American Institute of Constructors

Constructor Certification Commission Policy and Procedure No. 5.3

Commission Contractor Responsibilities and their Employee Job Descriptions

Policy – The Commission will maintain the responsibilities for all of the contactors it employs along with their employee’s job descriptions and will review all responsibilities and descriptions annually to insure currency and make any needed changes.

Responsibility – Board of Governors

Reference Commission Documents – None

Procedure – The following are the Commission management and examination contractor’s responsibilities and their employee’s job descriptions. For the purpose of this policy Examination Agency, utilized in other Commission policies, will be referred to as Examination Contractor in this document to be consistent with this policy’s title.

Management Contractor Responsibilities

The Management Contractor is the entity that is contracted to perform the Commission’s administrative and technical operations as noted herein.

Management and Leadership

1. Provide a knowledgeable individual that will be the full time Commission Certification Manager. The Certification Manager represents the Commission to the public and cooperates with the Commission thru its Chair.

2. Provide leadership in cooperation with the Commission with regard to the development of the Commission in the attainment of its goals.

3. Work with the Commission to develop and maintain a strategic plan for the contract period.

4. In conjunction with the Commission lead the development of an annual business and marketing plan. The Management Contractor will be responsible for guiding and assisting the marketing section of the plan and administration of developing the plan.

5. Manage vendor contracts, including contract with the Examination Contractor.6. The Commission’s Certification Manager to arrange for and attend all Commission

meetings, approximately four (4) eight hour meetings per year, monthly conference calls and such other meetings as directed by the Commission’s Board of Governors.

7. Serve as liaison to trade associations, university test sites, professional societiesand others as designated by the Commission’s Board of Governors.

8. Work with associations represented on the Commission’s Board of Advisors to coordinate promotion of constructor certification.

9. Familiarize all entities who participate in the administration of the Commission with its purpose i.e. to provide credentialing of constructors who have shown by experience,

education and passing a written examination that they are fully qualified to be known as an Associate Constructor (AC) or as a Certified Professional Constructor (CPC).

10. Maintain a good working relationship with the Commission, the Examination Contractor and the examination sites including responding to their inquiries and needs in their coordination of the semi-annual AC and CPC examinations.

Administration

1. Provide a dedicated phone line for the Commission with a live knowledgeable person to answer during normal office hours, 8:00 am to 5:00 pm ET, Monday through Friday. Provide an answering machine to take messages during other times and respond to those messages during the next business day.

2. Plan and organize logistics for the Commission and its various committees, subcommittees, panels and task forces as they might arise.

3. Work with the Commission Chair to develop agenda for the Commission meetings and telephone conferences. Notify all parties of the time and location of the meetings and telephone conferences in a timely manner. Plan and organize the logistics for other committee meetings in coordination with their Chairs.

4. Maintain records and files in a form as directed by the Commission. Current files containing information on all certified individuals must be maintained on the premises.

5. Manage in an orderly fashion and store the Commission’s historical and archived files and records in an appropriate secured easily accessible storage facility.

6. Maintain ability to and accept and reply to all correspondence directed to the Commission including written, telephonic, fax, web site or e-mail format. Prepare and send letters from the Commission as directed by its Chair.

7. Record, prepare and distribute agendas and minutes of the Commission meetings and telephone conferences.

8. Administer the semi-annual testing process in conjunction with the Examination Contractor as described below.

Financial Management

1. Develop and recommend to the Commission financial policies and procedures.2. Under the direction of with the Commission’s Treasurer, develop an annual budget for

the Commission for approval by the Finance Committee.3. Review compliance with nonprofit and corporate governance rules and make

recommendations for change if needed.4. Implement annual budgets, including making recommendations for necessary

adjustments to the Commission’s Board of Governors.5. Maintain all financial records in accordance with GAAP using a file format that is

universal, ubiquitous and approved by the Commission’s Board of Governors. Produce the following monthly statements and distribute to the Commission’s Board of Governors by the 10th of the subsequent month:

a. Statement of Financial Position (Balance Sheet)b. Statement of Activitiesc. Trial Balance

d. Bank reconciliatione. Accounts Receivable and Ageing Reportf. Accounts Payableg. Cash receipts journal with name, amount and date of payeeh. Check Register Reporti. 12-Month Annual Actual vs. Forecast Report

6. Maintain and manage a banking relationship, requiring two signatures on accounts i.e. Commission Chair and Certification Manager, Commission Treasurer and Certification Manager or Commission Chair and Treasurer.

