Career Objective: To be able to share and utilize shared skills, abilities, technical, non-technical and related know-how toward accomplishment of tasks and dispensation of duties, responsibilities and services on areas pertaining to communications, human resources management, information and communications technology, project management, public management and other related fields of discipline and undertaking.

Core Qualifications

᛫ General Communications ᛫ Technical Writing᛫ Corporate and Commercial Writing᛫ Industrial Psychology᛫ Human Resources Management᛫ Administrative Management᛫ Industrial Relations & Organization Management᛫ Operations Research and

Management ᛫ Training Needs Analysis᛫ Risk Management and Analysis᛫ Guidance and Counseling᛫ Basic Industrial Engineering᛫ General Accounting Practices ᛫ Project Estimation Processes᛫ Systems Analysis᛫ Systems Testing᛫ Business Analysis ᛫ Familiarity with international

standardization concepts such as ISO and CMMI

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MELANIE M. CONSTANTINOCity Address: Unit 9A Tower 6 Woodsville Viverde Mansions Edison Avenue corner West Service Road Brgy. Merville, Parañaque CityEmail Address: constantinomelanie88@yahoo.com Mobile Numbers: 0999.844.6619/0929.451.0826

Professional Experience

Information Security Management Systems GroupManagement Information Systems DivisionZuellig Pharma Corporation (ZPC)Km. 14 West Service RoadSouth Superhighway corner Edison AvenueSun Valley, Parañaque City(Zuellig Pharma Corporation is an internationally-known distribution entity specializing in the fulfillment of operational distribution needs, and support of local and international pharmaceutical companies. It has greatly evolved into a total solutions specialist, and conducts logistical and distribution tasks through innovative, customized and high-value services as it effectively and efficiently plays its role in the value chain of life saving and preventive healthcare programs in the Philippines.)

Information Security Management Systems (ISMS) Document Administrator (February 12, 2016 – Present)

Reporting directly to the ERP and Corporate Systems Manager, and indirectly to the IT Infrastructure Manager concurrently designated as ZPC Information Security Officer, primary task of the position involve the following:

a. Ensure that ZPC’s Information Security Management System (ISMS) is properly managed, controlled and issued according to established documented procedures.

b. Ensure timely revision, review and/or preparation and issuance of required documentation related to ISMS.

c. Ensure proper control and approval of applicable documents for adequacy prior to use.

d. Assist in the conceptualization, design, editing, finalization and monitoring of vital MIS Division policies, procedures manuals, user’s manuals, system implementing guidelines, administrative policies and guidelines and other forms of technical and non-technical documentations not yet included in the roster of ISMS-compliant documents.

ERP Technical Support and Reports Validation GroupManagement Information Systems Division

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Zuellig Pharma Corporation (ZPC)Km. 14 West Service RoadSouth Superhighway corner Edison AvenueSun Valley, Parañaque City(Zuellig Pharma Corporation is an internationally-known distribution entity specializing in the fulfilment of operational distribution needs, and support of local and international pharmaceutical companies. It has greatly evolved into a total solutions specialist, and conducts logistical and distribution tasks through innovative, customized and high-value services as it effectively and efficiently plays its role in the value chain of life saving and preventive healthcare programs in the Philippines.)

ERP & Reports Validation/Corporate Systems Analyst (February 16, 2015 – July 26, 2016)

Currently assigned to the ERP Technical Support and Reports Validation Group, primary task being performed focuses on rendering technical, physical and analytical support to activities and projects geared towards fulfillment of operational processes utilizing Zuellig Pharma Corporation’s automated distribution system. Daily activities involve the conduct of system testing, assessment of system response to programmed E2E scheduled interface activities, conduct of testing and validation of system-generated responses to E2E and SAP, conceptualization of training modules for Commercial Goods and Clinical Trial Materials utilization, performance of ASN Reprocessing and Monitoring tasks. Also performed other tasks, activities and rendered support services in exigency of situations concerning E2E and SAP.

