,DanaInfo=Knetsites.wipro.com+TIS-Elite Course Overview

7/31/2019 ,DanaInfo=Knetsites.wipro.com+TIS-Elite Course Overview

1/18

TIS Elite and Elite+

Programs

1


2/18

Diploma/Engineering/Graduate

2 -4 Years

Sun Solaris System Administrator Part I exam

Report Writing,

Spoken English-Accent & Grammar.

Phone etiquettes, Listening Skills Interviewee skills

Elite Program - Solaris

2

Should have worked on User administration,

file system administration, Backup, Monitoring

etc

OS installation, Patch, Package installation

and basic troubleshooting

Exposure to SUN entry & midrange servers

Exposure to server monitoring tools

Understanding of Patch Management

Understanding of Filesystem & SDS

Understanding RAID & configuration

Understanding Of Disk Management

Generic understanding of IT services delivery

Good communication Skills

Willingness to work in shift & different location

Good attitude & aptitude

ITIL Foundation

Strong Incident & problem management skills

Closure of new incidents, Updating knowledge base

Preparing root cause analysis & Preventive

Maintenance calendar Configuring backup jobs, Log analysis ; Log file Rotation

Testing of patches and service packs.

Testing backup tapes for data reliability

Hands-on knowledge SUN entry, Mid range & high end

servers

Hands-on knowledge on trouble shooting Solaris 8 & 10

Expert knowledge on Package install, patch

management, server builds, License management

Expert knowledge in Veritas Volume manager, SDS

Expert knowledge Jumpstart install

Hands on knowledge on NIS, NFS


2 -4 years

Sun Solaris System Administrator Part II exam

ITIL Foundation


3/18

Baseline /Refresher

andNetworkin

g

SANFundamen

tals

AdvancedSystem

administration

Shellscripting

Networkservices

administration

VERITASVolume

administration

VirtualInfrastruct

ureOverview

ProcessTrainings

BehavioralTrainings

Assessments &

Certifications

Elite Program Solaris (81 days)

5

Days

4

Days

8

Days

5

Days

5

Days

8

Days

5

Days

6

Days

5

Days

6

Days

L2 Training : 57 Days


4/18


4-6 Years experience

Sun Solaris System Administrator Part II exam

Documentation -Report Writing, RCA, SLA,

Spoken English, Listening Skills

Cultural Orientation Delivery context orientation

Elite+ Program- Solaris

4

Hands-on knowledge SUN entry, Mid range &

high end servers

Hands-on knowledge on trouble shooting

Solaris 8 & 10

Expert knowledge on Package install, patch

management, server builds, License

management

Expert knowledge in Veritas Volume

manager, SDS

Expert knowledge Jumpstart install Hands on knowledge on NIS, NFS

Excellent understanding of Incident, problem,

Change management processes

Good understanding of IT services delivery

Strong communication Skills

Strong willingness to learn

Ready to work in shifts

ITIL V3

Domain and Delivery specific processes

Proposal Estimation & Solution.

Excellent understanding of Incident & Problem

Management- Escalated calls & Root Cause Analysis

Change management

Capacity Planning: Utilization, Trend Analysis

Forecasting

Availability: Reporting, Forecasting, RCA, Actions

Security Audit on Server OS & Performance Tuning

Advanced administration & Trouble shooting

Expert & hands-on knowledge of SUN & Veritas

clustering

Troubleshooting VVM & VCS

Good understanding & exposure to Zones & containers& Vitalization technologies

capacity planning, and tuning.

Strong skills on Storage, SAN



AIX System P Administration & HACMP certifications

ITIL V3


5/18

Baseline /Refresher

Refreshingcourse

VERITASVolumeManager

Administration

Storage

AdvancedAdministra

tion ofVERITAS

Cluster

ServerVirtualizati

onAdministra

tion

Performance

management

Shell scriptProcess

TrainingsBehavioralTrainings

Assessments &

Certifications

Elite+ Program Solaris (123 Days)

5

Days

8

Days

5

Days

8

Days

8

Days

5

Days

3

Days

2

Days

4

Days

5

Days

L3 Training 51 Days

Total Number of days 123


6/18


3+ Years MCP

Report Writing,

Email etiquettes


Phone etiquettes, Listening Skills

Interviewee skills

Elite Program - Windows

6

Working knowledge Of Windows & AD

Concepts

Configuration and basic troubleshooting

Working knowledge on mid-range Intel servers

Basic knowledge of virtualization (VM ware /

Hype V etc.)

