Dalilah Bee Abdullah_Malaysia_Access Auditing under the

CH’NG GAIK BEE @ DALILAH ILKAP NATIONAL LAW CONFERENCE 2013 ( 26 - 27 NOVEMBER 2013)

Innovative Policy, Monitoring And Enforcing Accessibility Standards - Ch’ng Gaik Bee @ Dalilah Bee Abdullah, Malaysia

2/21/2014

ACTION PLAN TOWARDS KUALA LUMPUR AS ACCESSIBLE CITY BY KLCH

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Innovative Policy: Monitoring and enforcing accessibility standards Ch’ng Gaik Bee @ Dalilah Bee Abdullah Kuala Lumpur City Hall, Malaysia

KLCH is commited to provide all necessary facilities from womb to tomb

The strategies of KLCH are as follow: 1. The provision of facilities for PWDs

is monitored from submission to completion of a project so as to ensure that the every issues at all levels are identified and solved accordingly.

2. To create an environment that are accessible to all.

3. Applying Universal Design in urban development towards creating accessible environment and thus creating a more efficient user-friendly for everyone to live, work and play

Bathmavathi, an PWDs advocate takes oath as senator

Malaysia signed the Convention on 8 April 2008 and

ratified it on 19 July 2010.

Universal Design For All

In Nov 2012, Malaysia has adopted the Ministerial Declaration on the Asian & Pacific Decade of Disabled Persons, 2013 – 2022 and the Incheon Strategy to Make the Rights Real for Persons with Disabilities in Asia and Pacific.

In Nov 2012, Malaysia has adopted the Ministerial Declaration on the Asian & Pacific Decade of Disabled Persons, 2013 – 2022 and the Incheon Strategy to Make the Rights Real for Persons with Disabilities in Asia and Pacific.

INNOVATIVE POLICY 2014 ACCESS AUDITING UNDER THE ACCESSIBILITY ACTION PLAN OF 2010

http://www.freemalaysiatoday.com/wp-content/uploads/2013/11/K-Bathmavathi.jpg



•Design

•process

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Design process

Construction process

Post construction

NEW DEVELOPMENT

Client’s brief

KLCH is commited to provide all necessary facilities from womb tto tombv

PROCESS AND MECHANISM OF BUILDING DEVELOPMENT CONTROL BY KUALA LUMPUR CITY HALL IN PROVIDING FACILITIES FOR THE PERSONS WITH DISABLITIES

Prinsip 7: Kesesuaian dan Kecukupan Saiz dan Ruang (Size and Space for Approach and Use) (Flexibility in Use)

Proposed Flow Chart For Development Control In The Local Authority

Submission of Certificate of Completion and Compliance

EXISTING DEVELOPMENT

Issuance

of KMB

Proposed

Independent access auditor

Issuance of ccc

Criteria of Universal Design ( 7 principals )

Starrating for PWDs friendly building

Dialoque - NGO

Workshop for developer

Bengkel Workshop for professional

Competition for good building

Pilot project

AWARENESS PROGRAMMES

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LEGISTRATION

MONITORING AND ENFORCEMENT

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Development Access Audit

Notice

Legistration action

Periodical checking Unit

P 1: Equitable Use

P 2: Flexibility in Use

P 3: Simple and Intuitive Use

P 4: Perceptible Information

P 5: Tolerance for Error

P 6: Low Physical Effort

P 7: Size and Space for Approach and Use

JABATAN REKABENTUK BANDAR DAN BANGUNAN DEWAN BANDARAYA KUALA LUMPUR

GARIS PANDUAN TEMPAT LETAK KERETA

ORANG KURANG UPAYA (OKU) DI WILAYAH PERSEKUTUAN KUALA LUMPUR

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G A R I S P A N D U A N R E K A B E N T U K

GARIS PANDUAN PENYATA AKSESIBILITI (ACCESS STATEMENTS)

UNTUK PERMOHONAN PEMBANGUNAN GP

GP

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G A R I S P A N D U A N P E R A N C A N G A N

