QAZI JAVED KARIM GENERAL MANAGER AIR CARGO OPERATIONS

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Mobile: +8801755569746 (BD)+8801971592245 Email: qazijavedkarim@yahoo.comDOB: 17th October, 1962

Nationality: BangladeshiAddress:House-4A, Apt-A4, Road-13/A, Sector-6, Uttara, Dhaka-1230, Bangladesh

►Air Cargo Business Management ►Strategic Decision Making ►Admin & Operation Expertise

Developing ties with Management, Corporate Customers, Employees, Vendors and Other Airlines.

LEADERSHIP HIGHLIGHTS CAREER PROFILE

30+ Years Senior Executive Expertise

Excellence in Service-Centric &

Client Focused

Air Cargo Sales & Operation

Specialist

Excellence Public Relation Capability

Team Development & Lead of 50

staffs

Strong Yield Management

Client Acquisition & Development

Goods Management & Presentation

Business Development & Revenue

Growth

Market Segmentation & Program

Expansion

Comprehensive Need Analysis

► Accomplished and result-driven – General Manager with 30+ years of progressive experience in strategic cargo business and expertise in world class Airlines: Malaysian Airlines, Emirates Airlines, Singapore Airlines, Iraq Airlines in Bangladesh. Hands on capability to manage all aspect of reputed airlines for cargo operations, agent management, business development, competitive market positioning, delivering positive outcomes with strong and sustainable gain. Fosters productive partnerships with internal stakeholders, airlines and corporate clients, CAAB, Biman, Airport Authorities, resulting in the attainment of company goals.

► Noted for strong leadership, team building, and motivational training and coaching. Proactive with a total commitment to streamlining operations and controlling costs. Highly focused on values, corporate objectives, and strategic planning to directly impact the success, growth and profits of a business.

► Demonstrated ability to streamline cargo business operations that drive growth and increase sales & operation efficiency and bottom-line profit. Strong qualifications in developing and implementing admin controls and processes in addition to productivity improvements, and change management.

Computer Skills: Microsoft Office (Word, Excel, PowerPoint), Outlook express, Internet browsing & email. Language Skills: English, Hindi, Bangali, Urdu.

CAREER SUMMARY

General Manager, MASKargo (Malaysian Airlines Cargo) GSA, Jan, 2013 to till now.

Cargo Controller (Head of Cargo), Bangladesh Operations, Emirates Airline, from Aug, 2003 to Jan, 2013

Senior CargoExecutive, Bangladesh Operations, Emirates Airline, from Aug, 2000 to Aug, 2003

CargoSupervisor, Bangladesh Operations, Emirates Airline, from Aug, 1994 to Sep, 2000

Traffic Assistant, Bangladesh Operations, Emirate Airline, from June, 1989 to Sep, 1994

CargoSales- Representative, Bangladesh Operations, Singapore Airlines, from Oct, 1986 to May 1989

Cargo Supervisor-Sales & Operations, Bangladesh Operations, Iraqi Airways, from Oct, 1984 to Sep, 1986

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Overpowering in cargo sales and operations, excellence administration, key account management, process improvement and quality assurance, cost control, deploy pricing models and crisis management,

first-rate client services, team motivation& supervision and increase revenue.

EMPLOYMENT HISTORY

GENERAL MANAGER-AIR CARGO Operations Jan, 2013 to till now MASKargo(Malaysia Airlines Cargo)-GSA,

MASKargo is the premier air cargo carrier based in Malaysia, a subsidiary of Malaysia Airlines Berhad.

Recruited to define air cargo business strategy and framework for MASKargo to successfully run the cargo Sales

Operational activities for Bangladesh region and special cargo e.g. AVI, Perishable etc.

Key Responsibilities:

♦ Manage all aspect of the air cargo operation and company performance – to include full responsibility for export, import, administration, airport related function, commercial relationships in Bangladesh.

♦ Implementation of IATA rules, CAAB regulations, implementation of Maskargo’ objectives and regulations for the required cargo handling.

♦ Representing MASKargo in the various trade bodies like Customer (Cargo Agents), Ground Handling Agent (Biman), Bangladesh Freight Forwarders Association (BAFFA), Chambers of Commerce, National Board of Revenue (NBR), Dhaka Custom House.

♦ Ensure consistency in the cargo service standards.

