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CWE from an SME perspectiveCWE from an SME perspective
John Lindström and Anders John Lindström and Anders LundkvistLundkvist
AgendaAgenda
Introduction Methodology CWE practice for SMEs over the last 20 years Barriers for results from CWE research to become
SME practice
Summary
IntroductionIntroduction High tech SMEs often early adopter of new/innovative tools –
improve operations, speed, quality, ability to co-operate…
Collaborative Working Environment (CWE) tools – accepted as common tools
Definition of CWE integrated and connected resources providing shared access to contents
and allowing distributed actors to seamlessly work together towards common goals
Examples (and evolution) of CWE-tools Telephone, fax, cellphone, SMS, e-mail, web Conference tools, VoIP, Instant Messaging (IM) like ICQ and Skype,
Internet based project management tools, web based office suites with shared work spaces
Introduction, cnt’dIntroduction, cnt’d
This paper discusses: CWE-tools and enabling infrastructures from a high tech SME
perspective during the last 20 years in Europe Barriers for results from CWE research and development to not become
SME practice
MethodologyMethodology Arctic Group AB – high tech consulting company, SME, developing
IT-systems for public and private sector customers Analyzed restrictions for use of CWE tools during development and
research projects where worked with customers and partners 105 projects (Sweden, Europe, Asia) during last 4 years
Categorized every worked day into type of CWE tool limitations (project type A-C) and small – large customers
Type A projects – no limitations Type B projects – some limitations Type C projects – strong limitations
Methodology cnt´dMethodology cnt´dProject type 2003 2004 2005 2006
A 12% 22% 27% 24%
B 53% 52% 53% 42%
C 34% 26% 21% 34%
Customer type 2003 2004 2005 2006
Public 79% 80% 64% 82%
Private 21% 20% 36% 18%
Stable sample - except for 2005
Methodology cnt´dMethodology cnt´d
Total 2003-2006 Type A Type B Type C Sum
Small customer 15% 0% 0% 15%
Medium customer 3% 0% 0% 3%
Large customer 6% 49% 28% 83%
Sum 23% 49% 28% 100%
1 < Small < 50
50 < Medium < 250
250 < Large
CWE practice for SMEs over the CWE practice for SMEs over the last 20 yearslast 20 years Telephone and fax Cellphone and SMS E-mail Web CWE tools (conference tools, VoIP, IM, Internet based project tools, wikis,
web based office suites with shared work spaces…)
Characteristics of SME uptake of new technology (CWE tools) High tech SMEs – often early adopters Low tech SMEs – slower (IT knowledge) Communications infrastructure (bandwidth)
Barriers for results from CWE Barriers for results from CWE research to become SME practiceresearch to become SME practice
Observations from 105 projects
Barriers Large organizations´IT- and information security policies
Employees tries to find ways around… Separate ICT infrastructures… Use security tools…
Sarbanes-Oxley act (US SEC) – paper trail of e-mail and IM-traffic Security issues – browser problems, http, web mail, IM-tool flaws, unsecure VoIP,
H.323 and SIP protocol vulnerabilities. Hinders widely accepted use!
Barriers cnt’dBarriers cnt’d
Questions What CWE-tools to allow from an efficiency perspective – is there a trade off or
not? How should high tech SMEs collaborate with large organizations? Efficiency and
cut costs.
If CWE-tools are not addressed by an organization’s IT- and information security policies and how to use them in a secure manner – that needs to be looked at!
SummarySummary
Methodology
CWE practice for SMEs over the last 20 years
Barriers for results from CWE research to become SME practice
John Lindström, Luleå Univ.Anders Lundkvist, Arctic Group ABSr Project Mgr [email protected] [email protected]+46 70 674 5859 +46 70 674 5858