JABATAN REKABENTUK BANDAR DAN BANGUNAN DEWAN BANDARAYA KUALA LUMPUR

CH’NG GAIK BEE @ DALILAH/ THE 13TH INTERNATIONAL CONFERENCE ON MOBILITY AND TRANSPORT FOR THE ELDERLY AND THE DISABLED PERSONS -TRANSED 2012 INDIA, 17 – 21 SEPTEMBER 2012


The government’s commitment in ensuring that the PWDs in the country are given their due

rights is reiterated through: Adoption of the Asian & Pacific Decade of Disabled Persons (1st decade: 1993 – 2002 & 2nd decade: 2003 – 2012); §signing of the Proclamation on the Full Participation and Equality of People with Disabilities in the Asia and Pacific Region on 16 May 1994. §Endorsement of the Biwako Millennium Framework for Action (BMF) Towards an Inclusive, Barrier-Free and Rights Based Society for People with Disabilities (2002) and Biwako Plus Five (2007); §Signing of the Convention on the Rights of the Child (CRC) in 1995 and is therefore fully committed to enforce Article 23 of the said Convention regarding the rights of children with disabilities. In December 2007, the PWDs Act 2008 was passed by the Parliament and came into force on 7 July 2008. •It is an Act that provides for the registration, protection, rehabilitation, development and well being of PWDs, the establishment of the National Council for PWDs, and for matters connected therewith. •The Act is aimed to ensure that the rights, interests and welfare of PWDs in the country are protected. •Drafted after taking into consideration all provisions provided under the United Nations Convention on the Rights of PWDs.

§Malaysia signed the Convention on 8 April 2008 and ratified it on 19 July 2010. In November 2012, Malaysia together with other member states of UN ESCAP has adopted the Ministerial Declaration on:

•the Asian & Pacific Decade of Disabled Persons, 2013 – 2022; and

•the Incheon Strategy to Make the Rights Real for Persons with Disabilities in Asia and Pacific.

•the Asian & Pacific Decade of Disabled Persons, 2013 – 2022; and •the Incheon Strategy to Make the Rights Real for Persons with Disabilities in Asia and Pacific.

Design process


Post construction

NEW DEVELOPMENT

Client’s brief




Issuance

of KMB

Proposed


Issuance of ccc



Dialoque - NGO




Pilot project


Dis

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Notice

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P 1: Equitable Use







Design process


Post construction

NEW DEVELOPMENT

Client’s brief




Issuance

of KMB

Proposed


Issuance of ccc



Dialoque - NGO




Pilot project


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P 1: Equitable Use







Design process


Post construction

NEW DEVELOPMENT

Client’s brief

Design process


Post construction

NEW DEVELOPMENT

Client’s brief




Issuance

of KMB

Proposed


Issuance of ccc



Dialoque - NGO




Pilot project


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P 1: Equitable Use







Design process


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NEW DEVELOPMENT

Client’s brief




Issuance

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Issuance of ccc



Dialoque - NGO




Pilot project


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• Enforcement of Law • Application for planning and building plans must follow the provisions of the legislation.

• Standards, Policies, Guidelines and Access Statement

• All implementing departments of KLCH shall adopt the concept of Universal Design when implementing or monitoring developments in Kuala Lumpur

• Person With Disabilities Act 2008

• Uniform Building By-Law (UBBL) 34 A Federal Territory – 13 August 1993 – P.U.A.305/92

• Ms 1184 : 2002 Code Of Practice On Access For Disabled Persons To Public Buildings (First Revision)

• Ms 1331:2003code Of Practice For Access Ofdisabled Persons Outside Buildings(first Revision)

• Ms1183: Specification For Fire Precautions In The Design And Construction Of Buildings

PERSON WITH DISABILITIES ACT (ACT 2008

An Act to provide for the registration, protection, rehabilitation, development and wellbeing of persons with disabilities, the establishment of the National Council for Persons with Disabilities.

