MANISH RAWAT

PH: +971521719817 Email: manish.rawat321@gmail.com www.linkedin.com/in/manish-rawat-174b7159 Objective: Grow and develop in a dynamic environment as sales & marketing personnel and increase sales and customer/client base company’s sales objectives and stay ahead of competition PROFESSIONAL SYNOPSIS

Acquired an experience of 6 years in sales, Marketing and Hospitality Operations

A self starter with entrepreneurial management skills having around 6 years of qualitative experience in sales, marketing, business development and Hotel Operations in the Indian and UAE markets.

An excellent planner with proven abilities in accelerating growth, generating customer/client loyalty levels and serving as hospitality sector and corporate Clients effectively.

KEY STRENGTHS Ability to envision creative sales strengths, then follow thoroughly on the details to ensure successful implementation Adaptability for making new clients with challenging client in fast paced environments Consensus builder and skilled negotiator with the ability to build and maintain excellent relationships over a long sales

cycles Able to make rapid assessments and quickly revise tactics to ensure progress and good achievement. Ability to perform well on both independent contributor and team member AREAS OF EXPERTISE & EXPOSURE Sales & Service Operations Drive sales initiatives and for strategic market positioning and ensuring the increase in sales growth Ensure territorial growth/development for increasing sales volumes. Map & analyzes business potential, identify new profitable product & product lines. Identify and explore new markets and tap profitable business opportunities on business development.

Client Servicing /Relationship Management Businesses prospecting for complete range of products. Designing and conducting pre-sales presentations to prospective clients. Devise strategies through effective customer centric services for retention of clients. Build a harmonious relationship of bulk consumers and corporate accounts.

CAREER HIGHLIGHTS Nov 2015 till present Organization : Deshwal Institute of Information Technology and Management (DIITM), India Department : Marketing & Sales Designation : Marketing & Sales Coordinator Supported Sales and Relationship Management teams of Corporate Services Division Planned and executed sales and partner meetings and conferences

Serviced existing key accounts with follow-up calls and file maintenance, a client needs in meetings. Managed planning and communications related to Client Advisory Board Meetings; worked closely with key

customers and Client Advisory Board members Maintained and updated client related data in systems Answered calls for Sales, logged messages and/or transferred calls to the appropriate person in an efficient

manner. Evaluated and reviewed complaints / inquiries received from customers and recommended corrective action to

the applicable business unit and function. July 2013 to Oct 2015 Organization : Prompt Computers LLC (HP Distributions) - Dubai, United Arabs Emirates Department : Marketing & Sales Designation : Marketing Executive Responsible for managing and growing an AED 1 million Dirham client revenue base through existing and new accounts. Presented a total IT solution with hardware, software, and services Established 10 new named accounts in 2014 and generated AED 200K in new business revenue. Vertical Market Specialist with clients in Construction company, Group of company, Banks, Hospitals and Group of

hotels Managed relationship with over 300 accounts to drive sales growth in alignment with strategic plan Maintained, updated and visited top 40 accounts to strengthen customer loyalty and drive cross-selling

opportunities. Executed complex strategic contractual negotiations at a senior level with existing accounts.

March 2012 to May 2013 Organization : The Grand Hyatt Hotel- New Delhi, India Department : Front office Designation : Front Desk Supervisor Managed guest service activities and guest satisfaction. Oversaw, trained and scheduled a team of ten customer service associates. Achieved quality results by leading front office agents through training, communication, and empowerment. Resolved guest issues and completed special requests to ensure the satisfaction of the guests. Forecasted occupancy and generated discrepancy, comp occupancy, and allowance reporting. Responsible for settling guest accounts and all aspects of record keeping by overseeing and coordinating front desk

and audit function to ensure financial transactions for the day were verified and balanced. August 2010 – Feb 2012 Organization : Lemon tree group of hotels- New Delhi, India Department : Front office Designation : Guest service Executive Anchored evening shift, ensuring its smooth functioning. Raised guest satisfaction score over 20 % Conveyed information to guests about local attractions in and around the hotel. Communicated between all departments regarding relevant issues. Projected professional image at all times. Assisted in training new agents. Served as occasional concierge and night auditor.

ACADEMIC CREDENTIALS Master of Business Administration in Marketing, Karnataka State Open University - New Delhi, Jan -2013 Bsc.HT in Hotel Management Sikkim Manipal University - New Delhi,2006 to 2009 Diploma in BSC.HT in Hotel Management, J.I.M.S - New Delhi, 2006 to 2009

PERSONAL DETAILS D.O.B : 4th OCT’88 Nationality : Indian Marital Status : Single Languages Known : English, Hindi Passport : Valid Till, Feb 2020 Visa Status : Visit Visa, valid till Jan 2017