HRa Suite 7 installation, , customer: Groupe Alliances Morocco, technical environment : Windows 2003 + SQL Server 2005

MPS environments migration from London site to Paris site, technical environment : Linux + oracle 10g

April 2012 HRa Suite 7 installation, customer: NABC Morocco, partner: RH Net

Morocco, technical environment : Windows 2008 + Oracle 10g

HRa Suite 7 installation, customer: G4S Morocco, partner: IB Maroc, technical environment : Windows 2008 + SQL Server 2008

May 2012 First HRa Suite 9 installation, customer: CIH Morocco, technical environment : AIX 6 + Oracle 10g

Technical training session for CIH Morocco

Environment management workshop for CIH Morocco

July 2012 Preparing and implementing the production environment for Maroc telecom, technical environment : Linux + Oracle 10g + websphere

November 2012 HR Access technical migration (windows 2008 32 bits to windows 2008 64 bits),

customer: Oxia Tunisia, technical environment : Windows 2008 + SQL Server 2008

December 2012 HRa Suite 7 release upgrade, customer: UFI Group Tunisia, technical environment:

Windows 2008 + Oracle 10g

January 2013 to July 2013 HRa Suite 7 release upgrade for all outsourcing customers

Web application servers migration from WebSphere to Tomcat for all outsourcing customers

January 2013 HRa Suite 7 environment duplication, customer : British Gaz tunisia, technical environment : Windows 2008 + SQL Server 2008

February 2013 HR Access technical migration (windows 2008 32 bits to windows 2008 64 bits),

customer: Fribourg State Switzerland, technical environment : Windows 2008 + SQL Server 2008

March 2013 HRa Suite 9 installation, customer: ENDA Inter Arabe Tunisia, technical

environment : Windows 2008 + SQL Server 2008 First HRa Suite 9 installation with Arabic language, customer: Eastern

Company Egypt, technical environment : Linux + Oracle 11g Contribution to the Outsourcing Platform Stabilization Project

April 2013 HRa Suite 9 installation, customer: STIAL Group Tunisia, technical

environment : Windows 2008 + SQL Server 2008 HRa Suite 9 environment duplication, customer: Eastern Company

Egypt, technical environment : Linux + Oracle 11g

HRa Suite 9 environment duplication, customer: ONATEL Burkinafasso , technical environment : Windows 2008 + SQL Server 2008

May 2013 HRa Suite 9 installation, customer:NAIZAK Global Engineering Systems KSA, technical environment : Windows 2008 + SQL Server 2008

July 2013 HR Access V5 release upgrade, customer Lilly France, technical environment : Linux + Oracle 10

September 2013 HRa Suite 7 environment duplication, customer: Cimenterie Nfidha Tunisia, partner: HP Spain , technical environment : Windows 2008 + SQL Server 2008

HRa Suite 9 installation, customer Cap Gemini Morocco, technical environment : Windows 2008 + SQL Server 2008

HR Access technical migration (windows 2000 to windows 2003), customer: Sanofi Aventis Morocco, technical environment : Windows + Oracle 8i

Elaborate, with the CNSS Maroc team, a Disaster Recovery Plan process and advise about best practices for best performance

October 2013 Contribution to DRP test for outsourcing platform (prerequisite, planning,

configuration, execution)

January 2014 HRa Suite 9 installation, customer: SNTL Maroc, technical environment : HP-UX + Oracle 11g

February 2014

HRa Suite 9 installation, customer: SOGARA Gabon, technical environment : Windows Server 2008 + SQL Server 2008 R2

April 2014

HR Access technical migration (AIX to RHE Linux), customer : ONERA France

Professional Trainings

June 2010 Linux Shell scripting: Smart Future- Tunisia

December 2010 Managing Oracle under Linux: Oradist Tunisia

March 2012 ITIL V3 Foundation Certification: Advancia Tunisia

June 2012 Tomcat administration: Smart Future- Tunisia

December 2013 Oracle Database 11g: Administration Workshop II Release 2: ORADIST Tunisia

Skills and competences

Operating systems Redhat Linux 4,5 and 6, AIX 5 and 6, HP-UX 11, Windows 2000, 2003, 2005, Server 2008 and 2008 R2

Programming languages C/C++, JAVA/J2EE, Pascal, Shell, Maple, VB,VB .NET, HTML, XML, Assembler, MIPS, PL/SQL

Databases

Oracle (8i, 9i, 10g, 11g) , SQL Server 2003, 2005 2008 and 2008 R2, MySQL, PostgreSQL

Networks TCP/IP, UDP, LAN, VPN, DHCP, DNS, IPv6

Tools and environments Webmin, Oracle SQL Plus, Entreprise Architect, Putty, Putty CM,, mRemote, Winscp, Filezilla Server/Client, MS Visual Studio 6, 2008, 2010, Eclipse, MyEclipse, Netbeans, JBuilder, MFC, JSF, QT3, Lotus notes, JXplorer, Jscape, WebSphere 6, Tomcat 5,6 and 7, JIRA, Drupal 7, UltraEdit-32

Organisational and non- Planning, time management, assigning priorities, pro-activity, deep analysis,

technical skills

flexibility, problem management, incident management, self-assessment, good listening, communication, technical documents writing, working under pressure, handling emergencies, positive attitude, high moral, team-work friendly

Education

Title of qualification awarded

Computer Sciences Engineer

Date June 2009

Principal subjects/occupational skills covered

Software development,java,j2ee,c,c++, Unix/Linux systems, SQL, oracle database administration, network management, signal processing

Name of organisation providing education

National School of Computer Sciences- TUNISIA

Diverse

Mother tongue Arabic

Other languages English, French

Other occupations Sports, travels, films, charity actions, speleology, painting

Driving licence Yes