Part replacement, installation of backup tools Exposure to server monitoring tools


Understanding of File And Print Sharing

Understanding of HW raids & configuration

Understanding Of Disk Management




ITIL V3

Strong Incident management skills

Closure of new incidents, Updating knowledge base

Preparing root cause analysis & Preventive

Maintenance calendar

Configuring backup jobs, Log analysis ; Log file Rotation Testing of patches and service packs.

Testing backup tapes for data reliability

L2 level understanding of Windows Server 2003, virtual

infrastructure, Citrix presentation server.

Implementation & administration of AD, DNS,DHCP &

DFS.

L2 level understanding of Widows Cluster Server 2003.

Ability to implement and manage MS exchange server

and IIS

L2 level ability to Install & configure high end servers


3+ Years

MCSA or MCSE

ITIL Foundation


7/18

Baseline /RefresherModule

WindowsServer2003

SANFundame

ntals

WindowsComputeClusterServer2003

VirtualInfrastruc

tureOverview

CitixPresentat

ionServer

Implementing &

ManagingExchangeServer 03

InternetInformati

onServices

ProcessTrainings

Behavioral

Trainings

Assessments &

Certifications

Elite Program Windows (72 Days)

4

Days

5

Days

3

Days

3

Days

5

Days

5

Days

4

Days

2

Days

6

Days

5

Days

6

Days



8/18


5+ Years experience

MCSA certified



Cultural Orientation

Delivery context orientation

Elite+ Program Windows

8

L2 level understanding of Win2k3

Basic understanding of Windows Cluster, Citrix

presentation server , virtualization. Basic understanding of Storage.

L2 Level understanding of exchange

Excellent understanding of Incident and

problem management




ITIL V3



Excellent understanding of:

Incident & Problem Management- Escalated calls &

Root Cause Analysis

Change management

Capacity Planning: Utilization, Trend Analysis,

Forecasting

Availability: Reporting, Forecasting, RCA, Actions

Security Audit on Server OS & Performance Tuning

L3 Design , Implementation and Trouble shooting

understanding of Windows Server 2K3 ; System

recovery functions ; Cluster Server 2003, Virtual

infrastructure & Citrix presentation server .

L2 understanding of MS exchange server/ Xenapps/Citrix Assess gateway

L2 understanding of Storage/backup


5+ Years

MCSE

ITIL Foundation


9/18

RefresherWin2k3

server

DesigningWin2k3

AD & NWInfrastruc

ture

StorageExch

ServerDesign

ClusteringDesign

AdvancedCitrix PS

VirtualInfrastruc

tureAdvanced

ProcessTrainings

Behaviourial

Trainings

Certifications &

Assessments

Elite+ Program Windows (111 Days)

3

Days

5

Days

5

Days

2Days

3Days

5Days

2Days

5Days

4Days

5Days



10/18

Engineering/Graduate

3+ Years

OCA/OCP

Report Writing,

Email etiquettes



Interviewee skills

Elite Program - Database

10

Oracle Database Build.

Monitoring backup/recovery procedures

Event, database performance and availability monitoring

using Oracle diagnostic and notification logs.

Log, Job Queue Management

DB Object Management (Schema, Partition,Table,Index)

Install, configure, maintain, and troubleshoot Oracle 9i / 10g

database and client on UNIX and NT servers

Exposure to Database monitoring tools


Understanding of database configuration




ITIL V3

Strong Incident management skills

Closure of new incidents, Updating knowledge base Preparing root cause analysis & Preventive Maintenance calendar

Configuring backup jobs, Trace analysis ; Alert log error troubleshooting &

tracing

Oracle DB Patch installation, Upgrade

Testing backup baseline for data reliability

Database Maintenance & Build.