7. Invoice annually for Continuing Professional Development (CPD) fees.8. Collect and process testing fees and properly account for payables.9. Invoice, collect fees for, and mail the Strength and Weakness reports to the Universities.10. Propose plans to develop non-certification fee revenue (e.g., events, direct mail, sponsors,

etc.).11. Account for all monies received from commercial entities providing continuing

education. Provide the Commission with a list of vendors and amount received from each vendor on regular bases.

Event Planning and Management

1. Plan and coordinate Commission meetings.2. Work with the Commission on planning and implementing a fundraising event.

Marketing

1. Publish a quarterly newsletter.2. Develop and maintain a media list.3. Prepare and publish news releases on Commission activities and events, as appropriate.4. Represent the Commission at events as requested by the Commission.5. Maintain and update the Commission web site.6. Propose a plan for the development and publication of new brochures, handbooks and

other collateral marketing materials, including a budget for same.7. Provide staff for booths at conventions or other events as may be directed by the

Commission.

Certification Management

Examination Contractor Coordination

1. Manage the contract with and serve as the principal liaison with the Examination Contractor.

2. Coordinate with vendor the printing of applications, test books, circulars, etc. and assist in distribution of same.

Security

1. The Commission Level I and Level II examinations require a very high level of security. The Commission Certification Manager is responsible for maintaining the security of the examinations, and will follow up and investigate any breaches of the examination security at test sites and will report to the Commission any security breaches with any recommendations for action.

2. Give each test site an outline of security measures and procedures for the examinations and keep same updated.

3. Coordinate with Examination Contractor the distribution and return of examination materials. Maintain security of examinations. Report any violations of security to the Commission Chair.

4. Coordinate with the Examination Contractor and examination sites to insure the individual attending to take the examination is the same individual for which the application is processed.

5. Provide the Commission with a list of any problems associated with the examination process, including security breaches, etc.

Location Management

1. Plan, monitor and coordinate test dates and locations.2. Maintain and publish a list of approved examination sites as approved by the

Commission.3. Coordinate with examination sites prior to the administration of the examinations that

they are prepared at their location on the date specified.4. Arrange for administrators and/or proctors and appropriately sized rooms at authorized

test sites to administer exams.5. Notify Examination Contractor of contact information of test site including the

administrator’s name, mailing address, exact location and capacity of examination room, and date of testing at least six weeks prior to testing.

Test Management

1. Review the examination process and recommend to the Commission any changes that will increase security, minimize time required for the process, reduce the cost, and improve the examination or the examination process.

2. Establish and maintain a database of AC's and CPC's, candidates, prospects, committee members, associations and their representatives, schools, test sites and other supporters. All data bases shall be Microsoft Access.

3. Monitor the process associated with the Examination Contractor collection of the examination materials, including grading sheets, etc.

4. Provide training for all administrators and/or proctors who are responsible for the overseeing the examinations.

5. Check to see that the administrators and/or proctors meet the Commission’s requirements.

6. Develop (and manage the printing of) examination handbook for candidates to include a scannable testing center application and distribute provided by the Examination Contractor to potential candidates. (Examination handbooks and applications are printed by the Examination Contractor.)

7. Be responsible for updating any changes provided by the Examination Contractor to the Examination Site Application on the Commission’s web site.

Application Process

1. Receive and account for applications and fees. Issue refunds in accordance with the applicable Commission policy. Deposit funds collected into the Commission’s account and keep records on an individual basis of all applications and monies received. Records will include name, telephone number, current address, permanent address, e-mail address and test applied for.