♦ Finalization of tariff on cargo handling services in consultation with the user community like airlines,

freight forwarders, etc. ♦ Be customer focused, both internal and external customers. ♦ Identify charter opportunities in the field and work closely with Head Quarters Functional Managers to

move forward necessary implementation and operation. ♦ Assist CEO & Director-GSA and Area Manager- Bangladesh (MH) to set up proper annual cargo marketing

plan. ♦ Supervision of respective Duty Officers for documentation and cargo operation as per SOP. ♦ Identify opportunities for increasing sales coverage to increased yield and revenue. ♦ Exercise effective human resource management in terms of staff selections. ♦ Motivate and encourage frontline officers/supervisors to take customer friendly decisions as per SOP’s. ♦ SWOT analysis of the staff as per requirement for the necessary encouragement training and guidance.

CARGO CONTROLLER (HEAD OF CARGO) Aug,, 2003 to Jan, 2013 EmiratesAirline,

Emirates Airline is the largest airline in the Middle

East, operating over 3,300 flights per week from

Dubai.

Direct and manage all cargo operational activities while leading the team of operations staff deployed in shifts at the

Dhaka Airport, Cargo Terminals, in order to process and move cargo, courier and mail globally, on the Emirates network

while protecting and enhancing system-wide Cargo revenue generation objectives. Responsible for managing operational

efficiencies, optimizing both Passenger and Freighter capacity usage, conforming to safety, security standards and

maintaining schedule integrity, to provide the highest level of service quality standards on a 24/7 shift basis.

Key Responsibilities:

♦ Overall responsibilities of Bangladesh Operations for air cargo business.

♦ Identifying, developing and directing the implementation of business strategy.

♦ Cultivating the Emirates Airlines reputation in the Bangladesh Region market & with excellence customer’s services.

♦ Involved in planning &organizing the company’s activities to achieve targets.

♦ Revamped distribution by focus on Web Sales and online cargo agencies.

♦ In charge of leading, motivating and developing the management team and Liaison with

officials of government departments and regulatory bodies.

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EMPLOYMENT HISTORY (Cont’)

Aug, 2000 to Aug, 2003 Senior Cargo Executive

Aug, 1994 to Sep, 2000 Cargo Supervisor

Emirates Airline,

Emirates Airlinesis the largest airline in Middle-East. `

Key Responsibilities:

Cargo Sales from walk-in to agencies in Bangladesh Operation. Ensure customers/clients satisfaction by providing high quality services. Provide customer services from shipment tracking and inquiry. Ensure proper documents were attached for custom clearance of Personal Effects to Commercial shipment. Filing and updating office documents and briefing the personnel in operation to avoid conflicts.

Traffic Assistant, Bangladesh Operations

June, 1989 to Sep, 1994 Emirates Airline, Bangladesh

EmiratesAirline is the largest airline in the Middle East.

Key Responsibilities:

Flight Arrival:

♦ To meet and assist special passengers: VIP, CIP, Patients, minors etc.

♦ Ensure proper delivery of the passengers baggage’s

♦ Handling of miss-handled baggage

Flight Departure:

♦ Effectively liaison with GHA Biman for the required of passengers check in , baggage acceptance, flight plan submission and clearance from area control/control tower,

♦ Monitor the accurate loading of baggage’s and cargo in the air craft.

EARLIER CAREER HISTORY

Oct, 1986 to May, 1989 Cargo Sales –Representative, Singapore Airlines

Key Duties:

Identify Sales Targets in Bangladesh.

Develop Sales Strategy for core business as well as new product(s)

Bring new clients to Singapore Airlines

Generate new revenue from contacts other than those previously requesting quotes from the company

Build, maintain and use a data base of client contracts.

Develop long term business relationship with clients.

Conduct meetings with and conduct presentations to clients.

Oct, 1984 to Sept, 1986 Cargo Supervisor- Sales & Operations, Iraq Airlines

Key Duties: Identifying companies who could avail of our services.

Making appointments and undertaking sales calls.

Achieving pre-agreed sales targets.