Execution of backup/recovery procedures

Database Refresh

Logical and Physical database design and Implementation

Apply patches and perform upgrades for Oracle databases

Physical Database design Backup/restore

Install Oracle Client software and troubleshoot connectivity issues.

Database tuning and performance monitoring.

Monitoring user connections/performance

Move test data to dev & prod environments

DBA tasks: permissions, DDL tasks

Maintenance & scripting in Shell, SQL & PL/SQL .Basic DB Scripting

OS level activities related to database tasks.

Physical database Implementation


3+ Years

OCP

ITIL Foundation


11/18

Baseline /RefresherModule

Troubleshooting and

resolvingdatabase

issues

Backup& Recovery

PerformanceTuning

Shell scripting& Unix

activities

ProcessTrainings

BehavioralTrainings

Certifications&

Assessments

Elite Program Database (61 Days)

3Days


4Days

5Days

4Days

4

Days

5

Days

6

Days

6

Days


12/18


5+ Years experience

OCA certified



Cultural Orientation Delivery context orientation

Elite+ Program - Database

12

Database Maintenance & Build.

Execution of backup/recovery procedures

Database Refresh

Logical and Physical database design and Implementation

Apply patches and perform upgrades for Oracle databases

Backup/restore

Install Oracle Client software and troubleshoot connectivity

issues.

Database tuning and performance monitoring.

Move test data to dev & prod environments

DBA tasks: permissions, DDL tasks

Maintenance & scripting in Shell, SQL & PL/SQL.Basic DB

Scripting

Excellent understanding of Incident and problem

management




ITIL V3



Excellent understanding of:

Incident & Problem Management- Escalated calls & Root Cause Analysis

Change management

Capacity Planning: Utilization, Trend Analysis, Forecasting Availability: Reporting, Forecasting, RCA, Actions

Security Audit on Database Server & Performance Tuning

Database upgrades and patches

OS level activities related to database tasks.

Provide inputs for capacity management

Database refresh, re-org, Backup using RMAN and 3rd Party Tools.

Data guard, AWR, Stats pack analysis, TK Prof

Database performance monitoring.

RAC 10 G,11G Installation & Troubleshooting OEM Configuration

ASM Disk group configuration and maintenance

Database refresh

Data guard maintenance

RMAN backup configuration and maintenance

Database Migration/Upgrades/Patch implementation in databases


5+ Years

OCP

ITIL Foundation


13/18


14/18


2-4 Years

CCNA Skills

Report Writing,



Interviewee skills

Elite Program - Networking

14

Understanding of OSI, IP Address Subneting,

Understanding of LAN and WAN Topology

concepts.

Basic configuration and trouble shootingknowledge of protocols like RIP, EIGRP, Static

Routing, Switch Port Configuration, VLAN

tagging etc.


Good communication Skills

Willingness to learn

Acceptance to work in shifts, & acceptance totraining Bond of 2 Lac for 2 Years

Should be able to demonstrate working skills and integrate more than

two technologies like Routing/Switching/Security.

Should be able to Install/Implement/Configure/Migrate fixed configuration

equipments (Router, Switches, Firewall, Access Point) and able to Rack

and Stack Chassis based equipments. Strong Incident & problem management skills.

Contribute to root cause analysis & Preventive Maintenance calendar.

Knowledge on Authentication using Active Directory Infrastructure.

Updating Network diagrams, take regular IOS configuration backups.

Testing of IOS patch updates before migration.

Performance Management, Documentation, Inventory management.

Implement & configure IP Schema, VLAN, QOS, Security Policy, Multicast,

Routed and Routing Protocols, IPSec VPN, HSRP & Load Balancer

devices

Specialist level understanding on Network concepts, Topology, L2 / L3

Switching, Wireless LAN and trouble shooting skills.

