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itelligence World 2019 – Let‘s transform! Design your future.
24. Oktober 2019
Christian Brink, Head of Global Managed Services Business Development, itelligence AG
D1: «We manage your cloud» – mehr Kosteneffizienz und Agilität Ihrer IT !
Agenda
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The Customer View
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Mode1
Run Operation
Hyper-automate business processes
• Focus: Stability
• Core business applications
• Critical Business Functions
• Complex
Differentiate BusinessesIntelligently connect people,
things, and businesses
• Focus: Agility & Speed
• Differentiate to win
• Innovate to survive
• Exploratory
Mode2
76% of the customers see the role of service provider in offering transformational support & help with cloud implementation*
Customer challenge | Bi-Modal IT* 2018 Survey across 200+ European SAP customers > 500 Mio. EUR turnover
Survey results | What were the perceived challenges?
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47%
40%
53%
51%
34%
27%
31%
57%
34%
49%
55%
38%
34%
41%
41%
35%
6%
29%
0% 20% 40% 60% 80% 100% 120%
Excessive complexity of the SAP System Landscape due tohigh degree of customisation and adaptations
Need for optimisation in relation to the ease of use for users
Excessive complexity due to hybrid IT landscapes (onpremise and cloud architectures)
Need for optimisation in relation to agility and flexibility totake on trends and new technologies
Need for optimisation in relation to performance andavailability
High cost of application management
Lack of support for new concepts such as Dev Ops
Need to harmonise the systems landscapes followingcompany mergers and/or acquisitions
Need for optimisation in relation to security and compliance
Major Challenge Minor Challenge
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Collaboration
Innovation
Agility
Speed
Efficiency Costs
Accountability
CustomerCentricity
Do it betterfor less cost
Deliver morein faster way
Transformation
Adaptation
Managed Services| Future Models
Market Perspective for Cloud Services
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Cloud Infrastructure Services | Market growth of leading Hyperscalers
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SAP on Public Cloud | Market Lead
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Gartner Magic Quadrant for Cloud Infrastructure as a ServiceWorldwide 2019
SAP Certified Public Cloud Vendors
Cloud adoption | Enterprise Cloud Strategy
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84% of enterprisesfollow
multi-cloud-strategy
itelligence Managed Cloud Services
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itelligence Managed Cloud Services | Change of Customer Application Landscape
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As many customers are planning to use
public or hybrid cloud services,
combination of cloud services is key for
success
itelligence partnership with
the leading Hyperscalers
Use of cloud infrastructure capabilities of
High quality Technical and Application
Management Services are foundation for
smart Cloud Management
&
itelligence Managed Cloud Services | Private & Public Cloud Services
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PaaS IaaSPublic Managed
Cloud
Private Managed
Cloud
itelligence Data Centers Public Cloud
SAP Managed Cloud Service
SAP Remote Management
SAP Implementation Hosting
Managed Database Service
SAP HANA DB Cloud Service
itelligence Private Cloud Edition for SAP S/4HANA
itelligence Server Cloud -IaaS
Public Managed Cloud for SAP
Public Managed Cloud for C/4HANA Commerce Cloud
DR Safeguarding on Public Cloud
EDI Managed Cloud Service
Managed Database Service
itelligence Private Cloud Services
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itelligence Global Managed Services | Our Data Centers Worldwide
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Horsens (DK)
Zurich (CH)
Poznan (PL)
Bautzen/ Dresden (DE)
Bielefeld (DE)
Cincinnati (US)
Kuala Lumpur (MY)
Barcelona (ES)
Eindhoven (NL)
Paris (FR)
Oslo(NO)
Praha (CZ)Budapest (HU)
Montreal (CA)
Istanbul (TR)
Hyderabad (IN)
Moskow (RU)Glasgow (UK)
Shanghai (CN)
Our Data Centers
PoznanKuala LumpurCincinnati HorsensBautzen I Bautzen II
Local culture, legal knowledge and more than 15 languages
itelligence Managed Cloud Services | Managed Cloud Service for SAP
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Application Optimization & Enhancement
Application Support
Computing Platform
DC Infrastructure / Public Cloud
Operating System Administration
Database Administration
SAP Basis Administration
Application Operations
Man
ag
ed
Clo
ud
AM
S
Backup
WAN, Network, Security
User Support
Mitigate risks
Enable innovation
Optimize operations
Ensure user satisfaction
Overcome resource constraints
Service MC-1001 | Managed Cloud for SAP
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Hosting service for SAP applications with individual system concepts (dedicated systems + shared cloud) and service levels. Service includes infrastructure, OS, DB and SAP basis service for virtually all available SAP software products.
