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    J o h n K a t e l aHome address: Unit X, X Street, Johannesburg

    mobile: 071 000 0000e-mail: [email protected]

    Professional profile A committed and ell!moti"ated young #erson ho as#ires to hold a #osition here he ill be ableto interact ith customers on a daily basis. $ith "ery good communication skills, a clear and%riendly "oice, reliable and highly moti"ated, John is more than able to o%%er a #olite assistance in a#hone con"ersation.&"en under signi%icant #ressure or orking e'tra hours, #ossesses a strong ability to #er%orm

    e%%ecti"ely and meet the tightest o% deadlines.(ooking %or an e'citing o##ortunity in a customer %ocused en"ironment, here he ill be able todeli"er a high )uality ser"ice to resol"e customer*s #roblems.

    Education and qualifications2003–2009 +ational Senior erti%icate

    X- and /igh Schoolatric Subjects aths 2ass

    &nglish 2ass 2hysical Science 2ass Accounting 2ass

    Ke !ompetencies• &'cellent "erbal and ritten communication skills• Ability to ork ith minimum su#er"ision in a busy en"ironment• Able to do re#etiti"e tasks accurately o"er long #eriods o% time• Ability to learn )uickly ne skills and instructions• Ability to ork in e'tra hours•

    3ood basic orking kno ledge o% icroso%t $ord and &'cel.

    !all centre s"ills acquired #hilst stud in$• 4uickly #rocessing in%ormation.• /andling com#laints o% %riends in a di#lomatic ay.• Ans ering any )ueries )uickly and e%%iciently.• /o to act as the %irst #oint o% tele#hone contact %or a customer.• 5es#onding to customers ho ha"e s#ecial communication needs, such as language

    di%%iculties or disabilities.• Able to res#ond and ada#t to the needs o% all customers.• A "ery good skills o% ans ering and s#eaking o"er a #hone.

    2age 1 o% 6

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    Personal details%ri&in$ 'icence ode Health &'cellent8 non!smoker 'an$ua$es 9luent in &nglish, ulu, Xhosa

    (nterests and acti&ities:ebating, 2hotogra#hy, usic, ;heater, Soccer and cooking

    )eferences are a&ailable on request

    2age 6 o% 6