For the Corporate Systems aspect, part of the duties and responsibilities currently undertaken involve the conceptualization, design, editing, finalization and monitoring of vital Zuellig Pharma Corporation (ZPC)/MIS Division policies, procedures manuals, user’s manuals, system implementing guidelines, administrative policies and guidelines and other forms of technical and non-technical documentations. Among such samples of critical documentation samples are the MIS Business Continuity Plan (BCP) and the Information Security Management Systems (ISMS) – compliant documents. This forms part of Zuellig Pharma’s compliance to ISO certification requirements. Other similar tasks performed geared towards ISO certification plans include the updating of Information Security guidelines, monitoring of Divisional Levels of Authority (DLA) guidelines and documentation of other SAP tests and activities.

Project Management Office (PMO)CAI-STA Philippines, Inc.

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3rd Floor One World Square BuildingNo. 10 Upper McKinley Road, McKinley Town CenterFort Bonifacio, Taguig City(CAI-STA Philippines, Inc. is a joint venture between US-based company Computer Aid, Inc. and Local company SofTech Advantage, Inc. CAI-STA was formed to further service its growing demands for better Information Technology services to Fortune 500 companies and government agencies across the United States and Europe. It is a part of Solution Delivery Centers established by Computer Aid, Inc. in order to provide world-class, value-added IT solutions to clients.)

DOCUMENTATION SPECIALIST II (July 1, 2013 – September 5, 2014)Assigned to the Project Management Office (PMO) group, primary task

performed was focused on the conceptualization of technical (high level and low level) documents that complimented the various software applications and solutions developed by the company’s in-house programmers and developers to various clients in the Philippines. The output generated by such need stated by the client must significantly bear the company’s standards of excellence on the following areas – order, clarity, conciseness, style, terminology and standardization of all material content for all software applications and solutions.

Upon completion and approval of technical documents, the conduct of training to employees of company clients follows. Ample focus is given to training attendees’ familiarity and adeptness in using the newly-created software application/solution vis-à-vis performance of organizational operations using highly automated processes and concepts.

Was also tasked in the creation of plans and programs for the company on areas such as Document Management Systems (DMS), Enterprise Management Systems (EMS), International Organization for Standardization (ISO) and Capability Maturity Model Integration (CMMI) compliance. Among the projects given for creations of technical documentation were the Online BIR Income Tax Return Forms, the BIR Excise Tax Return Forms for Alcohol and Tobacco Products, high level and low level documents for the Philippine Electricity Market Corporation (PEMC) of the Department of Energy (DOE).

Service Delivery GroupIL&FS Technologies Philippines, Inc.

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2nd Floor IMC BuildingLRA CompoundEast Avenue corner NIA RoadDiliman, Quezon City(IL&FS Technologies is an international Information Technology solutions provider currently responsible for the computerization of the overall operations of the Land Registration Authority (LRA) in its Central, Regional and Satellite offices nationwide. It is mainly involved in computerizing the whole land registration and titling process, institution of Geographic Information Systems applications into indexing of geologic mapping surveys, and placement of automated systems into the departmental operations of the LRA Central Office and Registry of Deeds offices).

SYSTEMS ANALYST & TRAINER/TECHNICAL WRITER (February 19, 2011 – May 6, 2013)

As a member of the Service Delivery Group, primary task assigned was basically anchored upon continuous analysis of operating systems and associated subsystems of ongoing projects, together with projects contained in the pipeline. Provision of system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems comprised part of the assigned task. The identification of alternatives for optimizing computer resources was one main goal necessitating high level results for analysis undertaken on a daily basis. Related tasks are identified below:

1. Collected information to analyze and evaluate existing or proposed systems.2. Conducted research, plans, installation, configuration, troubleshooting,

maintenance and upgrade of operating systems.3. Conducted related research, plans on specified hardware and software interfaces

with the operating system. 4. Analyzed and evaluated current or proposed business procedures or problems to

define data processing needs such as the use of Geographic Information System) GIS, Enterprise Management System (EMS) among others for land registration.

5. Assisted in troubleshooting and resolution of hardware, software and connectivity problems, including user access and component configuration.

6. Selected among authorized procedures and provides necessary assistance when guidelines are found to be inadequate, significant deviations are proposed, or when unexpected problems arise.

7. Recorded and maintained hardware and software inventories, site and/or server licensing, and user access and security.

8. Assisted in the installation, configuration, and upgrade of desktop hardware and peripherals which include network cards, printers, modems, mice and add-in boards.

9. Worked with other technical staff in other capacities such as networking to ensure connectivity and compatibility between systems.