Brief Description of Service Product
Complete hosting of SAP application system landscapes, including development, quality assurance and production systems
Service out of itelligence or NTT group operated data centers with own cloud facilities
Provisioning of all application layers, i.e. database, SAP application servers and additional system components like gateway systems, Adobe Document Services and Fiori Frontend systems
Complete technical monitoring and management of SAP Basis components
High availability SLA, including disaster recovery options, to meet the high expectations on application availability for company critical applications
Close integration into customer SAP backend systems for seamless exchange of data with SAP S/4HANA, ERP, CRM and SCM
Service applies to virtually all available SAP software products, in particular on basis of SAP Netweaver
Details
+ High availability, as it is required for business critical applications
+ High quality service operations, as for all SAP applications
+ SAP HANA experience supports service quality
+ Technical and application support out of one hand
+ Free your resources from daily operations and focus on innovation in your business
+ Desaster Recovery options at top level data centers
Added Value
SAP applications are crucial for continuous business operations of companies. Thus, demand for non-interruptive IT operations increases.
Innovation demands for IT departments are high. CIOs need to concentrate resources on this area and reduce own efforts for daily operations.
Overall cost reduction demands require new approaches for DC operations and utilization of Cloud offerings.
Business Challenge / Motivation
SAP archiving service
Related Services
Flexible Cloud infrastructure for performance adjustment capabilities
Various data center locations worldwide
High availability and DR options
Delivery Options
itelligence Public Cloud Services
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itelligence | Public Cloud Partner
20
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itelligence Public Cloud | All Prepared
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10|2017
03|2019Partnership with AWS
CSP for Microsoft Azure
08|2018
AWS Advanced Partner Status
02|2019
AWS SAP Competency Status
• Partnership with Google not planned on strategic level, as of today.
SAP on Public Cloud | We Manage It
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On-Premise Public Cloud
Hybrid
Clo
ud P
rovid
er
Managed by Customer
Managed by itelligence
Application Operation
Database
Virtualization
OS & Foundation
vStorage
vServers
vNetworking
Custo
mer
Customer DC
Cloud ProviderCustomer itelligence
Custo
mer
Hardware & Network
Data Center Clo
ud P
rovid
er
itellig
ence
Application Maintenance
Application Operation
Database
Virtualization
OS & Foundation
vStorage
vServers
vNetworking
Hardware & Network
Data Center
Application Maintenance
Application Operation
Database
Virtualization
OS & Foundation
vStorage
vServers
vNetworking
Hardware & Network
Data Center
Application Maintenance
SAP on Public Cloud | Service Areas to Prepare
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Backup
Security
Jump Server
Network
IAM Design
Migration
Desaster Recovery
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Public Clouds | The itelligence Virtual Data Center
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itelligence designed Public Cloud infrastructures according to own process standards
AWS/Azure infrastructure components are fully integrated into itelligence DC management
Monitoring
Alerting
Network Design
System management
Security
Backup management
Capacity management
Reporting
Data exchange
Stand alone or integrated –Public Cloud resources can be used either way
SAP on Public Cloud | itelligence Core Public Cloud Services
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Plan
Implement
TestGo-Live
Operate
Public Managed Cloud for SAP
SAP Remote Management
SAP History Systems on Public Cloud
Public Managed Cloud for C/4HANA Commerce
Database Management Service on Public Cloud
DR Safeguarding on Public Cloud
SAP Demo Systems / SAP Implementation Cloud
Service MC-1021 | Public Managed Cloud for SAP
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Managed Cloud Service for SAP applications on Public Cloud (Microsoft Azure) infrastructure. Service includes Public Cloud management and OS, DB and SAP basis service for virtually all available SAP software products.