2. Publish, market, distribute and keep records of study guides sold as per the applicable Commission’s policies. Produce an income statement and a royalty’s disbursement statement, as per Commission agreements, on a quarterly basis of study guide sales and revenue.

3. Receive all examination applications, check all applications for completeness and send back for correction any incomplete applications received.

4. Mail all application materials to Examination Contractor as received and verify at least once per week. The Examination Contractor will not be responsible for reviewing Level II applicants for validity, or Level I applicants who are applying based on experience. The Commission Certification Manager will ensure completeness of applications prior to sending them to the Examination Contractor in the case of Level II and Level I applying based on experience for vetting by designated reviewer.

5. Forward a copy of Level II candidate Construction Experience forms to the Level II reviewers for verification. Forms to be returned from reviewers to the Commission’s Certification Manager to send to Examination Contractor. Maintain a list of names of applicants forms sent to each reviewer and date when sent and date returned from that reviewer. Maintain a list of Level II applications for the Commission.

6. Send a copy of Level I applications to the reviewers for those Level I applicants that are applying to take the exam based on experience and are not graduates of an accredited post-screening construction education program. Maintain a list of Level I applicants sent to the reviewers, date sent to each reviewer and date returned from that reviewer. Maintain a list of Level I applications for the Commission.

7. Receive and account for all applications and fees and determine eligibility of applicants in accordance with standards established by the Commission, and send notification to potential candidates acknowledging receipt of their applications and fees.

8. Notify the Examination Contractor of any qualificants with special needs along with arrangements the Commission has made for their testing at least eight weeks prior to testing date.

Test Results & Appeals

1. After the examination results are received by the Commission Certification Manager, notify, in writing, the test participants of the results of their exam. Obtain signed Certification Agreements and issue certificates, wallet cards and other information to successful candidates only after they have completed all their requirements for their certification level. Maintain an up to date list of certificants including their names with middle initials, certificate number, date of certification, permanent address, telephone number and email address. Certificate numbers will be issued and maintained in numerical order. Assign no numbers to anyone who does not have complete information confirming education and experience in our file.

2. Coordinate appeals with Commission Chair and distribute letters to qualificants advising them their appeal has been forwarded to the Commission’s Appeal Committee and will be notified in accordance with the Commission’s Appeals Policy.

3. Send list of those students passing examination whose graduation status is unknown to the Commission to educational administrative program heads of those Level 1 students, requesting that the administrative head to certify that the students in fact have completed their studies and have received their degrees.

4. Provide the Commission with statistics on examination results.5. Mail reports of examination results to participating schools.6. Provide the Commission with statistics on the process of final documentation of the

successful applicants who have not provided full Level I requirements, i.e. proof of graduation.

Examination Day

1. Have a knowledgeable staff member available by telephone on the day of examinations during the time examinations are being given to answer questions from the examination administrators, proctors and/or qualificants.

2. Follow up and answer applicant questions.

Test Grading

1. Establish and maintain a list of individuals to grade all written portions of Level 1 examinations and coordinate with Commission’s Examination Committee Chair on this activity.

2. Distribute all written examinations for grading, including grading sheets, keys, etc.3. Collect all materials associated with written examinations from those individual who

are grading the examinations and properly store the documents. Maintain a list of which examinations were sent to which examiner, the date sent and the date returned.

Question Development

1. Arrange for test question writing sessions at meetings of the American Institute of Constructors or other associations and for review sessions to approve written questions.

2. Work with the Commission’s Examination Committee to set up test question writing sessions so that the bank of test questions for both Level I and Level II examinations will have approximately 20% new questions in the bank each year.

Certification & Continuing Professional Development Credits Management

1. The Commission Certification Manager will maintain a current record on each certificant containing current mailing address(es). For those letters that are returned to the Commission as undeliverable or addressee unknown, the Commission Certification Manager will work with the Commission in trying to obtain current valid addresses for the certificants. A master list of all certificants shall be maintained.