• Access Officers in Kuala Lumpur City Hall • coordinating with other local authorities as well

as utility agencies in providing disabled-friendly environment

• Access Advisory Group / Technical Committee • Access Inspectors (individuals/NGOs) • Access audits on new development and

existing buildings

• Awareness and training programmes on access audit are continuously carried out among the professionals of implementing departments of KLCH such as architects, engineers and town planners and other technical professions. Notices are issued to building owners who fail to comply with the law

• To encourage retrofitting and upgrading in renovation. Monitor building owners to carry out access audits by qualified architects. Application for renovation of old buildings and existing facilities must comply the needs of disabled persons

• Collaboration from the private owners, dialogs between KLCH and all parties being held regularly.

• Pilot projects for all implementing departments

• Awareness training / disabled people involved in consultation / access officers / access groups / consultants

JABATAN REKABENTUK BANDAR DAN BANGUNANDEWAN BANDARAYA KUALA LUMPUR

GARIS PANDUANTEMPAT LETAK KERETA

ORANG KURANG UPAYA (OKU)DI WILAYAH PERSEKUTUAN KUALA LUMPUR

GP

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G A R I S P A N D U A NR E K A B E N T U K

GARIS PANDUANPENYATA AKSESIBILITI (ACCESS STATEMENTS)

UNTUK PERMOHONAN PEMBANGUNANGP

GP

12

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G A R I S P A N D U A NP E R A N C A N G A N

JABATAN REKABENTUK BANDAR DAN BANGUNANDEWAN BANDARAYA KUALA LUMPUR

1. In House awareness workshop and programmes

2. Seminar on facilities for the Person With Disablities

3. In House Workshop on training access audit with others agencies

4. Practical training by involving KLCH life projects

5. Upgrading KLCH existing projects and public amenities

6. Providing training for others local authorities

7. Collaboration with private sectors

8. Recognition and awards for friendly buildings and amenities

9. KLis Best

Development Control and Kuala Lumpur City Hall

THE MECHANISM IN MONITORING AND ENFORCING ACCESSIBILITY STANDARDS

AWARENESS AND TRAINING PROGRAMMES

LEGISLATION

ENFORCEMENT GUIDELINES

DESIGN PROCESS

CONSTRUCTION PROCESS

POST CONSTRUCTION

New Development

Client’s brief



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DEVELOPMENTAL APPLICATION PROCEDURES All new development in Kuala Lumpur are controlled under the issuance of Development Order (D.O.). Conditions applied in D.O. require that all development comply to MS 1184, MS 1331 and MS 1183. In addition to that, all the PSP (Submitting Principal Person) are required to sign an undertaking as follows: "... I certify that all the needs of persons with disabilities (PWDs) to be constructed / provided are in compliance with Malaysian Standard 1183, 1184 and Disability Act 2008. I accept full responsibility accordingly.

Kuala Lumpur City Hall organizing a seminar on Understanding Accessibility Statements of accessible Facilities for the Principal Submitting Person / Submitting Person which was officiated by HE.Datuk Seri Ahmad Phesal Haji Talib, Mayor of Kuala Lumpur on 8 May 2013 .The one day seminar was attended by over 200 participants from various government agencies and private sector agencies and associations, the purpose of the seminar was to create awareness among PSP / SP, developers, contractors and those involved in the construction industry to ensure that disabled access facilities are applied in all development projects. “in this seminar, participants will be given exposure to disabled friendly and easy access concept applications.

• Standardize the process of building control (including SOP), the role of local authorities and professional and related policy mechanisms to achieve compliance with the initial responsibility to strengthen the construction of the disabled Facilities

• KLis Best • Checklists at each stage of construction (10 departments) • Workshop organized by City Hall for the training of

professionals, including PSP, such as architects, landscape architects, engineers Awareness and training programmes on access audit are continuously carried out among the professionals of implementing departments of KLCH such as architects, engineers and town planners and other technical professions. Notices are issued to building owners who fail to comply with the law

• To encourage retrofitting and upgrading in renovation. Monitor building owners to carry out access audits by qualified architects. Application for renovation of old buildings and existing facilities must comply the needs of disabled persons

• Collaboration from the private owners, dialogs between KLCH and all parties being held regularly.