Brief Description of Service Product
Complete hosting of SAP application system landscapes, including development, quality assurance and production systems on individually designed certified Public Cloud infrastructure
Virtual data center resources with flexible usage models included
Complete technical monitoring and management of SAP Basis components
Provisioning of all application layers, i.e. database, SAP application servers and additional system components like gateway systems, Adobe Document Services and Fiori Frontend systems
High availability SLA, including disaster recovery options, to meet the high expectations on application availability for company critical applications
Close integration into customer SAP backend systems for seamless exchange of data with SAP S/4HANA, ERP, CRM and SCM
Service applies to virtually all available SAP software products, especially on basis of SAP Netweaver
Details
+ Full advantage from flexibility and global reach of Public Cloud resources
+ Faster adoption to innovation and new application requirements
+ Integrated service with virtual datacenter management and SAP operations
+ High quality service delivery with seamless integration into itelligence Managed Cloud operations
+ High availability SLA for business critical applications demand
+ Seamless integration of Public Cloud, itelligence data center and on-premiseresources
Added Value
SAP applications are crucial for continuous business operations of companies. Thus, demand for non-interruptive IT operations increases.
Innovation demands for IT departments are high. CIOs need to concentrate resources on this area and reduce own efforts for daily operations.
Overall cost reduction demands require new approaches for DC operations and utilization of Public Cloud offerings.
Business Challenge / Motivation
Microsoft Azure Managed Datacenter
itelligence HANA Cloud Services
Public Managed Cloud for SAP Hybris Commerce Suite
Related Services
Flexible Public Cloud infrastructure for performance adjustment capabilities
Various Public Cloud locations available worldwide
High availability and DR options
Delivery Options
itelligence Public Cloud | Cloud Infrastructure Services
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Rising demand for guidance and support for
Cloud infrastructure services
Am I ready for IaaS on Public Cloud?
How do I manage SAP on AWS / MS Azure?
How can I benefit from Cloud automation?
How do I setup my own private Cloud?
Extended consulting and support services
beyond SAP on Public Cloud
Cloud Infrastructure Services (CIS) | Prepare the environment
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Focus on Infrastructure!
Concept Design Implementation OptimizationOperationTrainings / Workshops
Cloud Infrastructure Readiness Assessment
Public Cloud Provider Outline & Selection
Infrastructure Automation Task
Development
Infrastructure Automation Platform
Implementation
Infrastructure Automation Optimization
Cloud Security Guidance
High AvailabilityConcept Design
High Availability forpublic cloud
Linux Trainings
Infrastructure Automation Assessment
Operation of highlyavailable systems
Operation of disasterrecovery
Cloud for DisasterRecovery
Disaster Recovery Concept Design
Linux Installation / Upgrades
Automated managedcloud environment
(it.cloud)
High AvailabilityImplementation
Disaster Recovery Implementation
Strategy Consulting
Datacenter Analysis
CIS | Automation of customer´s IT landscape & itelligence Cloud Mgmt Platform
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Understanding of automation and various automation technologies
Clear direction select for the customer’s own automation strategy incl. selection of a suitable platform
Enhancement of operational quality and stability
Future-proof, state of the art IT landscape based on automation principles
Safe provision of applications, initial configuration of necessary services as well as activation of the customer’s apps and artefacts
Reduction of human errors by reducing manually executed periodical operational tasks
Reduction of IT-Costs at consistent or rising quality
Team of certified specialists with profound experiences and expertise with respect to automation
itelligence Cloud Mgmt Platform:
• Fully integrated Automation platform
• Repository of tasks• Infrastructure deployment• Operating system installation• Database installation• SAP installation• Client and System Copy
• Clear defined process and procedures
• Dashboard & Customer Self Services included
itelligence Public Cloud | Services beyond SAP
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Public Cloud …
… is morethan infrastructure!
itelligence Public Cloud | Areas of Compliance
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Azure
Sources: https://aka.ms/AzureComplianceJune 2018
Sources: https://aws.amazon.com/compliance/programs/April 2019
itelligence Public Cloud | Get more regions & locations
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21 regions 22 regions for SAP
(54 overall)
AWSRegions
AzureRegions
SAP on Public Cloud | Conclusion
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• Deployment w/o hardware delivery times
• Scalability w/o limits
• Tools and technology
• Wide range of additional services
Be as fast and flexible than never before!
• Perfect SAP HANA support to any size
• Run sandbox, development andproduction without restrictions
• Leverage global locations and disaster recovery options
It’s ready for SAP!
• Migration to Public Cloud is fast and save
• Tools and standard procedures available
• Individual path to public cloud
Be there FAST!