10.Formulated, recommended and maintained systems documentation.

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11.Conducted technical research on system upgrades to determine feasibility, cost, time required, and compatibility with current system.

12.Maintained high level confidentiality with regard to the information being processed, stored or accessed by the network.

13.Documented system problems and resolutions for future reference.14.Documented all business processes for all systems and assist all departments in

analyzing identified requirements. 15.Coordinated with various Project Managers to escalate issues, if required, and

prepare all agendas for various meetings. 16.Evaluated all prototype solutions for all business units and provide an effective

interface and coordinate with various business units to provide optimal service levels and develop and maintain effective relationships with all business units.

17.Monitored and validated all functions and ensure compliance to all system specification and maintain knowledge on all databases and file systems to provide support to all applications.

18.Administered and ensured compliance to all Software Development Life Cycle (SDLC) methodology and design all project proposals and prepare all resource plans and perform all quality assurance tests on all project deliverables.

19.Administered and performed random tests on various off the shelf product to ensure effectiveness and monitor it for all business requirements.

20.Monitored and performed review on all application software releases and prepare schedule for all implementations and documents all end user requirements according to establish processes.

21.Performed constant research, writing, editing and proofreading of complex technical data.

SYSTEMS TRAINER/IT SUPPORT STAFF (June 15, 2009 – February 18, 2011)

Responsible for the conduct of initial training to offsite personnel of the Client in terms of familiarization with basic computer processes, knowledge of computer applications that shall be utilized for onsite operations, monitoring of personnel status in terms of adeptness in usage of prescribed application.

Additional responsibilities included preparation of daily reportorial requirements on functional status of system, capability of assigned workstations to absorb increasing sizes of information fed into the site server, technical and non-technical issues and concerns raised by onsite personnel, and other related matters.

Research and Documentation BranchOffice of the Secretary Joint Staff, Armed Forces of the PhilippinesGeneral Headquarters, Camp General Emilio Aguinaldo

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Quezon City, Philippines(The Armed Forces of the Philippines’ support body for all communications and documentation needs of the organization’s top three officials: Chief of Staff, AFP; Vice Chief of Staff, AFP and the Deputy Chief of Staff, AFP. General functions of the office include research analysis and documentation, operations, administrative and protocol tasks.)

RESEARCH CONSULTANT AND INFORMATION OFFICER 1(2006 – 2008)

As part of the RDB Branch, primary duties of the said position include the preparation of speeches, messages, talking points, letters and other related forms of communication and documentation. Primary focus of tasks is centered on the preparation and analysis of data and other relevant information to be utilized for the formulation of talking points. The core content of these completed talking points is centered on national and international foreign relations, bilateral, strategic and defense ties, the AFP’s specific stand on matters of security and defense, as well as organizational development and issues of functional commands and units.

Relatedly, the preparation of the core content for various awards and citations given by the AFP to military and civilian personnel and other notable recipients is also included in the scope of duties. The conceptualization of Tour-of-Duty-Reports also comprises part of the responsibilities assigned. Through this specific report, the determined recipient’s specific accomplishments and contributions to the AFP is gathered from various Joint Staff offices, and converted into meaningful and comprehensive form highlighting the achievements pitched in by the said figure for the whole duration of his tenure. The end-product of this report is then presented upon a determined retirement/relinquishment date.

Wack-Wack Golf and Country Club (Sta. Elena Maintenance Project, Philippines)(One of the country’s premiere golf and country clubs catering to the A-B strata of private and government executives and other golf enthusiasts)

ADMINISTRATIVE MANAGER (2005 – 2006)

Generally involved in the accomplishment of administrative works in order to enable the personnel assigned to maintain the abovementioned recreation facility to function at its optimum level, taking into careful consideration the benefits and other related emoluments due them as per mandated corporate, national labor and government standards and regulations are concerned.

