Audrey Marlene ROBERTS

PERSONAL PROFILE

A conscientious and self motivated individual with great enthusiasm and determination to succeed. Hard working, reliable and eager to take on any challenge that comes my way. Friendly and good humoured whatever the circumstances

PERSONAL DETAILS

Audrey Roberts

Cascade Telephone 254 5616 Email audroberts71@hotmail.com Date of Birth 26.11.71 Nationality Seychelloise

QUALIFICATIONS

Certificate in Offshore Corporate Services Certificate Offshore Corporate Services Level 1 Certificate in Assistant Cabin Manager Training Certificate in Leadership in Customer Service Diploma in Travel & Tourism Certificate in Travel Agency Adminstration Certificate Fares & Ticketing 1 & 2 Certificate World Destination 1 & 2 Certificate in Bookeeping Certificate in Word Processding

EDUCATION

Melbourne Commercial College 1991 Toorak College, Melbourne 1989 – 1990 Primary Education 1977 – 1987

EMPLOYMENT

October 2015 – todate Creole Travel Services

Sales Executive – Groups, Incentive & Cruise Ship

Responsibilities

- Management of emails- Bidding of Groups- Negotiating Rates - Invoicing - Cost Breakdown- Post Mortem- Event Planning and Management - Dealing with Tour Operators- Attending to Groups Arrival - Oversee Group daily Services/Activities - Juniper input-

August 2014 – Sep 2015 Creole Travel Services

Dedicated Concierge – Voyageur du Monde

Responsibilities

- Management of Emails- Attending to client’s Special Request - Pre check their Arrival details- Reconfirm all guest services- Allocate a local telephone- Meet and Assist guest at the airport- 24hrs Service on the Phone

- Contact guests prior to their activities/departure to reconfirm timings

- Complete questionnaire at the end of each guests departure- Communicate feedback to Head Office in Paris-

December 2013 – Sep 2014 Creole Travel Services

Sales Executive – Groups, Incentive & Cruise Ship

Responsibilities

- Management of emails- Bidding of Groups- Negotiating Rates - Invoicing - Cost Breakdown- Post Mortem- Event Planning and Management - Dealing with Tour Operators- Attending to Groups Arrival - Oversee Group daily Services/Activities - Juniper input-

May 2012 – Nov. 2013 Seychelles Tourism Board

Senior Events Cordinator

Chaperone to the Miss Seychelles

Responsibilities

- Email Management- Work with the National Events Calender- Attend Meeting to discuss National Events - Events Planning and Management- Negotiate with Sponsors - Organise National Events - Train and Groom Miss Seychelles to participate in Miss World- Accompany Miss Seychelles to the Miss World Beauty Pagent

- Organise Charitable Events

Air Seychelles

Nov 2011 –Feb 2012 Assistant Cabin Manager

Responsibilities

- Conduct briefing before each flights (giving flight information to the crew)

- Assess Crew is conversant with Safety Procedure- Asses Crew is conversant with Administering First Aid- Supervise crew with Security and Onboard Equipment checks- Welcoming guests on Board- Delegate the service in the passenger economy cabin- Attend to passengers special request- Pre check special dietary meal on board- Performing the Safety Demonstration- Conduct appraisal on Trainees- Serving and Atttending to passengers needs - Supervising aircraft cabin- Monitor closing stock at end of flight, bars & amenities- Complete end of Flight Report - Conduct Debriefing at the end each flight -

Feb 1998 – Oct 2011 Junior Flight Attendant

Responsibilities

- Briefing before each flights (obtain flight information)- Conversant with Safety Procedure- Conversant with Administering First Aid- Security and Onboard Equipment checks- Ensure to pre check all meals, drinks etc

- Welcoming guests on Board- Performing the Safety Demonstration- Serving and Attending to passenger’s needs (administer first

aid)- Patrolling of aircraft cabin

Selling of Duty Free Goods

- Regular Cockpit Checks- Attend debriefing at the end flight

May 1996 – Feb 1998 Reservations Assistant, British Airways

Responsibilities

- Attend to clients flight reservation- Book clients flight and hotel- Issue passenger tickets- Monitor flight load- Check passenger dietary request prior to a flight and

reconfirm with local food handler- Attend to passenger’s special requirement diet, wheelchair,

medical- Work on the flight manifest- Pre check passenger seats- Monitor and issue passenger frequent flyer card- Attend to airport passenger service monitor the flight check in,

on departure upgrades ensure proper passenger service

October 1994 –April 1995 The Plantation Club

Assistant Guest Relation Manager

Responsibilities

- Welcoming Hotel Guests- Conducting Welcome Breifing- Assist with Hotel visit- Organise daily activies/programme for inhouse guests

- Organise wedding of inhouse guests- Attend/witness guests wedding- Attend to guests special needs – birthdays, wedding

anniversaries etc- Attend Management cockails with new arrival - Assist with Hotel visit

August 1991 – October 1994 Secretary to the Financial Controller

Responsibilities

- Filing- Attending to emails- Attending meetings and taking minutes- Drafting up of minutes and distribution - Drafting up of bank request (draft, money transfer & letter of

credit)

Computer skills

- Microsoft Word, Excel and Outlook- Gabriel (Airline Reservation System)- Juniper System

Hobbies & Interest

- Sports- Cooking

Languages

- English- French - Creole

Achievements

- National Record holder for backstroke - Top 5 finalist in the Miss Seychelles Beauty Pageant in 1993

Referees