Curriculum Vitae

RAM KISHOR 15/739 – Vasundhara

Sector-15Ghaziabad (U.P)Phone.09313447508,09811113948E-Mail: ram_chak@yahoo.com

.Career Objective:

To carve a niche in the arena of Electrical, Electronics where my professional and interpersonal skill can be utilized towards personal and interpersonal development.

Strengths: Outstanding Analytical Skills - Technical as well as Commercial. Excellent Communication Skills - Verbal & Written. Manage Business Relations with Associates. Systematic, Logical & Result Oriented Approach to achieve the goal. High Grasping Power.

Weakness: Little free spoken.

Particular of working Experience:

Presently working with M/s. Autometers Alliance Limited (Noida) as Account Head Customer Services-RE ( Dy. Manager Level) from 2015 to till now.

Worked with M/s. Autometers Alliance Limited (Noida) as Account Head Customer Services-RE ( Assistant Manager Level) from 2013 to 2014.

Worked with M/s. Autometers Alliance Limited (Noida) as Sr. Engineer (Customer Support-RE) from 2009 to 2012. Worked with M/s. Autometers Alliance Limited (Noida) as Engineer (Customer Support-Railway Equipments) from 20th

August 2005 to 2008.

Worked with M/s. Hi-Rel Electronics (Pvt.) Ltd as Engineer (Customer Service) from 14th Aug.1999 to 19th Aug.2005 at New Delhi for Northern India.

Worked with M/s.Target marketing (Mumbai) as Engineer (Sales & Service) from 01th Oct. 1996 to 13th Aug.1999 at NewDelhi, Lucknow Chandigarh and Mumbai.

Company Profile (Present):

M/s. Autometers Alliance Limited is a leading and well known company in the Industrial sector and Indian Railways for manufacturing of semiconductor , switch & gear based of below mentioned quality products in technical collaboration with worlds' reputed technology provider like:

Technology Provider ProductsHyundai Heavy Industries Ltd. (South Korea) : IGBT based Static Converter for Railways Applications.

IGBT based Converters / Inverter upto 500 kVA for Passenger Coaches application,

Under Slung Inverter / OB 25 kVA : 110V DC to 415, 3ph.50 Hz Under Slung Converter 25 kVA : 1000V AC 1ph to 415, 3ph.50 Hz Under Slung Inverter 100 kVA, 50 kVA, 5 kW : 750 DC to , 3ph.50 Hz (for Kolkata Metro)

Onboard Converter 180 kVA : 830 V AC 1 ph to AC 415, 3ph.50Hz Onboard Converter 3x130 kVA : 830 V AC 1 ph to AC 415, 3ph.50Hz

Onboard Converter 500 kVA : 830 V AC 1 ph to AC 750, 3ph.50Hz CLW, Indian Railway India : 3x130 KVA GTO/ IGBT based Auxiliary Converter for Electric Locomotives (AC Propulsion)Whiteley Electronics, UK : Passenger Information System for Rail and Metro Rail

Ganz Transelektro Traction Electric Ltd.Hungary : Onboard Tap changer for Electric LocomotivesAlfa Union, a.s Czech Republic : Specialized Switch gear items for traction applicationPixy AG,Swtzerland : Diagnostic Terminal for onboard application

Secheron, Switzerland : 25 kV, 1000A Single bottle AC Vacuum Circuit Breaker for Electric Locomotive and EMUs

Powertronix S.P, Italy : Online IGBT based, Green Power UPS System (from 10 kVA to 2400 kVA)

Self Profile in Present Organization, 2013 To Till Now:

· Responsible for Service Operations delivery Excellence. · Heading Service Operations team across National Level. · Responsible for Customer Satisfaction, Support Cost and Revenue · Managing a team of More than 70+ On Roll & Of Roll at national Level. · Focused approach AMC / Spare Sales. · Manage Cost at all areas - Materials and Distribution · Effective inventory control by deploying innovative methods · Setting up and revamping existing Processes for better efficiency · Structured review of each function to have desired results. · Partner Claims processing for Prompt service delivery .Timely forecasting of materials and scheduled review with sourcing team to ensure no stock out situation. . Monitoring & supervision of proper installation and maintenance of the products. . Plan and impart refresher training course to the service engineers as per ISO guideline. . Implementation of reliability improvement plan as time to time suggested by in-house R&D. . Ensure timely completion of preventive maintenance schedules of under AMC products. . Ensure prompt attention (as per term & conditions AMC) to the break down / PMs. . Ensure to cover maximum equipments in AMC to generate the maximum revenue. . Liaisons with Railway Head Quarters, Regional Offices as well as RDSO Lucknow. . Meetings related to products at RDSO and other railways offices.