Leighton Contractors (Asia) Limited (North Luzon Expressway Project, Philippines)

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(The triumvirate Australian-European-Filipino general contractor mainly responsible for the rehabilitation, reconstruction and maintenance of the 84-kilometer North Luzon Expressway Project)

COMMUNITY LIAISON OFFICER (2004 – 2005)

Formulated and successfully enforced a Public Information Program meant to encourage meaningful participation of the Northern Luzon Expressway Project’s general and subcontractors and stakeholders alongside officials and representatives of provincial-regional and national government levels (such as Barangay Council members, Municipal Mayors and Congressional Representatives). Through this partnership, a beneficial exchange has been forged and currently kept in a proactive position. The execution of the information program maintained at a realistic, comprehensible and efficient level and scope has effectively deterred any probable development or existence of misconceptions or ill feelings generated by the progress and completion of the 84-kilometer project.

Being a venture highly dependent upon internationally-accepted standards of highway engineering and road construction, environmental health and safety practices and utilization of state-of-the-art electronics and communications implements, part of the duties and responsibilities associated with the above stated position include the following:

Assisted the Project Environmental Engineer in the collection and testing of soil, water and air samples in compliance to national government parameters and regulations.

The periodic testing of smoke emissions, solid and liquid effluents emitted by foreign and local assisting subcontractors in compliance to national anti-pollution regulations.

The scheduled conduct of visits to areas directly affected by the project to determine existence of possible problems or related concerns brought about by various phases of the project, directly or indirectly affecting the livelihood or normal living conditions of citizens situated near each project area sector.

Secure necessary government-issued operational permits indicating the project’s capability to successfully comply with mandated project regulations without compromising normal levels of operation.

Similarly responsible for the effective and efficient maintenance and enforcement of the project’s Morale, Welfare and Recreation Program for project employees. Such undertaking involves the quarterly preparation of the company newsletter, conceptualization of information leaflets and flyers given to project personnel and the general public stating the project’s level of progress, information kits for participants of educational tours and project site visits.

Maintained close coordination with counterpart officials assigned both at the Manila Head Office and at the Hong Kong Headquarters.

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Provision of support and documentation assistance to expatriates whenever necessary.

TRAINING MATERIALS DEVELOPER (2002 – 2003)

Responsible for conceptualizing, designing and producing training materials primarily concentrating on three (3) general areas of concentration:

Work Ethics Industrial Engineering Practices/Operational System Processes Design and

Application Human Behavior Development at the Workplace

Hitachi Computer Products (Asia) Corporation(The Hitachi group of companies technological and manufacturing arm in the Philippines strategically located at one of the Southern Tagalog region’s economic processing zones. The corporation is mainly involved in the production of hard disk drives, magnetic heads, the region’s initial batch of hand-held laptop computers and data storage processes.)

EMPLOYEE RELATIONS OFFICER (1999 – 2002)

As the Employee Relations Officer of a Japanese manufacturing corporation, the primary duties and responsibilities expected of the position were:

Prevent the formation of a company labor union Assure the corporation’s Filipino Department Managers and resident Japanese

advisers that all work-force members are equally satisfied with provided employee benefits and other related emoluments.

Being the direct mediator between top, middle management officials and rank and file workforce members, the position entailed the supervision of two groups, both functioning in a direct and indirect capacity respectively – the Employee Relations (ER) group comprised of five (5) analysts under direct supervision and a conglomeration of committee members comprised of one hundred twenty (120) personnel from various departments under indirect supervision. As a result of this, the roster of functions assigned under this specific position involved the following:

Plan and implement employee-related activities and programs. Oversee the general operation and function of the Employee Relations Section. Head and steer the Hitachi Computer Products (Asia) Corporation (HICAP)

Family Council, together with its sub-committees such as the Shuttle Bus

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Committee, Canteen Committee, Hitachi Outreach Program (HOP) and the Sports and Recreation Committee.

Manage all internal and external Public Relations matters, communications programs and activities (i.e. the Tanglaw Newsletter, company brochures, student and customer plant visits, etc.)

Organize committees and plan for company activities such as sportsfests, summer outings, Christmas Party, etc.

Conduct daily visits to production areas and gather feedbacks, concerns, problems and suggestions from employees.

Consolidate and analyze results of production visits and one-on-one dialogues with rank and file employees, and provide necessary plans and mechanisms for such prior to forwarding to concerned departments.

Coordinate the holding of the “Lunch/Dinner with the President” activity. Ensure that the Human Resources Information System (HRIS) desk functions

efficiently and effectively in handling general employee concerns and executing prescribed management responses to such concerns.

Perform the main tasks expected of the Secretariat of the Core Committee Group and the Supervisors’ Circle, providing necessary support during meetings and in facilitating concerns.