• Change to S/4HANA is the ideal point in time to start
• Start with a POC
Do it now!
itelligence Managed Cloud Services
Summary & Enhanced Portfolio overview
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Incorporate Hyper Scalers | Choose the Best out of Both Worlds
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SAP services
itelligence data centers are best prepared for SAP system landscapes
Fixed pricing
Flat base fees for safe budget planning
Transparent data center services
Data centers are “touchable”, can be visited at any time
Named contacts for data center services
Data Security
itelligence is not affected by U.S. Patriot Act
All service layers out of one hand
Full control on all levels of service delivery, incl. data center services
Individual infrastructure design
More infrastructure options and individual solutions possible
Combination of SAP and Public Cloud services
Close integration of SAP landscapes with native Public Cloud services (e.g. Development, Artificial Intelligence)
Pay-what-you-use
Full flexibility and usage based prices for all infrastructure services
Large scale IaaS requirements with itelligence Managed Services
Compute and storage resources with virtually no limits, globally available
Flexible contract periods
Termination of services available at any time
Additional data center locations
Choose from additional global data center locations of Public Cloud (Regions)
Data Centers
itelligence Global Managed Services | Enhanced Portfolio
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Service Management
Service Delivery & Demand Management
PerformanceMeasurement
Idea & InnovationManagement
Portfolio ManagementMaintenance Management
License AuditAgile & DevOps Methodology
Transformational Services
AdvisoryOptimization & Enhancement
Security & IT Governance
System Landscape & Integration
HANA & Cloud
Digital Transformation
Data SecurityIT Operations / Solution Manager
IT Operations /Solution Manager
SAP Classic
Technical Operations & Managed Cloud Services
Managed Cloudfor SAP
Remote Management
Hybrid CloudImplementation Cloud
Platform Services 3rd party Applications
IaaS Strategy Consulting
Foundation Services
Service Desk
- Ticket Dispatching
- Level 1 Support
Expert Support
- Level 2 and 3 Support
Incident Management
Application Monitoring
Authorization Management
- User
- Permissions
Application Operations
Test FactoryProblem Management
Service Request Fulfillment
Release Management
Change Management
Accele
rato
rs
Strategy Consulting
Industry Expertise
Expert Sessions
Methodologies
it.products
Servic
e T
ran
sit
ion
Knowledge Acquisition
Process & Staff Integration
Engagement Management
Productivity Management
Assets & Staff Transfer
Cloud Migration
Operation Platforms
Public Cloud SAP CloudPrivate Clouditelligence Cloud
Customer Solution Landscape
We Manage Your Cloud!
S/4 HANA Conversion | The decision point for right cloud solution
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https://www.sap.com/partner/partner-package-finder.html?sort=title_asc&search=itelligence
Hybrid CloudApp
Loads
itelligence
Cloud OS
Public
Cloud OSPlacement Decision
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Wir machen mehr aus SAP-Lösungen!
Althardstrasse 80, CH-8105 Regensdorf / ZH Tel.: +41 44 735 85 55Fax: +41 44 735 85 50
Bogenschützenstrasse 9A, CH-3008 BernTel.: +41 31 340 32 32Fax: +41 31 340 32 30
E-Mail: [email protected] Internet: www.itelligence.ch
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Copyright itelligence AG - All rights reserved
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Die Weitergabe und Vervielfältigung dieser Publikation oder von Teilen daraus sind, zu welchem Zweck und in welcher Form auch immer, ohne die ausdrückliche schriftliche Genehmigung durch itelligence AG nicht gestattet. In dieser Publikation enthaltene Informationen können ohne vorherige Ankündigung geändert werden.
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The information in this document is proprietary to itelligence. This document is a preliminary version and not subject to your license agreement or any other agreement with itelligence. This document contains only intended strategies, developments and product functionalities and is not intended to be binding upon itelligence to any particular course of business, product strategy, and/or development. itelligence assumes no responsibility for errors or omissions in this document. itelligence does not warrant the accuracy or completeness of the information, text, graphics, links, or other items contained within this material. This document is provided without a warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
itelligence shall have no liability for damages of any kind including without limitation direct, special, indirect, or consequential damages that may result from the use of these materials. This limitation shall not apply in cases of intent or gross negligence.
The statutory liability for personal injury and defective products is not affected. itelligence has no control over the information that you may access through the use of hot links contained in these materials and does not endorse your use of third-party Web pages nor provide any warranty whatsoever relating to third-party Web pages.