• Pilot projects for all implementing departments

• Awareness training / disabled people involved in consultation/access officers/access groups/consultants

PROGRAMMES AND PUBLIC ENGAGEMENT



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1. Impose Fine for abusing facilities for PWDs 2. To recruite 1% of employees of City Hall is PWDs; 123 out of 9223 are PWDs (29th March, 2012 )

3. PWDs friendly counter, train staff on sign language. 4. Accessible website and friendly to everyone. 5. Promoting accessible tourism 6. Barrier free for all KL pedestrian pathways network and Pedestrian bridges 7. Provision of 5% PWDs hawker in KLCH hawker centres while 3% is required on

private development with 50% discount for rental payments and license 8. Provision of 2% for PWDs units in Public Housing with a 50% discount for rental

payments. Upgrade the facilities for the disabled in all Public Housing KL 9. Impose requirement of disabled-friendly environment in the Development Order for new

development and all Building Approvals 10. The PSP (principal submiting person) to submit the Accessibility Statement, providing

disabled facilities as comply in MS1184, MS1331, MS1183 and all PSP should be responsible and 'accountable' to ensure the provision of facilities for the disabled is comply with all existing legislation

11. Universal Design material and its products as a part of standard price list (Schedules of rates)

12. Ensure the use of (signalized pedestrian crossings) are provided with a "BEEPER". 13. Ensure all renovation, upgrading buildings and premises of City Hall and City Hall

projects are disabled-friendly and accessible for all.

•

KLCH POLICIES REGARDING PWDS




IMPACT OF POLICIES AND STRATEGIES

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KLCH active in supporting

Paralympic Games

Public Housing For PWDs

Another wheelchair user at bazaar Jalan Masjid India

The owner of Electrical shop at PPR Sri Sarawak is a wheelchair user

Economic Empowerment

Opportunities For PWDs

Disabled-friendly 1.2% of Public Low Cost Housing

Upgrading / Retrofitting

Accessible public buildings and parks

1. Disabled-friendly Public Low Cost Housing

2. 1.2% of the total dwelling units or 4 units of each 350 dwelling units shall be provided to the housing needs of special groups. Rentals are also reduced.

3. For residential apartments - ground floor shall meet the design standards for the mobility of people with disabilities, especially those who using wheelchair.

4. Provide a 'ramp' whether in the public areas (parking lots, corridors, etc.) until to the main entrance of the dwelling unit.

policies : 4 units for every 100 carparking

Accessible Bus and van transportation for disabled-friendly community activities




MONITORING STAGE KLCH has established a special unit to focus on the requirements of disabled & Standards Building Innovation Unit (UIPB) in the Department of Town & Building Design (JRBB) in May 2010. •Ensuring the implementation of laws relating to disabled. All implementing departments in the KLCH shall always in compliance of Universal Design approach to implement all developments in Kuala Lumpur, Pilot projects are introduced as benchmark and references, Access audits for existing and new developments and Access Consultants (professionals/training) •This unit as the secretariat to advice and planning in KLCH; to liase, monitor and coordinates all infrastructure and utility providers in terms of planning, implementation and maintenance on facilities for PWD •To conduct workshop and training TOT -Training to provide a better skills at understanding the built-environment issues and manual for Access Audits the facilities for the PWDs •Public awareness programmes •To liason with PWDs to be involved in the planning and access audit •Monitoring and liason with others govt agencies and utilities authorities and NGO




ACCESS STATEMENT AS PLANNING CONTROL TOOL

Access Statement is document to be submitted to KLCH for approval of public buildings; an explanation of how accessibility and facilities for PWDs and others has been addressed in a particular scheme

"... I certify that all the needs of persons with disabilities (PWDs) to be constructed / provided are in compliance with Malaysian Standard 1183, 1184 and Disability Act 2008. I accept full responsibility accordingly.