2. In coordination with Commission’s Continuing Professional Development Audit Subcommittee’s Chair, conduct the annual Continuing Professional Development (CPD) audits. From the list of AC's and CPC's that have reached their two year anniversary of their certification date, send a letter and other forms as may be required by the Commission’s Continuing Professional Development Audit Subcommittee, to each certificate holder that is to be audited that year. Receive and record the responses from those selected for audit.

3. Send copies of items received for those selected for a physical audit to the Commission’s Continuing Professional Development Audit Subcommittee’s members. Maintain a record of which records were sent to which committee member and the date sent and received back by the Commission’s Certification Manager.

4. Send follow-up letters as directed by the Commission’s Continuing Professional Development Audit Subcommittee to those that have not responded. Send letters to those that did not pass the audit advising them what they need to do to pass and the time frame in which they have to complete the process.

5. Send letters to those that passed including new Continuing Professional Development information and a new wallet card if they are also up to date with their maintenance fees. Provide a list to the Commission of those passing, not passing, and those that did not respond.

Management Contractor Employee Job Descriptions

Noted herein are the job position descriptions provided by Talley Management Group that have been reviewed and approved by the Commission.

Management Contractor (MC) President - The MC President is active in the review and management of all Commission’s activities and manages the day-to-day aspects of MC internal operations. The MC Representative oversees the MC staff, monitors workload, and ensures that the internal back-office work flows seamlessly and monitors the financial activities of the Commission. The MC Representative is responsible for maintaining Commission relationships and ensuring satisfaction. Responsibilities include, but not limited to:

Financial

1. Assists in the preparation of and monitors annual budget

2. Coordinates tax preparation in a timely manner3. Reviews deposit and invoice coding prior to bookkeeper pickup4. Reviews monthly financial statements and monitors their status5. Researches discrepancies in reports6. Monitors financials for compliance with accepted financial reporting standards7. Maintain and review Accounts Payable and report to the Commission any past due

receivables on a regular basis.8. Forwards financial reports to Commission Treasurer9. Coordinates Commission audits

Human Resources

1. Conducts weekly staff meetings2. Takes internal disciplinary actions when needed3. Manages evaluation process4. Evaluates employees and others as appropriate5. Conducts internal training

Client Relations

1. Periodically attends Commission meetings2. Participates in strategic planning/brainstorm new initiatives3. Facilitates Commission evaluations of AMC4. Serves as liaison with Commission and addresses any issues with AMC

services/performance5. Conducts periodic policy reviews6. Signs contracts and checks on behalf of the Commission with written approval by

Commission

Certification Manager - The Certification Manager reports to the MC President and has primary oversight responsibility for Commission activities. General duties will include management of the daily activities for the Commission, including certificant database and fulfillment, Commission relations, marketing/communications, meeting and event management, budgeting/financial concerns, and general Commission leadership.

The Certification Manager will manage the day-to-day direction and implementation of Commission’s contract. The Certification Manager serves as the primary point of contact and is responsible for all operational functions including Commission liaison to the certificants, communications, and event staff, coordinating association finances with the bookkeeper, and managing outside vendors. The Certification Manager has the ultimate responsibility of ensuring that client tasks are completed properly and on time.

The responsibilities of the Certification Manager include but not limited to the following:

Administrative

1. Administers Commission mission.

2. Develops goals & plans for client; participate in strategic planning3. Maintains knowledge of client industry and current events4. Maintains organization of client filing system (email and hard copy)5. Receives, reviews and distributes incoming client mail6. Ensures all important administrative files are available 7. Monitors client storage, track inventory of items in storage8. Monitors and maintains governance documents.9. Represents client at industry meetings and networking programs

10. Builds strategic alliances11. Develops & maintains industry calendar of events12. Assists in the preparation of and monitors annual budget13. Ensures annual filings are completed

Commission Relations

1. Coordination with Commission Certificants, Officers and select Committee Chairs2. Supports nomination process and manage election process3. Coordinates logistics associated with Commission meetings and events4. Attends Commission meetings and other functions5. Notes Commission meeting action items and follows up6. Assists in the design and implementation of Commission policies and governance

materials,7. Assists in the development of Commission meeting agendas8. Prepares and distributes Commission meeting notices; Distributes meeting agendas,

proxies, financial reports, and all post-meeting minutes, reports, and materials9. Monitors attendance at Commission meetings10. Reports to Commission on a regular basis on activities and benchmarks11. Periodically reviews scope of services

Financial

1. Properly codes incoming invoices from vendors2. Provides information to bookkeeper to generate accurate financial data3. Forwards financial reports to the Commission Treasurer4. Tracks assets and liabilities5. Manages banking relationships6. Monitor and review Accounts Payable and report to Commission any past due

receivables on a regular basis.

