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Inani Lethu ICT is a South African, level 2 B-BBEE, IT Company that offers IT Hardware Procurement,
Desktop Support, End to End IT Management, IT Professional Support and Strategy Consultation.
Our products and services aim to create ease of service, efficient and effective management of
operations, as well as detailed reporting on critical business operations and functions. With our
growing portfolio offering, Inani Lethu ICT aims to be the preferred strategic business partner in
effective and efficient management of your business through IT.
We also have formed strategic software partnerships with established entities like RCubed, Routemail
and Minfo.
WHO WE ARE
SERVICEOFFERING
CYBER SECURITY
• Intrusion Prevention System
• Antivirus
• Firewall and gateways
• Information Security
• Security Analyst (governance)
NETWORK INFRASTRUCTURE ADMINISTRATION
• Cabling • Physical cabling of infrastructure
• Network administration • Day to day management of infrastructure • IP, mac, firewall rules
• Network architecture • Planning • Design • Implementation (project management)
END USER SERVICES
• Service Desk • 1st point of contact • Remote call logging and support
• Desktop Support Resolution of Incidents, Requests and Problems (remote troubleshooting)
• IT Best Practices, Policy and Governance Management
• Basic user IT training and IT awareness
SERVICEOFFERING
INCIDENT
ITIL definition An unplanned interruption to an IT
Service or reduction in the quality of an IT service. Failure of a configuration item that has not yet affected service
is also an incident.
OUR definitionSomething that worked before and
doesn’t work now
REQUEST
ITIL definitionA Service Request is a user request for
information or advice, or for a standard change (a pre-approved change that is low risk, relatively
common and follows a procedure) or for access to an IT service. A great example of a standard request is a
password reset.
OUR definition Requirement for something new (eg.
device, replacement, user profile)
PROBLEM MANAGEMENT
ITIL definitionA problem is the root cause of one or
more incidents. Problems can be raised in response to one or more
incidents, or they can be raised without the existence of a
corresponding incident. In layman's terms, a problem is the representation of the cause or potential cause or one
or more outages.
OUR definitionResolution of a recurring incident
SERVICEOFFERING
MESSAGING
• Office 365 Administration.
Office 365 is an integrated experience of apps and services, designed to help you pursue your passion and grow your business. Get apps like Word, Excel, PowerPoint, and more, updated monthly with the latest features and security updates.
• One Drive
Microsoft OneDrive lets you store your personal photos, files, and folders in one place, and get to them anytime, anywhere.
ACTIVE DIRECTORY
• On Premise Domain Management
Active Directory (AD) is a directory service that Microsoft developed for the Windows domain networks. It is included in most Windows Server operating systems as a set of processes and services.
• User profile and account management
• Password policies • Computer policies • Administrative policies (creating user profiles, archiving profiles and accounts etc..)
SERVICEOFFERING
SERVER MANAGEMENT (ON PREMISE AND VIRTUAL)
• Linux and Windows Server implementation
• Management of server services (including, updates, backups, etc..)
MONITORING
• Network Monitoring through Unifi Systems
• Desktop Inventory System
• Content filtering
BACKUPS
• On site backups
• Cloud based backups
SERVICEOFFERING
CABLING
• Network Cabling
PRINTER MANAGEMENT
• Konica Minolta partnership
PROCUREMENT ADMINISTRATION
• Strong relationships with South Africa’s major suppliers
SERVICEOFFERING
SERVICE MANAGEMENT AND REPORTING
• Relevant IT Reporting to facilitate management decisions
IT PROJECT MANAGEMENT
• Scope Management
• Time Management
• Cost Management
• Quality Management
• Integration Management
• HR Management
• Risk and Issue Management
• Communication Management
• Stakeholder Management
SERVICEOFFERING
IT MANAGEMENT
• Implementation of IT best practices.
IT STRATEGY CONSULTATION
• Providing IT strategy document outlining a proposed IT solution in
alignment with short and long-term business objectives.
INANI LETHU ICTSERVICE CATALOGUEPROCUREMENT PACKAGE (OPTION A)
Procurement and Setup of IT Equipment
• Various brands of PCs and Apple Macs, • Desktop Accessories, • Storage Drives, • Limited Enterprise Solutions, • Networking (Wired, Wireless, ADSL products, Networking and Accessories), • Mobile Computing and Accessories, • Printing and Consumables, and • Boardroom and Audio-visual supplies, • Servers, • Firewall and Gateway equipment, • Cabling and • Server Racks. A
INANI LETHU ICTSERVICE CATALOGUEPROCUREMENT AND DESKTOP SUPPORT PACKAGE (OPTION B)
Procurement, Implementation and Support of IT Equipment • Various brands of PCs and Apple Macs, • Desktop Accessories, • Storage Drives, • Limited Enterprise Solutions, • Networking (Wired, Wireless, ADSL products, Networking and Accessories), • Mobile Computing and Accessories, • Printing and Consumables, and • Boardroom and Audio-visual supplies, • Servers • Firewall and Gateway equipment, • Cabling and • Server Racks.