MAYOR AWARD BUILDING: REHABITATION CENTRE

Examples of the disabled facilities implemented in projects approved by KLCH




KLCH +PRIVATE SECTOR : ACCESSIBLE CAR SHOWROOM OF PERODUA

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MONITORING OF PROJECTS BY OTHER AGENCIES IN KUALA LUMPUR

Accessible facilities: • Washrooms • Special lane • Tactile indicator • Lower counter • Clear wayfinding signages • Accessible lift




ACCESS AUDIT, SEMINAR AND WORKSHOP

First group of inaugural access audit workshop

City Hall has set up an access audit unit to monitor disabled access facilities in creating a barrier-free environment in the city of Kuala Lumpur. The working group would need to run a simulation session with disabilities and access auditing on public facilities, proposal in the report and advise on upgrading or new development work




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ACCESS AUDIT

1.Establish an audit team which

included representatives of the PWDs

2.City Hall has appointed 27 inspector Auditor City Hall a Session 2013/2014 from PWDs to access facilities

3. City Hall has appointed 27 staffs as the Panel auditors

4. Identify the function of the building / public place to audit, the access route involved;

5. Applying 'checklist' which refers to the Malaysian Standards (MS 1184, 1183, 1331) The data collected is used to: a. identify the problem b. Record the problem c. Recommendations and proposed solutions,

Scope of The Audit Panel 1. Can make recommendations and provide solutions

of a technical and policy nature as well as give

advice 2. To advise the client on the Accessibility and

Universal Design concept of the development. 3. To facilitate and provide training to the client. 4. To recommend improvement to the development. 5. To prepare and provide access statement to

relevant authority. 6. To prepare a complete report consisting of:

1. Drawings 2. Existing Plan

7. To evaluate accessibility for disabled persons whether based on the Universal Design Index and to document all the information into a report and the Existing Plan.

8. To liaise and consult with disabled persons and access advisory group to conduct Access Auditing Training.

9. To identify problems in the area concerned. 10. To recommend solutions to the technical problems.




PERSON WITH DISABLITIES ACTIVE ROLE IN KUALA LUMPUR

PWDs workshops 1. As speakers

2. As Facilatator

3. Access Auditors

4. As Inspector Auditors

5. Meeting and dialog

6. Awareness programmes – Theater , workshop , Seminar

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As..Astist Performer

As..speaker As…MC

As..speaker

As..speaker

As Inspector Auditors




INNOVATIVE POLICY, Monitoring and enforcing accessibility standards

leveler

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wheelchair Motorise wheelchair

Mini Ramp

Weight for stimulation exercises

Audit tool –can be used to measure ramp gradients. 14

Sketch book

Blind fold Checklist for access audit

Tape measurement

White cane

camera

AUDIT TOOLS




seba

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Laluan Pejalan Kaki

Membina „Raise Pavement‟ berserta ramp dengan kecerunan 1:12.

2.0

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Laluan pejalan kaki menghubungkan Menara DBKL 1 ke Stesen Komuter Bank Negara dan Stesen LRT Bandaraya (Sogo). Laluan pejalan kaki berbumbung disediakan bersama tactiles.

Terdapat laluan keluar/ masuk (driveway) menjadi halangan kepada OKU.

Lebar jalan 1.2m untuk keselesaan pejalan kaki

@ Laluan Pejalan Kaki




Pelaksanaan Audit Akses Di Terminal Bersepadu Selatan (TBS) | Bandar Tasik Selatan | 2011

Bil Elemen Permasalahan Cadangan Penambahbaikan

4. Hentian teksi dan bas bandar - Laluan melintas jalan dari hentian teksi ke hentian bas (laluan utama ke bangunan TBS)

OKU Berkerusi Roda / Penglihatan • Laluan ini merupakan laluan

utama dari hentian teksi ke bangunan TBS. Perbezaan aras antara lantai siarkaki dan jalan menyukarkan / membahayakan golongan OKU.

• „Raised pavement‟ perlu dibina untuk memberikan laluan yang selamat dan selesa kepada golongan OKU. “Raised pavement” ini telah dibina di kawasan “drop off” aras L3 TBS.

Kerb sediada setinggi 6”

“Raised pavement” yang telah dibina di kawasan “drop off” aras L3 TBS

“Raised pavement” yang telah dibina oleh DBKL di sekitar Jalan Raja Laut

Aras 1, 5 & 6

ISU : tiada kerb ramp/raised pavement




Aras 2

Pelaksanaan Audit Akses Di Terminal Bersepadu Selatan (TBS) | Bandar Tasik Selatan | 2011

Bil Elemen Permasalahan Cadangan Penambahbaikan

2.