Provide necessary guidance and/or supervision of activities requiring close coordination by the Administration.

Perform other duties and responsibilities as maybe required by management

Crown Simplimatic Pty., Limited/Ortman & Herbst Manila Branch Office(Philippines)(A foreign company involved in the manufacture/fabrication, installation and maintenance of high-end bottling machineries and equipment, having its headquarters for the Asia-Pacific region located in Australia)

ADMINISTRATIVE OFFICER (1998 – 1999)

The main duties expected of the position delved on the supervision, control and implementation of various activities relative to personnel, office service and building maintenance. Handled all personnel-related matters (recruitment, selection and hiring, preparation of appointment papers, performance evaluation, recording and documentation of leave requests/privileges/credits, SSS/Pag-ibig loans and contributions, maintenance of regular and contractual employees’ 201 files, preparation of payroll, etc.) Sets and enforces guidelines on the following areas:

Supplies, materials and equipment requests-canvassing-purchases-rentals and issuance.

Enforcement of efficient storage procedures of all company assets Conducts periodic inventory of all supplies, materials and equipment Enforces realistic and feasible maintenance and repair programs for all office

equipment, furniture and fixtures, and company vehicles.

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Observes prompt registration-issuance and/or renewal of insurance policies and permits of all company vehicles.

Monitors the issuance and/or renewal of policies or contracts of office buildings or other rented storage and holding facilities.

Processing of payment of office-services related bills (equipment rentals, water and power consumption charges, lease contracts, communications equipment usage, etc.)

Travel arrangements/requirements of all company personnel Additional manpower hiring and/or complementation and deployment as per

project specification.

Technical Education and Skills Development Authority(The government’s functional arm in the conduct and dispensation of technical/non-technical and vocational skills training. Particular office involved here is located at the regional level)

PROGRAM DEVELOPMENT ASSISTANT (1995 – 1997)

As a member of the Technical Services Division, position held was responsible for the development of new and highly effective skills and livelihood training programs designed to meet the needs of in-school-youth (ISY), out-of-school youth (OSY) and workers involved in both technical and non-technical vocational trades within the region, as well as the construction of Human Resources Development-related programs like those in Values Development, Training Needs Analysis and Organizational Development. Conducts research work on various needs of certain local and foreign-assisted firms regarding industry needs with main concentration on the region’s special economic zone and nearby localities (manpower needs, factors attributed to specified needs, critical skills involving short-medium-long term operational plans) . Assists in the formulation and distribution of questionnaires related to manpower skills training and complementation. Review TCS proposals (requirements, costing and reimbursement aspect) in relation to ongoing programs.

Conducts guidance (career awareness, training motivation sessions, job induction) and skills training services whenever the need arises. Assisted in the technical and ocular inspection of livelihood and apprenticeship training programs being conducted at various local and foreign-assisted firms and municipalities, as well as those partly coordinated by civic groups.

CLERK II (1995)

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Acting in the capacity of the assigned post, the main duties and responsibilities involved covered the following:

Safekeeping of trade testing materials (test packages, answer keys, certificates, etc.)

Maintenance of trade testing materials (testing the validity/reliability of certain test package contents/answer patterns and designs).

Conducts skills testing services along various areas (Computer Operations, Data Encoding, Industrial Sewing Machine Operation, Dressmaking, Consumer Electronics Mechanics).

National Food Authority(The government’s functional arm in terms of provision of rice produce, and the enforcement of sound and efficient measures geared towards the equal distribution of rice stocks, with the particular office’s prime area of operation covering the provincial level.)

PROPERTY CLERK (1994)

As Property Clerk of the NFA Provincial Office, main duties and responsibilities expected of the position involved the safekeeping of materials, equipment and supplies of the whole office. Generally assisted the Provincial Supply Officer in the monthly preparation of reports concerning basic acquisition, issuance of field and general office operational supplies and implements, and the maintenance of said items in the provincial and depot warehouses. Responsible also in utilizing basic accounting and auditing procedures in the preparation of said reports in order to determine if existing policies and standards observed by the provincial offices and relayed down to select area depots are normally followed and in conformance to prescribed national government accounting and auditing rules and regulations.

