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CXOA D V I S O R Performance and cost benchmarking

The steps in indexing, base-lining and benchmarkingClient pain points

• If we don’t know where we are now, how can we go forward?

• Do we have an early-warning system for imminent performance problems?

• Need to get the current environment right before we can introduce new products / processes

• We need a high level view of our current performance – with drill downs if needed

• The balanced scorecard doesn't tell us if we’re missing something – it tends to be a lag indicator of performance

Product benefits

• Follows 80/20 rule – focus on important performance issues

• De-politicises performance

• Clear definition of lead drivers and appropriate response to each

• Extract value from current processes / systems

• Focused benchmarks against internal and external parameters

• All measures within 3RM™ paradigm – aligned to business strategy, resourcing, communication models

Understand lead / lag measures, focus areas, levers of performance and index them

Step 2

Benchmark only where focus will produce results

Step 3

Use the 3 Role model™ to know what the definition of performance is for each

business driver

Step 1

Execute value realisation plans

Step 4

Legacy value

Core value

unlock

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CXOA D V I S O R