Laluan „Tactile‟ dari kaunter tiket pada aras 3 ke lif dan eskalator

OKU Berkerusi Roda • Tidak Berkaitan OKU Penglihatan • Kurang baik. Petak untuk

warning block 1‟ x 1‟ OKU golongan ini sukar untuk mengesan perubahan arah

•OKU Pendengaran • Tidak berkaitan.

OKU Bertongkat • Tidak berkaitan.

• Perlu dipastikan tiada objek seperti papan iklan menghalang guiding block

OKU penglihatan menggunakan guiding block untuk ke lif

Terdapat halangan (iklan) pada laluan guiding block yang menghalang perjalanan OKU

Saiz warning block sebaik-baiknya dibesarkan kepada 2‟ x 2‟ bagi memudahkan OKU penglihatan mendapatkan panduan arah tuju

ISU : tiada warning tile




At present KLCH has set a bench mark for all the other local authority. KLCH became the reference, resource persons for other local authorities in Malaysia, agencies various ministry namely Ministry Of Woman, Family And Community, Ministry Of Transport And Ministry Of Urban Wellbeing, Housing And Local Governtment and etc for their road shows in advocating the public. KLCH has being invited for various events and to diseminate the knowledge and sharing the experience. We had collaborating and jointly with various agencies to produce Manual access audit for all the local authorities in Malaysia and professionals and academicians.

Everytime KLCH conduct seminar, workshops and public engagement, we always learning new things, new approaches of problem solving. Every workshop will tailor, and customised to the needs of the different target group. The impact of workshop and seminar KLCH had created a lot of pilot projects toward of achieving accessibility in Kuala Lumpur for implementation. We get first hand input from PWDs on issues on accessibilities in Kuala Lumpur. It is also the platform for PWDs to voice out their problems, issues they accounter and faced in their daily live in KL. It is a platform for networking with various agencies from government and private sector.

IMPACT AND BENEFIC




INNOVATIVE POLICY, Monitoring and enforcing accessibility standards

Equestrian Therapy Foundation Course KLCH has recruite for new intake as facilatators

Equestrian Therapy Foundation Course

Sign Language Classes

New program

Kuala Lumpur City Hall has introduced a new system for processing of development approvals which allows real estate developers to get faster approval. Mayor Datuk Seri Ahmad Phesal Talib said the system known as "Kuala Lumpur Integrated Submission, Be Systematic, and Transparent" (KL IS BEST), is expected to shorten the processing period to only four months from six to eight months currently. "

Job coaching

KLis Best




ACCESSIBLE CITY

KLC

H

P

WD

s

Training

Handicapped Equestrian Centre KLCH




KLCH ACHIEVEMENT

• Continuous improvement of existing activities, especially Access Audit Training Workshop on Accessibility to City Hall staff (9 times) and other stakeholders

• Proposal of Disabled Friendly Building Recognition Awards

• Standardize the process of building control (including SOP), the role of local authorities and professional and related policy mechanisms to achieve compliance with the initial responsibility to strengthen the construction of the disabled Facilities

• Checklists at each stage of construction (10 departments)

• Disability workshop organized by City Hall for the training of professionals, including PSP, such as architects, landscape architects, engineers, etc..

• Registration of Auditors of the Audit Panel of the Global Design Access City Hall Access Audit Inspector Registration City Hall

• Involvement and input from Disabled people in building an environment to improve facilities in existing buildings




Thus, efforts to create Accessible City for the urban population whilst to ensure a sustainable development require continuous and an endless commitment from the various level in the governments, NGO and the private sectors. KLCH desires to work closely with all various

organizations and individuals to materialize the success of the vision of KL structure plan 2020 towards a World Class City by year 2020.

These divine intentions to create Universal Design Environment can be achieved through vigorous and collaborative effort among all sectors to provide the PWDs the physical and infrastructure

facilities in the urban environment by integrating designs into the building interior, spaces between buildings, open spaces, parks and recreational areas, market places, school, public halls, the

roads/walkways and commercial spaces.

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CONCLUSION

Documents

Dalilah Bee Abdullah_Malaysia_Access Auditing under the