Communications

1. Monitors/responds to Commission email; forwards relevant emails for follow up 2. Oversees development of all communications 3. Becomes resource and liaison for industry reporters

Certificantship

1. Works with the Commission to build certification numbers and other key indicators 2. Works with appropriate Commission committees to enforce admittance and maintenance

requirements.

Events/Programs

1. In conjunction with the Commission: a Develops and monitors event budgetsb Develops and monitors event timelines

2. Develops & maintains a master calendar of events for the Commission3. Attends programs: liaison with presenters, Commission, and other attendees.

Administrative Assistant (AA) - The Administrative Assistant manages the customer service aspects of the Commission operations. They are responsible for the administrative functions regarding certification and testing, programs, fundraising, communications, and events. The Administrative Assistant reports to the Certification Manager for each client and works to ensure that assigned tasks are completed properly and on time.

The responsibilities of the Administrative Assistant include but not limited to the following:

General

1. Answers phones2. Maintains organized filing system3. Effectively communicates project status with others4. Completes special projects as assigned

Administrative

1. Maintains organization of Commission filing system (email and hard copy)2. Attends Commission meetings, as needed3. Maintains a master task calendar for the Commission)

Communications

1. Monitors/responds to Commission mail and email; forwards relevant communications for follow up

2. Provides customer service to certificants via phone and email3. Supports outreach to certificants via email updates and newsletters

Financial

1. Responds to requests for taxpayer ID numbers 2. Prepares check deposit and credit card reports

Certificants

1. Responds to certificant inquiries2. Works with Account Director to build certificant base increase prospects3. Coordinates special Commission programs, mentor programs, career days, sponsor

appreciation, recruitment campaigns, etc. Serves as liaison with Commission Committee chairs and others.

Events - In conjunction with client/Account Director/Event Director:

1. Develops and monitors event timelines2. Attends programs: liaison with speaker, Commission, and certificants3. Assists in coordinating logistics associated with Commission meetings/retreats

Event Director (EvD) - The Event Department manages the logistics, registration, and staffing for Commission and other related events. The staff coordinates event communications with the Account Director and Communications Department. Services include site selection, vendor selection, volunteer management, registration tracking, day of preparation and on-site registration staffing and support. For commission meetings, the Event Director will work with the designated Commission representative(s) and Account Director.

The responsibilities of the Event Director include but not limited to the following:

Administrative - In conjunction with Certification Manager.

1. Develops and monitors event budget2. Develops and monitors event timeline3. Maintains materials/supplies needed for event 4. Attends Commission meetings as needed5. Coordinates and manages onsite volunteers6. Maintains event binders for all major events

Venues

1. Site selection and management, including contract negotiation2. Menu planning, BEO review and approval3. Provides room set up and other needs4. Provides final counts

Registration

1. Responds to registration inquiries via phone, fax and email2. Invoices attendees as necessary3. Sends registration confirmations/reminders4. Prepares name badges and recognition ribbons5. Manages onsite registration6. Generates post-event attendance reports

Programs

1. Coordinates attendee needs (travel, AV, etc.)2. Manages AV needs, including Internet connections3. Manages signage4. Manages site décor5. Manages entertainment6. Coordinates with other vendors as necessary

Community Liaison - The Community Liaison is a member of the Marketing Department and is responsible for external association communications, including publications (newsletters, reports), emails (promotions, updates), and websites. The department can either provide content or edit content provided by volunteers. The focus is on consistent association messaging, timely dissemination of information, and quality, appropriate content. The department works with the Account staff to establish production schedules and will coordinate with the Certification Manager and designated Commission members for review and approval of communications materials.