Chic Centre Corporation-Bobbie Cosmetics Products Line(The Gokongwei Corporation’s manufacturing arm involved in the beauty and wellness sector. Prime focus of the company’s operation is on the manufacture of affordable yet high-quality beauty and cosmetic products, distributed primarily at select commercial establishments through institutional sales and similarly through a select group of area sales personnel using the direct-selling method of product distribution.)

DEPOT CASHIER/SECRETARY (1992 – 1993)

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Generally assigned as Cashier and Depot Secretary of Bobbie Cosmetics – San Fernando, Pampanga Branch, was mainly responsible for receiving payments remitted by dealers and safekeeping of the depot’s finances. Other duties include the preparation of vital reports, the conduct of performance monitoring for each sales force member, composition of routine correspondence, updating of accounting and inventory reports involving Sales-Stock Movement, administrative matters, personnel and sales force (individual and group) performance, general accounting reports to be submitted to head office, construction of promotional materials and visual aids/kits for sales, recruitment and other company operations-related programs.

Education

Master in Public ManagementUniversity of the Philippines Open University

(6 units completed)

Master in Industrial Management and EngineeringPenn Foster University Distance Learning Program

(6 units completed)

Industrial Engineering TechnologyInternational Correspondence School

(completed)

A.B. Industrial PsychologyHoly Angel University

(completed)

Two-Year Junior Secretarial CourseHoly Angel University

(completed)

One-Year Hotel and Restaurant ManagementSt. Scholastica’s College, Manila

(completed)

Award and Citation

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Nominated for Best ColumnistFourth Holy Angel University Literary Awards

WinnerEmerito de Jesus Prize for Best Opinion Piece

1990 Pampanga Press Club and Jose Luna Castro Award of

Excellence in College Journalism

Seminars Attended

Seminar on Capability Maturity Model IL&FS Technologies Philippines, Inc.Index (CMMI) Methodology Quezon City

04 – 24 June 2012

Seminar on Information Technology IL&FS Technologies Philippines, Inc.(I.T.) Security Quezon City

15 March 2012

Seminar on Anti-Sexual PEZA-FIDAHarassment Toyota Motor Phils., Inc

Toyota Sta. Rosa ComplexSta. Rosa, Laguna19 August 2000

ISO 9002 Education ISO Education CommitteeHICAP Storage and Retrieval Division (STR)Ibaraki Prefecture, Japan20 July 2000

Clean Room Technology ISO Education CommitteeHICAP Storage and Retrieval Division (STR)Ibaraki Prefecture, Japan19 July 2000

Basics of Electrostatic Discharge ISO Education CommitteeHICAP Storage and Retrieval Division (STR)Ibaraki Prefecture, Japan18 July 2000

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Contamination and Outgas ISO Education Committee Control HICAP Storage and Retrieval

Division (STR)Ibaraki Prefecture, Japan17 July 2000

HDD Theory of Application ISO Education Committee HICAP Storage and Retrieval

Division (STR)Ibaraki Prefecture, Japan17 July 2000

Environmental Management EMS Education Committee System Division (STR)

Ibaraki Prefecture, Japan12 July 2000

ISO 14001 Education EMS Education Committee Division (STR)

Ibaraki Prefecture, Japan12 July 2000

United Nations Development UNDP Bangladesh Group Programme (UNDP) Eduardo Aboitiz DevelopmentalFieldworker Seminar Studies Center

Lopez Jaena St., Cebu City29 to 30 April 1997

Youth Forum on APEC Youth for Asia-Pacific CooperationInstitute of Social OrderAteneo de Manila UniversityQuezon City22 to 23 August 1996

Training Needs Analysis Vision Power ConsultancyTESDA-IVTD22 to 26 April 1996

Character References

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1. Mrs. Remedios VillanuevaFounding Community Elder/Businesswoman/Civic Leader/PhilanthropistSto. Rosario St., Angeles CityMobile Number: (0927) 302-5612

2. His Eminence Paciano Aniceto, D.D (Ret.)Former ArchbishopArchdiocese of San Fernando, PampangaMother of Good Counsel SeminaryCity of San Fernando, PampangaLandline Number: (045) 963-2253/961-3159

3. Mr. Franco MadlambayanVice President for OperationsClark Development Corporation (CDC) ClarkfieldAngeles City, Pampanga

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