Expert knowledge on various WAN Access Technologies

Clear understanding in configuring and Troubleshooting of Network

Devices and platforms.

Working knowledge to Monitor and Troubleshoot Call Manager,

Gateway, Gatekeeper, IVR, ACD, Security, QoS, Voice Mail etc.


2 -4 years

Should have a working knowledge on any of

network monitoring and ticketing tools like Solar

Winds, Cisco Works, Remedy etc. Clear understanding on First level Incident

Diagnosis & Troubleshooting process.

Exposure to a breadth of Network technologies

and devices including WAN, LAN, CSU/DSU,


15/18

Elite NetworkTotal Number Of Days: 68

Process Training

6%

Behavioural

Trainings

4%

Shadowing & OJT

35%

Certifications

6%

Technical & Lab

Trainings

49%

Baseline /Refresher

EIGRP &OSPF &

Multicasting

Switching& Wireless

LANs

WindowsAD, DNS,

DHCPWAN

Access

Device,Tools &

LoadBalances

IPTelephony

ProcessTrainings

BehavioralTrainings

Assessments&

Certifications

Elite Program - Networking(68 Days)

1Days

7Days

2Days

10Days

5Days


3Days

5Days

4Days

4Days

3Days


16/18



CCNP / CCIP Min. two paper



Project Management / PMO skills

Elite+ Program- Networking

16

Hands-on experience in troubleshooting, LAN switching and WAN

Access technologies. Hands-on experience on IP Subneting, VLAN, QOS, Multicast &

Security infrastructure.

Hands-on experience on Routing, Switching and Security

platforms: Juniper or Cisco.

Good understanding of Network devices and Tools like Load

balancer, VPN devices, DSL technologies, Cisco works etc. (any

one)

Intermediate awareness of MPLS & BGP Infrastructure.

Intermediate experience on IP Voice technology including

Monitoring and troubleshooting Call Manager, Gateway,

Gatekeeper, IVR, ACD, Security, QoS, Voice Mail.

Basic understanding of Windows Active Directory, DNS, DHCPtechnology

Excellent understanding of Incident, Problem and Change

management processes

Good understanding of IT services delivery



Willingness to work in shifts, & acceptance to training Bond of 2

Lac for 2 Years.

ITIL V3

Domain and Delivery specific processes knowledge


Change management Capacity Planning: Utilization, Trend Analysis and Forecasting

Well versed with Standard policies, procedures and best practices

Availability, Reporting, Forecasting, RCA, Actions, SLA management.

Able to provide Network Audit and Design recommendation for Performance

improvement.

Carry out complex Network migrations and integration.

Strong Design skills in Implementing and troubleshooting Routing, Switching, Wireless

and Security (Firewall, VPN IPSec) and Wireless Security. IP V6 impact.

Strong Implementation, Configuration and troubleshooting skills for Network Devices

& Tools like Load Balancers, NMS platforms, WAN Accelerators etc.

Exposed to handling Escalations, acting as SPOC and provide recommendations in the

areas of capacity planning, RCAs, Audit etc.

Good knowledge of Multimedia infrastructure, IP Voice including Call Manager,

Gateway, Gatekeeper, IVR, ACD, Security, QoS, Voice Mail etc.

Exposure to Windows Active Directory Integration with Voice Infrastructure.

Exposure to Data center Product platforms like Cisco Nexus.




17/18

Baseline/

Refresher

Advanced

Switching & IPv6

Advanced MPLS

Advanced BGP

Windows AD,DNS,DHCP

Security: CiscoASA

LoadBalancer

s: F5,CSS/CS

M

NetworkDevice &

Tools

IPTelepho

ny

ProcessTraining

s

Behavioral

Trainings

Assessments &

Certifications

Elite+ Program - Networking(110 Days)

1Days

10Days

5Days

10Days

5Days

10Days

12Days

5Days


3Days

4Days

4Days


18/18

Thanks

Documents

,DanaInfo=Knetsites.wipro.com+TIS-Elite Course Overview