The responsibilities of the Community Liaison include but not limited to the following:

Administrative

1. Develops/monitors style sheets/preference document for the Commission 2. Reviews materials before distribution3. Develops communications schedule

Electronic Communications

Websites

1. Continuously provides relevant and timely content for Commission websites2. Monitors websites where Commission posts information3. Updates polls on home pages4. Posts job listings (in conjunction with Account staff)5. Posts event listings (in conjunction with Account staff)6. Develops new websites as needed7. Coordinates ad/logo placement8. Coordinates relationship with website service provider9. Maintains domain registration and login information

Email

1. Develops and distributes member bulletins2. Distributes other announcements as needed

Examination Contractor Responsibilities

The Examination Contractor is the entity that is contracted to perform the Commission’s testing and psychometric operations, in coordination with the Management Contractor.

1. Consult with the Commission on the management of the program with particular

emphasis on the development of test items, general design and analysis of the examinations, and operation of the program and attend Commission meetings as appropriate.

2. Edit all examination items submitted for psychometric soundness and prepare copies for item review sessions.

3. Participate in examination item review sessions with Commission representatives to ensure approved items (including exhibits) meet psychometric standards and make necessary revisions in item banks established for the examinations.

4. Prepare drafts of proposed examinations and participate in the examination review session to provide consultation on psychometric issues and implement Commission decisions.

5. Following review and approval of examination drafts, be responsible for printing sufficient copies of examination booklets and exhibits for testing all qualificants and for providing file copies for the Commission.

6. Develop and print up to 3,000 examination Handbooks for Candidates, along with Eligibility Applications and Examination Site Applications, per year, and distribute to potential individuals. Additional requested handbooks and applications will be provided at cost.

7. Provide ancillary materials for the examinations including scannable answer sheets and manuals of directions for administrators and/or proctors.

8. Confirm arrangements with administrators at colleges and other examination sites authorized by the Commission to administer examinations on dates specified by the Commission.

9. Edit and verify necessary data on the Examination Site Application and contact the Commission if any additional or missing information is required for processing.

10. Assign applicants to designated testing sites based on information (administrator name, mailing and e-mail addresses, date of testing, exact examination site location and capacity) provided by the Commission.

11. Approximately three weeks prior to each testing date, send admission notices to qualificants giving the reporting address of the examination site to which they have been assigned.

12. Send rosters of qualificants assigned to the respective examination site along with shipping information including booklet and exhibit numbers.

13. Ship all materials needed for the administration of the examination to administrators, and arrange for their prompt return. At least one examination contractor staff person would be available for questions on the dates of the examination.

14. Verify receipt of shipped materials with administrators the week preceding the examination date.

15. Receive and account for marked answer documents from all qualificants taking the examinations, and score them in accordance with Commission specifications.

16. Follow-up with any administrators whose examination materials have not been received within five days of the examination date.

17. Prepare writing samples for designated Commission examiners along with grading instructions, ship to address designated by the Commission and arrange for their return and processing.

18. Produce an item analysis for each examination indicating difficulty and discrimination indices, reliability coefficients, standard error, and option data, and review the item analysis with the Commission for possible problems before preparing the final examination reports.

19. Provide comment sheets and item analyses to the Commission for consideration in finalizing scoring keys.

20. Implement the Commission’s final scoring key and determine the pass/fail status of each qualificant according to standards established and have results ready for mailing to the Commission within 15 working days after finalization of scoring and receipt of writing sample grades.

21. Enter examination item statistics in the item bank and report data to the Commission in a manner to be mutually determined.

22. Provide the Commission with an alphabetical roster of all qualificants’ results showing qualificant name and identifying information, number of questions answered correctly in each area and on the total examination and pass/fail status. Statistical summaries including a compiled report for selected test sites and summary report would also be provided, in addition to individual candidate reports, and other reports as mutually determined.