Support Offering • Desktop Support • VIP Executive Mac Support B
INANI LETHU ICTSERVICE CATALOGUEEND TO END IT MANAGEMENT AND DESKTOP SUPPORT PACKAGE (OPTION C)
Support Offering • Procurement of hardware and basic software • Implementation of IT Equipment Network, Server, Cabling and Desktop equipment • Desktop Support Clients are assisted through a combination of remote and on-site support. Help desk technicians use remote application tools to log into PC's and troubleshoot issues. A state-of-the-art ticketing system tracks all calls and client requests. • End to End IT Management (including the management of 3rd Party suppliers and service providers) • VIP Executive Mac Support C
INANI LETHU ICTSERVICE CATALOGUEIT STRATEGY CONSULTATION (OPTION D)
IT Strategy Offering • Creating architectural Roadmap • in line with current and future business objectives
• roadmap will include Network, Server, Desktop, Cabling, Storage, management of external Cloud Services, Disaster Recovery Managements and the management of 3rd Party support services.
• Integration services: We help our clients define and deploy Service Oriented Architecture strategy, governance and operating model
• Business Rules Management System services (consulting and implementation): We implement policy-based controls and processes to reduce risks and meet compliance demands
• Network infrastructure. We work with existing infrastructures or can conduct an evaluation of your operations to propose a new design. Our job is to stay at the forefront of technology so that you don't have to
• Flexible Pricing • provide competitive pricing between a hourly and monthly IT and Desktop support rate. D
INANI LETHU ICTSERVICE CATALOGUESOFTWARE (OPTION E)
Software Service Offering: • Minfo • Routemail • RCubed
E
SOFTWARE SERVICEOFFERING
Minfo is a Production Information Management System developed for the
Mining Industry in response to a need to formalise and standardise operational
reporting.
Minfo- Technologies was established as a mining technology software solution
business to specifically address the need in the industry to manage mine
production performance across the mining value chain.
System development is based on experience through numerous projects
conducted over 20 years by Mining Engineers and IT specialists at companies
such as BHP Billiton, XSTRATA, Anglo-Coal and Impala Platinum, Newcrest,
MMG, Oceana Gold, PanAust and other mining houses.
Minfo has a team of specialist in-house business analyst backed by system
development capability with strong systems integration expertise both in the
South African and Australian regions.
SOFTWARE SERVICEOFFERING
Inani Lethu ICT offers Routemail, a software package that tracks and manages
business processes from client applications for service, to internal support
processes.
Routemail addresses the problems created by using email as a backbone to pass,
track and manage process information whilst significantly:
• Reducing expenditure and operating expenditure, • Increasing productivity, • Improving customer service, • Effectively managing and tracking an operational process from beginning to end, and • Decreasing risk of compliance irregularities and mismanagement of processes
Support Offering:
Consult – Propose – Build – Implement – 1st Line Support manage relationship
with product developers.
Minfo is a Production Information Management System developed for the
Mining Industry in response to a need to formalise and standardise operational
reporting.
Minfo- Technologies was established as a mining technology software solution
business to specifically address the need in the industry to manage mine
production performance across the mining value chain.
System development is based on experience through numerous projects
conducted over 20 years by Mining Engineers and IT specialists at companies
such as BHP Billiton, XSTRATA, Anglo-Coal and Impala Platinum, Newcrest,
MMG, Oceana Gold, PanAust and other mining houses.
Minfo has a team of specialist in-house business analyst backed by system
development capability with strong systems integration expertise both in the
South African and Australian regions.
KEEPYOURFINGERONTHEPULSE . . .
• ENSURE DELIVERY
• IDENTIFY BLOCKAGES
• INCREASE PRODUCTIVITY
SOFTWARE SERVICEOFFERING
RCubed (“R³“) is a compelling solution that has been developed for the mining industry but also applicable to any industry where integrated reports are required. Built on the user-friendly and cost-effective framework, R³ was developed in response to mining companies’ need to ensure accurate, auditable information in a climate where the ability to apply and demonstrate good corporate governance is driven by listing requirements as well as legislation.R³ allows companies to drive their share price value by ensuring that what they report publicly is the best version of the truth, validated and supported by integrated audit trails.
R³ is a web-based software application that automates the collation of information related to mineral resource and reserves or other data. It takes into account the numerous sources of data, for example, different grades of product, and the fact that an individual is responsible for capturing this data. R³ creates a sound environment for accountability. R³ addresses the previous weaknesses of integrity of data through the capture, control and reporting of information, and also becomes a powerful management information system.RCubed has CIM, SAMREC, JORC, NI 43-101, PERC, Comisión Mineral and SME compliance coverage.
Current clients include, Anglo Gold Ashanti and Impala Platinum.
R³ ALLOWS COMPANIES
TO DRIVE THEIR SHARE PRICE VALUE BY
ENSURING THAT WHAT THEY REPORT PUBLICLY IS
THE BEST VERSION OF THE TRUTH,VALIDATED AND SUPPORTED
BY INTEGRATED AUDIT TRAILS.
General Manager: Lulama Tshabalala
EMAIL: [email protected]
IT Technical Manager: Donovan Turvey
EMAIL: [email protected]
ADDRESS: 4 Sederberg Rd, Alrode South, Alberton 1451
WEBSITE: www.inanilethu.co.za
Tel: 010 312 5241
CONTACT US
INANI LETHU“ADDING VALUE”
EXCELLENCE, INTEGRITY, TEAM WORK, EMPOWERMENT,HONOUR, ACCOUNTABILITY AND RESPONSIBILITYVALUES
WWW.INANILETHU.CO.ZA