Self Profile in Present Organization, 2008 To 2013:

Monitoring & supervision of proper installation and maintenance of the products. Attend critical and repeated failures of 180 KVA, 25 KVA, 100KVA, 50 kVA, 5 KW Converters, 6.5 KW regulated Batter Charger. Planning for materials and man power for providing prompt service support to the customer. Logistics Management – planning and optimizing inventory usage, submitting reports to concerns, conducting stock tackling

and audit for spares and products. Plan & execute the action plan as per Minute of Meetings. Assist HOD in all level of departmental need/ activities. Maintain data (commissioning, failure and modification etc.) of concern products. Monitor the trends of failure/ failure analysis and make the plan of action to arrest the same discussing with R &D and other

concern. Ensure to implements the corrective action / modification with in specific time. Providing technical support / training to engineers for rectification of all kind of problems observed during the service period of

product

Plan and impart refresher training course to the service engineers as per ISO guideline. Assist engineers, regarding report writing and technical analysis work. Providing the feedback, related to failure, to our R&D and other concern departments to improve the product reliability and to

avoid repeat failures. Co – ordination with other departments and other officials by providing them complete feedback, daily and periodic reports. Follow the appropriate maintenance procedures and instructions, operating rules and procedures to ensure compliance with the

required requirements.

Prepare failure analysis and CSI reports of products and make necessary plan of action according to results. Supervision of implementation of reliability improvement plan as time to time suggested by in-house R&D as well as RDSO

against failure trends. Ensure timely completion of preventive maintenance schedules of under AMC products. Ensure prompt attention (as per term & conditions AMC) to break down call so that penalty could be avoided. Ensure to cover maximum equipments in AMC to generate the maximum revenue. Liaisons with Railway Head Quarters, Regional Offices as well as RDSO Lucknow. Attend the meetings related to products at RDSO and other railways offices.

Self Profile in Present Organization) : Form – 20 th August 2005 to March 2008:

Break downs attention of 180 KVA, 25 KVA, Converters, DA and Switch Gear equipments of Locomotive application. Register complaints of Power Conditioning Products. Carry out and monitor the reliability improvements modification work of equipments. Provides technical support / troubleshooting assistance to field engineers and customer. Support to the seniors in external meetings with practical feedback. Impart training to end users as per the instruction of managements. Give the field feedbacks / suggestions to internal operation (R&D, Production etc.). Conduct periodic reviews of customer complaints. Handling of various electronics instruments such as CRO, IR and H.V. tester. Root cause failure analysis of field return defective cards, components and devices at CS -Lab before forwarding to R&D or

production. Carryout routine preventive maintenance visits, performs minor, major repairs and follow up of AMC payments. Produce / maintain maintenance records of Customer Support, tools & equipments. Assists superiors for various ISO factions, materials planning and optimization of man power.

Company Profile (M/s- Hi- Rel Electronics Ltd) :

M/s:- Hi-Rel Electronics Ltd is a leading company in the Power Electronics Industries and manufacturing of AC-DC Drives, Power Controller, DC-DC Converters, Off line & Online UPS ranging 500 VA-500 kVA and also manufacturing railways application products like 10 kVA / 25 kVA on board /Under slung 3-Phase out put inverters ,6.5 kW Regulated Battery Charger etc. M/s- Hi- Rel is the well known name in the almost all reputed industrial sectors as Cement Oil, Power, Chemical, Fertilizer & Textile industries for providing total power solution.

Self Profile :

Supervision of erection, commissioning & Installation of all above UPSs, Power Controllers, Inverters, Converters, Battery Chargers and AC- DC Drives.

Enhance the targeted revenue by AMC & spare sale of equipment. Attend breakdown calls of the UPSs, Power Controllers, Inverters, Converters, Battery chargers and AC- DC Drives. Carryout routine preventive maintenance visits, performs minor, major repairs and follow up of AMC payments. Handling of various electronics instruments such as CRO, IR and H.V. tester. Support to the seniors in external meetings with practical feedback. Conduct periodic reviews of customer complaints.

Company Profile (M/s- Target Marketing Pvt. Ltd) :

Manufacturing Online UPS up to 100 kVA, well known name in EDP as well as Banking sectors.

Self Profile:

Supervision of erection, commissioning & installation of all above said products and repair & maintenance after sale. To enhance the targeted revenue by AMC & spare sale of equipment.

Qualification:

Three year diploma in electronics engineering (from Technical Board of Education U.P, Lucknow) securing with 75.7 % marks in aggregate in year 1996.

10+2 (PCM) from Mainpuri (U.P) in year 1991.

Computer Skills:

Package known: MS Office, Operating System: Windows XP, unlimited.

Personal details:

Fathers' Name : Late Shri. Raghuvir Singh Mothers' Name : Late. Smt. Rammurti Devi Date of Birth :15th.Jan.1974Permanent Address-1 : S/o:-Shri-Raghuvir Singh

Kharagjeet Nagar, Rishi Ashram Road Mainpuri-205001(U.P)

Permanent Address-2 : F-110-,Tower -F Ajnara Integrity Raj Nagar Extension Ghaziabad -201012 (U.P)

Marital Status : Married Salary Drawn (CTC) : Salary Expected : (Negotiable)Notice period : One Month

Declaration: I hereby declare that all the information furnished above is true to the best of my knowledge.

Date: 02 /05 /2016Place: Ghaziabad (RAM KISHOR)