23. Retain answer documents for one year after each examination to ensure availability for verification of scores or analysis by the Commission.

24. Rescore answer sheets upon written request by the Commission and report results to the Commission.

25. Hold all items (including exhibits) in the Commission’s item banks as Commission property to be used solely and exclusively for the Commission certification examination program.

26. Consult with the Commission on professional, technical, and administrative matters relevant to the development and administration of the certification program.

27. Pay all direct costs for preparation and mailing of examination booklets, admission notices, and examination rosters including postage and handling.

Examination Contractor Employee Job Descriptions

Noted herein are the job position descriptions provided by Professional Testing Corporation (PTC) that have been reviewed and approved by the Commission.

President/CEO – The President/CEO Performs the chief executive and chief operating officer roles for the PTC. The President/CEO reports to the Commission Chair and performs the following:

Primary Job Duties:

1. Formulate and execute major policies, programs, and objectives to promote and ensure the company's continuing success and growth.

2. Execute the strategic and tactical operational growth plans for the company, with particular emphasis on continued expansion into new products and markets.

3. Take a leadership role in formulating and articulating the company’s vision and mission.4. Achieve maximum efficiency and profit objectives through the efforts of a strong

management team.5. Establish and maintain strong relationships with client leadership teams.6. Foster an achievement-oriented culture based on continuous learning principles where

employees are motivated and rewarded for both individual and team contributions.Director of Technical Services (Systems Analyst) – The Director of Technical Services reports to the President/CEO and is responsible for the information technology services, including hardware and software, of clients and employees of Testing Company. The job duties of the Director of Technical Services are as follows:

1. Analyze, design, and oversee development of computer programs and systems to effectively and efficiently serve the clients and employees of Testing Company, and when necessary, customize or add new features to meet their needs.

2. Develop web sites for clients and maintain an updated web site for Testing Company.

3. Maintain the computer network and other equipment in an updated and fully operational capacity.

4. Specify hardware needs and software design for the company.

5. After reviewing options and cost, make purchase decisions for necessary hardware and software.

6. Ensure that equipment and hardware are kept maintained and up-to-date, including purchase and renewal of appropriate licenses.

7. Analyze, design and oversee development of programs and systems to effectively and efficiently serve the clients and employees of Testing Company, and when necessary, customize or add new features to meet their needs.

8. Train employees in the proper use of technology.

9. Provide technical consulting to clients.

10. Design forms, both online and scannable, for the examination process.

11. Assist with design of client handbooks, maintaining necessary technical limitations for printing.

12. Coordinate the scheduling of print jobs to ensure proper inventories of printed materials.

13. Design statistical and other reports as needed by Testing Company and its clients.

14. Design client surveys as needed, and provide analysis and reports of the resulting statistics.

15. Ensure that daily back-up of all programs and data is performed appropriately by staff.

16. Ensure that the confidentiality of test data is maintained at all times.

17. Assist in preparation of proposals for possible new business for the corporation.

18. Respond to routine requests from clients via telephone, written correspondence, and/or email.

19. Supervise the work of staff who are involved in any of the above duties.

Test Administration Coordinator - The Test Administration Coordinator reports to the President/CEO and is responsible for the coordination of the administration of the certification examinations at the Commission approved examination sites. The job duties of the Test Administration Coordinator are as follows:

1. Receiving, reviewing, and reconciling candidate applications.

2. Communicating with test examiners to confirm test location details from Commission-approved test centers.

3. Arranging for special testing accommodations for candidates with special needs.

4. Printing and mailing admission notices prior to the examination.

5. Packing and shipping test booklets and related materials to test centers.

6. Confirming receipt of materials from test centers.

7. Fielding telephone and email questions from candidates and test examiners in regard to test administration.

8. Checking in answer sheets and other forms after the examination is administered.

9. Following up with test examiners and the Commission regarding any incidents related to test administration.

10. Preparing the writing assignments for the scoring sessions.

11. Reviewing the score reports.

12. Distributing the score reports and examination results to the Commission.

Revision History:May 21, 2013Last Revision: 07/22/2013Version #: 1