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PERSONAL IDENTITY
Name : Jose Francisco Quiros Vargas
Date of Birth : Jan 18, 1989
Marital Status : Married
Address : Desamparados, San Jose
Email : [email protected]
Phones : 8303-6309
EDUCATIONAL BACKGROUND
Centro Cultural Costarricense, Norteamericano
San José, San Pedro 2008.
Completed: English Now Program
Completed: TOEIC Listening and Reading
CISCO Networking Academy
Universidad de Costa Rica 2010.
Completed: IT Essentials PC Hardware and Software Program
Universidad Latina 2012
Science in Information Technology Pending Conclusion
WORK EXPERIENCE
Hewlett Packard Costa Rica S.A.
Heredia, Ultra Park 1, Building 1B
Feb 2012 to present
Technical Solutions Analyst (HPIT-PSS) Premier Department
Worked closely with management to prioritize business goals and information needs
Developed and implemented the most efficient and cost-effective solutions
Strong attention to detail in high-pressure situations
Work Directly with PREM employees: Sales Managers, Directors, CEO’S
Working closely with High upper management to resolved issues
Solid understanding of business practices with fundamental understanding of project
management methodology
Jose Francisco Quiros Vargas. Desamparados, San José Email: [email protected] Mobile Phone 83036309
Hewlett Packard Costa Rica S.A.
Heredia, Ultra Park 1, Building 1B
May 2011 to present
Technical Solutions Analyst (HPIT) department:
Implementation, support and inventory control of applications used
Developed and implemented the most efficient and cost-effective solutions
Evaluates system specifications for business requirements
Developed and prepared computer solutions
Worked closely with management to prioritize business goals and information needs
Excellent computer skills
Solid understanding of business practices with fundamental understanding of project
management methodology
Strong attention to detail in high-pressure situations
Fiserv Costa Rica
Heredia, Metro Free Zone, Building 1F
July 2009 to March 2011
Fiserv Premier Operations Department:
Introduction to Banking Modules (Deposits, Loans and other)
Financial industry experience
Knowledge in General Ledger for banking Solution
Processing Service Bank Solutions culture
Knowledge in End of Year Tax Reporting Software
Basic understanding of Microsoft Windows Server, including such functions as IIS and basic networking
Understanding of workstation operating systems
Knowledge of basic accounting
IBM iSeries basic experience (AS-400)
IBM DB2 experience on either the Power i or Microsoft server
Unisys A-series experience.
Phone etiquette Training
Support Protocol Training (Creating cases for clients and, escalation procedures)
Problem solving Training
Operations Training
Mar 2008 to July 2009
Fiserv IT Department:
Responsable for installing and navigating operating systems
Upgrade or replace Components
Perform Preventive maintenance and basic Troubleshooting
Apply Good Communications Skills and Professional behavior while working with costumers
ADDITIONAL INFORMATION
Skills:
Financial industry experience upto 2011 year Knowledge in End of Year Tax Reporting Software upto 2011 year Knowledge in General Ledger for banking Solution upto 2011 year Knowledge in Microsoft Office 2003, 2007,2010,2013
Expert in the following Operating systems: XP, Vista, Windows 7, Windows 8/8.1
Basic Knowledge of SQL
Ticket Handling and Documentation
Knowledge in Networks and structured cabling
Very strong English skills, both verbal and written Referencies: Ing.Minor Campos Artavia Cel. 88454394 Tel, 24401530 Ing. Franco Matamoros Militaru Cel. 88448270 Tel, 22365910