ACADEMIC BACKGROUND&PROFESSIONALDEVELOPMENT

Bachelor of Commerce(B.Com), 1983. Under Dhaka University, Bangladesh

Higher Secondary Certificate (Commerce), 1980. Notre Dame College, Dhaka, Bangladesh

Secondary School Certificate (Commerce), 1978. St. Gregory High School, Dhaka, Bangladesh

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PROFESSIONALTRAINING&DEVELOPMENT

A. MASKargo (Malaysian Airlines): 1. Regional MASKargoCargo Conference-2013 organized by Malaysian Airlines-Cargo in Malaysia. 2. Regional Cargo Conference-2014 organized by Malaysian Airlines-Cargo in Malaysia. 3. Top-5 Cargo Agents FAM-Trip(KUL & LKA), FEB’ 2014, in Malaysia. 4. MASGO- Training for Reservation, MAR’ 2013 – conducted by MAS Training Academy, Malaysia. 5. MASGO- Training for Refresher, OCT’ 2014 – conducted by MAS Training Academy, Malaysia. 6. CAAB & IATA Aviation Seminar (2-Days), NOV’2014 – Hotel Regency, Dhaka.

B. Emirates Aviation College, Dubai : 1. Passenger Services Skill- Jan’1990. 2. Baggage Services Specialist- Oct’ 1991. 3. Load Processing & Handling- Mar’ 1993. 4. Passenger Acceptance Skills- Jun’ 1993. 5. Forgery Detection Techniques for Travel Docs- Jul’

1993. 6. Load Control (All Fleet Licenses) - 1993-1996. 7. Human Relation in Practices- Jun’ 1994. 8. Advanced Passenger Services Course- Jul’ 1994. 9. “We Are Going Places”-Service Enhancement

Workshop- May’ 1995. 10. Emirates Cargo Reservation- May’ 1995. 11. Full Cargo Automation- Jul’ 1995. 12. Emirates Cargo Market Workshop- Nov’ 1995. 13. DGR Course- Feb’ 1996. 14. Basic Cargo Sales Skills Course- Apr’ 1996. 15. Emirates Cargo Sales Skills- Jul’ 1996. 16. Emirates Cargo Claim Workshop- Oct’ 1996. 17. Cargo & Special Load Handing- Dec’ 1996. 18. Cargo Handling Workshop- Mar’ 2000.

19. Live Animal Regulation- Feb’ 2002. 20. Step Forward- Jul’ 2003. 21. Unit Load Device Management (NOMAD) - Jul’

2003. 22. ATLAS AIR Freighter Handling- Feb’ 2005. 23. E-Trading for Business Connect Facilitators –

JAN’2006 24. Business Connect Workshop – JAN’2006 25. NGSC-Station Champion- Jun’ 2006. 26. Cool Chain Solution (Advanced/Environtainer) -

Feb’ 2007. 27. Advanced Sales Training: Profitable Growth-

Jun’ 2008. 28. Supervisory Leadership Essentials- Jan’ 2010. 29. Cool Chain – The Unbreakable Link – NOV’10 30. Business Objects Xi – Webi for EK Sky Cargo –

DEC’10

C. Online Courses with Emirates : 1. Aviation Security- April’ 2009. 2. Information Systems Protection: Information Security- April’ 2009. 3. Effectively Communicating in Teams- Nov’ 2009. 4. Enhancing Your Listening Skills- Dec’ 2009. 5. Assessing Performance Continuously- Dec’ 2009. 6. An Essential Guide To Giving Feedback- Dec’ 2009. 7. Decision Making And Problem Solving: Problem Solving Fundamentals- Dec’ 2009. 8. Harvard Manage Mentor: Leading A Team- Dec’ 2009. 9. Harvard Manage Mentor: Assessing Performance- Dec’ 2009. 10. Harvard Manage Mentor: Giving And Receiving Feedback- Dec’ 2009. 11. Self-Development: Increasing Your Assertiveness- Dec’ 2009. 12. Performance Matters- Jan’ 2010. 13. Decision Making: Implementation and Evaluation- Jan’ 2010. 14. Wearing the Emirates Uniform- Jan’ 2010. 15. Generating Alternatives in Problem Solving- Feb’ 2010. 16. Time Management: Planning Your Day- Feb’ 2010. 17. Introduction to Cargo Revenue Management- Nov’ 2011.

D. Singapore Airlines Training Center, Singapore : 1. Load & Balance Documentation A310-Weight & Balance-(20/22 Oct’1986) 2. Cargo Tariff Course- (06/10 June’ 1988). 3. Cargo Sales & Marketing- (09/12 May’ 1989

Qazi Javed Karim Date: 27/01/2016

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